# Troubleshooting Apple Notifications Section: Notifications Description: Check Tidio and iPhone settings when notifications do not arrive or play a sound. Verified against Tidio panel 12.331.0 Last updated: 2026-11-10 Source: https://help.tidio.com/articles/troubleshooting-apple-notifications/ If you're not receiving any notifications for new conversations or messages, this article will help you troubleshoot it. **In this article, you'll learn:** - [How to check the notification settings in the Tidio app]() - [How to ensure Tidio notifications on Apple devices are enabled]() ## Tidio notification settings When you don't receive any notifications from Tidio, the first thing you should do is check the notification settings inside your Tidio mobile app. To check the notification settings in the Tidio app: 1. Open the Tidio app on your Apple device 2. Head to **Settings \> Notifications \> Notification Troubleshooting** section Our troubleshooting guide inside the Tidio Mobile App should be able to find the root of the issue and provide you with helpful information. Please follow the instructions you see on the troubleshooting screen. ![The Tidio mobile app notification troubleshooting screen on iPhone.]() If troubleshooting shows that your chat status is **Offline**, change it in your Tidio settings. Your **Operating Hours** can also set you offline; you will not receive notifications outside those hours. Review your schedule and time zone in Tidio on your computer. After making changes, tap **Run again** to repeat the checks. Tap **Send a Test Message** to test your notification settings. If you still have trouble, check your iPhone settings below. ## Apple notification settings On your iOS device, go to your **Settings **and select **Notifications**. ![iPhone Settings with the Notifications option.]() Select **Tidio**, turn on **Allow Notifications**, and choose the alerts and sounds you want: ![iPhone notification settings for Tidio with notification options enabled.]() ### I can't hear incoming notifications. If you see notifications but cannot hear them, check Silent mode and your alert volume. On models with a Ring/Silent switch, move it toward the front of the phone. On models with an Action button, press and hold it if it is assigned to Silent mode. Also check whether a Focus is silencing Tidio notifications. If any of the following troubleshooting steps don't work, please get in touch with Tidio support to dive into the case deeper. ## Further reading - [Troubleshooting Mobile Notifications]() - [My Notifications are delayed]()