# Change and add Languages in your Chat Widget Section: Manage Your Project Description: Show your chat widget in your visitors' browser language: set the default language, add any of 21 pre-translated packs (or your own), preview and edit each translation. Verified against Tidio panel 12.304.0 Last updated: 2026-11-05 Source: https://help.tidio.com/articles/widget-languages/ Tidio's multilanguage settings offer a seamless solution for websites with multiple language options. By automatically detecting the visitor's default browser settings, Tidio can ensure that the chat widget is displayed in the appropriate language. **In this article, you'll learn:** - [How to add a new language]() - [How to translate the phrases manually ]() - [How to troubleshoot language settings]() 💡 Please note that this option doesn't translate conversations automatically. We are only able to automatically translate the chat widget and all its texts and buttons. ## Adding a new language [Video]() Silent walkthrough. Add a widget language in Multilanguage, preview it, and edit its texts in Translations. To access the multilanguage option, navigate to **Settings \> Live Chat \> Translations, **where you can add a new language or customize existing translations to suit your needs. ![The Settings menu with Translations selected under Live Chat]() Tidio provides **21 pre-translated language packs**: Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Persian, Polish, Portuguese, Brazilian Portuguese, Romanian, Russian, Spanish, Swedish and Turkish. In the dropdown menu, you'll find them under **Pre-translated languages**; every other language is listed under **Needs own translation**. To add a new language, select it from the dropdown menu (you can type to search) and click the **Add** button - you'll see **Added\!** once it's there. ![The Translations language dropdown open on Pre-translated languages]() ![Settings \> Live Chat \> Translations with the language dropdown open: the "Pre-translated languages" group (e.g. Arabic (العربية), Chinese, Danish, Dutch...) at the top and the start of the "Needs own translation" group below it, and the Add button on the right]() If the language pack you need is not pre-translated, or if you wish to **customize** **each phrase **individually, you are free to edit the current pack by modifying each field individually. You can also use this function to simply customize certain default phrases, e.g. if they do not fit your business or preferred tone. A quick overview of your language configuration is also available at the bottom of **Settings \> Live Chat \> Appearance**, in the **Multilanguage** section near the bottom: ![Settings \> Live Chat \> Appearance with its sections, including Multilanguage]() Once inside, you can select the **Default language**, and that pack will serve as the main language version for your Tidio widget. You can only select one language pack here. If a customer has set their browser to a language that you haven't added, the default language is used. ![The Multilanguage section expanded, with the Default language and the added languages]() Under **Translations**, you'll see the languages you've added, and a drop-down menu with the **Add** button to add more language packs (just like in the **Translations** section, mentioned earlier), which can allow your chat widget to support multiple language versions. ![The Multilanguage language dropdown open, with Danish highlighted]() Next to each language, you'll find two options: - **Preview** - shows your widget preview in that language (the language you're previewing is marked **Previewing now**). While you preview a language, the texts you edit in the sections above - like the header and the welcome message in **Content** - apply to that language (don't forget to save your changes). - The trash icon - removes the language from your widget. You can't remove your default language (change the default language first), and your widget always needs at least one language. ![Settings \> Live Chat \> Appearance, the Multilanguage section expanded: the Default language field set to English, and under Translations the list of added languages (EN, FR, DE) with "Previewing now" next to FR, the Preview links and trash icons next to the others, the language dropdown with the Add button, and the Manage and edit translations link; the widget preview on the right shows French texts]() If you'd like to customize the phrases individually, click on the **Manage and edit translations** link below the drop-down list, and you'll be taken to the main **Translations** panel. 💡 **Please note:** if Multilanguage isn't included in your subscription, you'll see a small diamond badge next to **Multilanguage** (and next to **Translations** in the Translations panel), and clicking on **Add** opens the upgrade window. You can still pick any language as your widget's **Default language**, and edit its phrases in the Translations panel. ### ## The Translations panel The **Translations** panel allows you to add and translate phrases for the chosen language. Each language appears as a separate tab (e.g., Danish, English, Polish, Chinese). Click on a language tab to access a list of available phrases - each **Phrase** with its **Translation** next to it. Simply edit the fields to align with your business requirements or your preferences. For a language from the **Needs own translation** group, make sure to go through all the phrases. Please note that any changes you make are saved automatically as soon as you click outside the field\! To remove a language, use the **Delete language** button at the bottom of its tab. ![The Translations page on the English tab, with editable widget texts]() 💡 Please note that the Multilanguage system picks up the default language set in the visitor's browser settings. If you'd like to test it on your site correctly, make sure to change your browser's main language first. ## Troubleshooting If you can't see the chat in the language you've set in Tidio: 1. Try saving the settings in the **Settings \> Live Chat \> Appearance** section in the Tidio admin panel. 2. Make sure you've set the language in your browser to the one you want to see in your Tidio widget. From our experience, it's easiest to edit your language settings in Firefox. 3. Make sure you're visiting a refreshed window. The changes will appear once you visit your website in a new incognito/private window. ## Further reading - [Customize your chat widget]() - [Create a Flow in Multiple Languages]() - [Lyro Multilanguage support]() - [Localization: Change the language of your Tidio panel]()