# Troubleshooting changes in your Tidio widget settings - Ensure widget visibility on your website Section: Widget Customization Description: What to check when your widget changes don't show up, or the widget doesn't appear on your website at all. Verified against Tidio panel 12.304.0 Last updated: 2026-11-05 Source: https://help.tidio.com/articles/widget-visibility-troubleshooting/ If you made some changes in your Tidio widget settings, and they're not reflected in the Tidio widget on your website we'll guide you through troubleshooting steps to ensure that the chat widget reflects the most up-to-date settings. By following these steps, you'll be able to resolve any visibility issues and display the chat widget correctly. **In this article, you'll learn:** - [How to make sure all changes are saved]() - [How to make sure the changes are visible in the chat widget]() - [How to make sure the widget is visible on your website]() ## Saving the changes [Video]() Silent walkthrough. Check the settings that can hide your chat widget: domains, countries, display and offline. To ensure that any modifications you make to the chat widget settings take effect on your website, it's crucial to save the changes. At the bottom of almost every settings page you'll find a blue **Save** button. Clicking this button will save all the changes made within that specific section or tab. Most chat widget settings can be found in the **Settings \> Live Chat** section, along with their respective tabs (**Appearance**, **Chat page**, etc.). Saving the changes within these tabs ensures that they are applied correctly. The one exception is **Country visibility** in the **Visibility and position** section - it's saved as soon as you change it, without the **Save** button. ![The Appearance page with the Save button and the chat widget preview on the right]() Once the changes are saved, they will appear after you refresh your website or open your website in a completely new **incognito window** (explained below). ## Changes are not visible If you've saved the changes, but they are not appearing in your chat widget, the browser cache could be the issue. To resolve this, try clearing your browser cache and then refresh the site again. [Clearing the cache]() allows the browser to fetch the most recent version of your website, including the updated chat widget. Alternatively, if you prefer not to clear your browser cache, you can open your website in a completely new** incognito/private** window. This ensures that the widget is displayed without any cached data, allowing you to preview the recent changes accurately. ![Chrome, Firefox, and Safari menus with their new incognito or private window commands highlighted.]() ## Widget is not visible on the website If you've saved the changes, but the entire widget is not visible on your website, please check the Tidio visibility settings to ensure it's set to be displayed. ### Chat Visibility Navigate to **Settings \> Live Chat \> Appearance**, and access the **Visibility and position** section. Ensure that the** Display** toggle is switched on to make the widget visible on your website (note that these settings are available for **desktop** and **mobile** separately): ![Visibility and position on the Desktop tab with the Display switch turned off]() To customize the widget's visibility, you can choose to display it on chosen devices or use the **Page visibility** option (shown below the **Display** toggle while it's on) to hide it from specific pages only. If the widget is missing on just one page, check that this page's address isn't on the list. ### Trusted domains and Country visibility Two more settings at the top of the same **Visibility and position** section can hide your widget: - **Trusted domains** - if it's set to **Show only on listed domains**, the widget won't appear on any domain that isn't on the list. Add the missing domain, or choose **Show on every domain**, and hit **Save**. - **Country visibility** - with **Hide for specific countries**, visitors from the listed countries won't see the widget; with **Show only in specific countries**, only visitors from the listed countries will. If you're testing from a country that's hidden, you won't see the widget either. ![Settings \> Live Chat \> Appearance, the top of the Visibility and position section: Trusted domains set to "Show only on listed domains" with one domain listed, and Country visibility set to "Hide for specific countries" with two countries selected]() ### Hide the widget when offline If you've disabled the **Display widget when agents are offline** option, make sure you're **online** in your panel to display the Tidio widget on your website. In this case, the widget will only appear on your page when you're online in your Tidio panel. You can see and adjust this setting in the **Advanced** section, found inside **S****ettings \> Live Chat \> Appearance**: ![The Advanced section with the Display widget when agents are offline switch]() When the toggle next to the **Display widget when agents are offline** is turned on - the chat widget will be displayed in both scenarios (when you are online or offline). If the toggle is switched off - the widget will only be shown when you are online in your Tidio project. By following the troubleshooting steps outlined in this article, you can ensure that the changes made to your Tidio widget settings are properly saved, visible in the chat widget, and displayed on your website. Remember to save your changes, clear the browser cache or open a new incognito window, and check the Tidio visibility settings to address any visibility issues effectively. If none of these troubleshooting steps works, get in touch with our support team at [support@tidio.net]() ## Further reading - [Hide or disable Tidio on your website]() - [Disable Tidio on specific pages]() - [Customize your chat widget]()