Automate up to 40% of conversations and reduce your team’s workload (ecommerce)
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Automate up to 40% of conversations and reduce your team’s workload (ecommerce)

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Do your Customer Service team inquiries ever feel like the movie Groundhog Day - the same questions repeatedly?


Now, customers are clogging live chats for support more than ever, but most of those inquiries are repetitive. And if a problem is repetitive, you can find a way to scale and automate that inquiry with Tidio & NLP (Natural Language Processing).


In this article, you'll learn:


What can be automated with NLP and chatbots?


When we ran research, we were able to identify clusters of very similar conversations. In these clusters, we identified three categories that we can easily automate using new Visitor Says triggers with pre-defined datasets.


These five categories will automate a large proportion of all customer conversations in the online store:


Shipping Policy 

Asks for information on shipping (available countries, usual delays, weekend delivery, Christmas delivery)

Order Status

Asks for a status update on an expected order

Discount Code 

Asks for a discount (offer, code, coupon) or needs help applying one

Respond to greetings

Understand and reply to the most common greetings

Respond to gratitude

Shows gratitude for the conversation


Check how it works in practice 👇



Support your customer service team with intelligent chatbots


People are irreplaceable, but even the most productive customer support team will appreciate the help of chatbots. That's why we prepared new templates that can easily automate 4 in 10 conversations without sacrificing your customers'' satisfaction.


💡
Even though Visitor Says trigger supports 16 languages, pre-defined datasets are available only in English, Spanish, French, Russian.


Shipping Policy

Automate one of the most repetitive questions (available countries, usual delays, time, Christmas delivery, etc.).

Add this template (all Platforms)

How the Shipping Policy Chatbot template works 👇

  1. The chatbot will trigger on phrases related to shipping policy;
  2. The chatbot informs where the store ship to;
  3. The chatbot informs how long does the shipment take.


Order Status

Provide your Visitors with a status update on an expected order.

Add this template (Shopify)

Add this template (other Platforms)


How the Order Status Chatbot template works 👇

  1. The chatbot allows you to collect information regarding the order
  2. (Shopify) Automatically checks order status and provide the information to the Visitor
  3. The chatbot provides FAQ regarding order tracking


Discount Code

Automate query related to the discount (offer, code, coupon) and help your Visitors apply it.

Add this template (all Platforms)

How the Discount Code Chatbot template works 👇

  1. The chatbot delivers the promo codes
  2. The chatbot provides an FAQ, e.g., explains how to use promo code, what if coupon code doesn't work, etc.


Respond to greetings

One of the most common messages sent by Visitors is a greeting. Automate it!

Add this template (all Platforms)

How the Respond to greetings Chatbot template works 👇

  1. The chatbot understand the most common greetings phrases
  2. The chatbot welcomes Visitors


Respond to gratitude

Show your customers how you love them! Be thankful! Always!

Add this template (all Platforms)

How the Respond to gratitude Chatbot template works 👇

  1. The chatbot understands the most common gratitude phrases
  2. The chatbot show gratitude for the conversation <3 





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