Bot That Triggers With the Click on the Chat Widget Icon
  • 2 Minutes to read
  • Comments
  • Dark
    Light

Bot That Triggers With the Click on the Chat Widget Icon

  • Comments
  • Dark
    Light

See how to create a bot with the Visitor clicks on the chat icon trigger. This trigger opens the Tidio chat widget when the Visitor clicks on your chat icon. If you'd like to have a simple chat button on your website and send an automated message only when a visitor opens the chat - this guide is for you!


In this article, you'll learn:


'visitor clicks on chat icon' trigger
Visitor Clicks on Chat Icon trigger

 

Your initial automated message 


Tidio automatically activates a chatbot on your website during the initial setup. The bot is created with the 'First visit on site' trigger, which displays an automated message immediately when a new visitor arrives on your site. 


'first visit on site' bot message
A message displayed with the 'First visit on site' trigger

 

Show a message after clicking the chat icon


To make sure your bot sends a message only when a visitor opens the chat, you need to change your chatbot's trigger. Head to the Chatbots section and choose the bot you'd like to edit. Click on the edit button to enter the bot editor. 


editing the initial bot
A bot with the 'First visit on site' trigger, greeting all the new visitors on your website

 

Your bot might be using the First visit on-site trigger. The trigger is the first blue node at the top; it tells your bot to start and send an automated message. 


If you want this bot to send an automated message only if a visitor clicks on your chat's icon - change the trigger to Visitor clicks on the chat icon. First, remove the current trigger; click on the trigger and then on the X in the upper-right corner. 


Then, open the Triggers menu on the right, choose the Visitor clicks on chat icon trigger, drag it onto the workspace, and connect the trigger with the next action in your bot's flow ('Send a chat message' in our example). 


adding a different trigger
Click on the 'X' next to the current trigger to delete it, and choose the 'Visitor clicks on chat icon' to replace it

 

All done! From now on, your message will appear in the chat's widget only when a visitor clicks on your chat's icon. 


The button label


💡
Keep in mind that there is also a button label enabled in the chat's widget by default. The button label shows a short message to your website visitors, encouraging them to send you a message.


You can edit that message or turn it off completely. To do that,  go to Channels > Live Chat > Appearance > Widget Settings > Button Label


button label text
Label text that encourages your visitors to use the chat

 

Example 


A great idea is to use the Visitors clicks on chat icon trigger inside a custom FAQ bot. By using that trigger in such a bot, you can send your visitors a list with the most common inquiries, and the bot will provide the necessary answers.


FAQ bot on chat icon click
An FAQ bot with the 'Visitor clicks on chat icon' trigger in action

 

Eager for more? Learn how to build a Chatbot to succeed by giving it a personality.



If you still have some questions for our team after reading this article, don't hesitate to contact us.


Was this article helpful?