# Troubleshooting Mobile Notifications Section: Notifications Description: Check Tidio mobile notification settings and device-specific restrictions on Android and iPhone. Verified against Tidio panel 12.331.0 Last updated: 2026-11-10 Source: https://help.tidio.com/articles/troubleshooting-mobile-notifications/ If you experience trouble with the notifications coming from Tidio mobile app - you may want to check if certain phone settings on iPhone, Android devices, or third-party apps are blocking them. We will help you to navigate to them in this article. Android menu names vary by manufacturer and OS version. The device-specific examples below include older versions. If a path does not match your phone, use its current notification and app battery settings instead. Changing battery optimization can increase battery use. **In this article, you'll learn:** - [How to check Tidio before changing device settings]() - [How to check your Android device model]() - [How to check your Android operating system]() - [How to check iOS notifications on iPhone]() - [How to check third-party applications]() 💡 After making any changes, we recommend that you restart your device and test notifications again. Also, please keep in mind that, in some cases, you may need to reinstall the Tidio mobile app to start receiving mobile notifications. ## Checking Tidio first Open the Tidio mobile app and go to **Settings \> Notifications \> Notification Troubleshooting**. Follow the checks shown on your device. If the checks show that your chat status is **Offline**, open your Tidio settings and change it. If your **Operating Hours** have set you offline, you will not receive notifications outside those hours. Review the schedule and its time zone in Tidio on your computer. After making changes, tap **Run again** to repeat the checks, or **Send a Test Message** to test your notification settings. ## Android device models Android devices and models that tend to block notifications: - [Asus Zenfone]() - [Asus Zenfone 2]() - [Huawei Honor 6]() - [Huawei Honor 8]() - [Huawei P8 lite]() - [Huawei Mate 8 & Huawei Nova Plus]() - [Huawei P20 & P30]() - [LeEco/LeTV]() - [Lenovo]() - [OnePlus (Android 7.0 and earlier)]() - [OnePlus (Android 8.0 and later)]() - [OnePlus 3]() - [OPPO]() - [Samsung]() - [Xiaomi]() ### Asus Zenfone On current ASUS phones, open **Settings \> Battery \> Auto-start Manager** and allow Tidio to start automatically. The Android 7.0 steps below describe the older interface. (Android 7.0) Step 1: Ensure that Tidio is set to auto-start 1. From the app drawer, press **Settings**. 2. Press **Power Management**. 3. Select **Auto-start Manager**. 4. Find Tidio and ensure it's enabled. Step 2: List Tidio as a protected app 1. From the app drawer, press **Mobile Manager**. 2. Press **Boost**. 3. Press **Enable Super Boost**, then select the **Protected app list**. 4. Verify that Tidio is on the list. ### Asus Zenfone 2 Allow Tidio to run at startup 1. From the app drawer, tap **Apps.** 2. Press **Auto-start manager.** 3. Toggle Tidio to **Allow.** ### Huawei Honor 6 Step 1: List Tidio as a protected app 1. From the app drawer, press **Settings.** 2. Press **Power Saving.** 3. Press **Protected apps.** 4. Toggle **Tidio** to enable. Step 2: Enable Tidio in the Notification Manager 1. From the app drawer, press **Settings.** 2. Press **Notification Manager.** 3. Select** Notify **for **Tidio** to receive push notifications. ### Huawei Honor 8 Step 1: List Tidio as a protected app 1. From the app drawer, press **Settings.** 2. Press **Advanced Settings**. 3. Press **Battery Manager**. 4. Press **Protected apps **(or **Close apps after screen lock**). 5. Toggle **Tidio** to enable. Step 2: Ignore battery optimizations for Tidio 1. From the app drawer, press **Settings.** 2. Press **Apps.** 3. Press **Advanced.** 4. Select **Ignore battery optimizations.** 5. Choose **Tidio** and ignore the app. Step 3: Allow notifications from Tidio 1. From the app drawer, press **Settings.** 2. Select the** Notification Panel & Status Bar.** 3. Press **Notification Center **and find** Tidio.** 4. Ensure that **Allow Notifications **and** Priority Display **are** active**. ### Huawei P8 lite Step 1: Enable Tidio to run at startup 1. From the app drawer, press **Phone Manager.** 2. Swipe left and press **Startup Manager.** 3. Press **Tidio** and ensure that it's set to run automatically at system startup. Step 2: Allow notifications from Tidio 1. From the app drawer, press **Phone Manager.** 2. Swipe left and press **Notification Manager.** 3. Press **Rules** and ensure that **Tidio** is set up to send notifications to the notification panel. Check if any other settings in this view may be preventing Tidio from sending the notifications. ### Huawei Mate 8 & Huawei Nova Plus Ensure that **Tidio** is exempt from your device's battery optimization features: 1. From the app drawer, press **Settings.** 2. Press **Advanced Settings.** 3. Press **Battery Manager.** 4. Press **Protected apps.** 5. Toggle **Tidio** to enable. ### Huawei P20 & P30 1. From the app drawer, press **Settings**. 2. Press **Apps**. 3. Press **Tidio**. 4. Select **Power usage**, press **App launch**. 5. Toggle **Manage automatically** to **Off**. 6. Then, toggle **Auto-launch**, **Secondary launch**, and **Run in Background** to **On.** ### LeEco/LeTV Step 1: Enable Tidio **to run at startup** 1. From the app drawer, press **Settings.** 2. Press **Permissions.** 3. **Press ****Manage Auto Launch**. You'll see "You've** enabled \[x\] apps to auto launch**" if you have enabled other apps to auto-launch. 4. Toggle **Tidio** to enable. Step 2: List Tidio as a protected app 1. From the app drawer, press **Settings.** 2. Select **Battery**, then tap **Power saving management.** 3. Select** App Protection.** 4. Toggle **Tidio** to enable. You must disable Lock Screen Cleanup and Ultra Long Standby during Sleep to allow **Tidio** notifications if you have them enabled. ### Lenovo Enable the auto-start setting for the **Tidio** app: 1. From the app drawer, press **Settings.** 2. Press **Power Manager.** 3. Select **Background app management.** 4. Toggle **Tidio** to **Allow auto-start.** ### OnePlus (Android 7.0 and earlier) For versions earlier than Android 8.0 Oreo, check if **Tidio** is set to auto-launch: 1. From the app drawer, press **Settings.** 2. Press **Apps.** 3. Press the** gear icon **in the top right. 4. Select** App Autolaunch.** 5. Toggle **Tidio** to enable. ### OnePlus (Android 8.0 and later) Step 1: Check that app storage is set to clear normally 1. From the app drawer, press **Settings.** 2. Press **Advanced.** 3. Select **Recent apps management.** 4. Ensure that **Normal clear** is enabled. Step 2: Exclude Tidio from battery optimization 1. From the app drawer, press **Settings**. 2. Press **Battery**, then **Battery Optimization**. 3. Press **Apps not optimized** and select **All apps**. 4. Find **Tidio** and ensure it's set to **Don't optimize**. ### OnePlus 3 Adjust your battery optimization to allow notifications from **Tidio** when it's running in the background: 1. From the app drawer, press **Settings.** 2. Press **Battery.** 3. Select** Battery Optimization.** 4. Press the **Overflow menu **in the top right of that screen. 5. Select** Advanced Optimization.** 6. Toggle **Tidio **to** off.** ### OPPO Step 1: List Tidio as a protected app 1. From the app drawer, press **Settings**. 2. Press **Advanced Settings**. 3. Press **Battery Manager**, then **Protected Apps**. 4. Toggle **Tidio** to enable protection. Step 2: Ignore battery optimization for Tidio 1. Press on **Settings**. 2. Select **Battery**, then press on **Energy Saver**. 3. Find **Tidio** and ensure that **Freeze when in Background**, **Abnormal Apps Optimization** and **Doze** are all disabled. Step 3: Allow notifications from Tidio 1. From the app drawer, press **Settings**. 2. Press **Notification Panel & Status Bar**. 3. Press **Notification Center**. 4. Find **Tidio** and activate **allow notifications **and **priority display**. Step 4: Add Tidio to start up manager 1. Open the **Security **app. 2. Select **Privacy Permissions**, then **Start up manager**. 3. Find **Tidio** and ensure this setting is enabled. ### Samsung On current Samsung devices, check **Settings \> Apps \> Tidio \> Notifications** and turn on **Allow notifications**. In battery settings, open **Background usage limits** and remove Tidio from **Sleeping apps** or **Deep sleeping apps** if listed. The steps below show older Samsung menus. Step 1: Prioritize notifications from Tidio 1. From the device shade/drawer, press **Settings**. 2. Press **Apps**. 3. Select **Tidio**. 4. Under **App Setting**, press **Notifications**. 5. Select **New Messages**. (then **advanced** in Android 9) 6. Select **Do Not Disturb Custom Exception**. Step 2: Exclude Tidio from battery optimization 1. From the app drawer, press **Settings.** 2. Press** Device management.** 3. Select** Battery.** 4. **Press Unmonitored apps.** 5. Add **Tidio** to this list. ### Xiaomi Step 1: Check that Tidio **is given permission to autostart** 1. From the app drawer, press **Security.** 2. Press **Permissions.** 3. Press **Autostart.** 4. Toggle **Tidio** to enable. Step 2: Ignore battery restrictions for Tidio 1. From the device drawer/shade, press **Settings**. 2. Select **Manage Apps' Battery Usage**. 3. Press **Apps**. 4. Press **Tidio**, then press **No Restrictions**. Step 3: Allow notifications from Tidio 1. From the device shade/drawer, press **Settings**. 2. Select **App Notifications**. 3. Press **Tidio**. 4. Toggle on **Set as a priority**. ## Android operating systems The Android operating systems that are known to have issues with Tidio notifications: - [Android version 6.0.1+]() - [Android version 7+]() - [Android version 9]() - [Android version 12]() ### Android version 6.0.1+ For Android version 6.0.1 and newer, check if your battery optimization is not blocking Tidio from sending you notifications: 1. From the app drawer, press **Settings.** 2. Select **Battery.** 3. Press the Overflow menu icon and choose **Battery Optimization.** 4. Press the **downward caret **and choose **All apps.** 5. Press **Tidio**, then tap **Don't optimize.** ### Android version 7+ From the app drawer, press **Settings.** 1. Select **Apps**. 2. Find and press **Tidio**. 3. Select **Battery**, then press **Battery Optimization**. 4. From here, select the **Apps not optimized** option and change it to **All apps**. 5. Find **Tidio** in this list and set to **Don't optimize**. ### Android version 9 For Android version 9, make sure the Adaptive Battery feature is not blocking Tidio from sending you notifications: 1. From the app drawer, press **Settings**. 2. Select **Battery**. 3. Choose **Adaptive Battery**. 4. Press **Restricted apps**, and make sure Tidio is not listed. ### Android version 12 1. From the app drawer, press **Settings**. 2. Select **Battery**. 3. Choose **Battery optimization** 4. Find** Tidio **app 5. Make sure the Tidio app is set to **don't optimize** ## iOS (iPhone) Our troubleshooting guide inside the Tidio Mobile App (Settings \> notifications) should be able to find the root on iPhones, but if you're still experiencing some troubles with the notifications: 1. Go to** Settings** on your iPhone device. 2. Select **Notifications **and find **Tidio**. 3. Make sure the** Allow Notifications** toggle is turned on, and the badges/sounds notifications are enabled. ![iPhone notification settings for Tidio with alerts, sounds and badges.]() ## Third-party apps Third-party apps that are known to have issues with Tidio notifications: - [Clean Master]() - [Security Master]() ### Clean Master This third-party app is used for battery and RAM saving management. 1. Visit the app's **Tools** tab. 2. Select the** Notification Cleaner.** 3. Press the gear icon. 4. **Disable** this feature for Tidio only, or for all notifications. ### Security Master This third-party security app may be preventing Tidio from sending notifications: 1. Visit the app's **Notification****Cleaner.** 2. Press the gear icon. 3. Ensure that **Tidio** is unchecked and listed under **Apps - Notifications Allowed**. ## Further reading - [My Notifications are delayed]() - [Android notifications]()