# Trigger a flow by clicking on the chat icon Section: Flows Description: Start a flow when a visitor clicks your chat icon and edit the closed-widget label. Verified against Tidio panel 12.331.0 Last updated: 2026-11-10 Source: https://help.tidio.com/articles/trigger-flow-chat-icon/ See how to create a flow with the **Visitor clicks on chat icon** trigger. This trigger starts the flow when a visitor clicks on your chat icon. If you'd like to have a simple chat button on your website and send an automated message only when a visitor opens the chat - this guide is for you\! **In this article, you'll learn:** - [How initial Flow message works]() - [How to show a message after clicking on the chat icon]() - [How to use and edit the Button Label (when widget is closed)]() [Video]() Silent walkthrough. Replace the initial trigger with Visitor clicks on chat icon, activate the demonstration, and open the minimized widget button-label settings. ![The Visitor clicks on chat icon trigger and its icon.]() ## Your initial automated message Tidio automatically activates a flow on your website during the initial setup. The flow is created with the **First visit on site** trigger, which displays an automated message immediately when a new visitor arrives on your site ([here's a guide on modifying that message]()). ![A website with an initial greeting message above the Tidio chat icon.]() ## Show a message after clicking the chat icon To make sure your flow sends a message only when a visitor opens the chat, you need to change your flow's trigger. Head to the **Flows** section and choose the flow you'd like to edit. Click on the **Edit** button to enter the flow editor. ![The flow editor with First visit on site connected to a Chat status condition and chat messages.]() Your flow might be using the **First visit on site** trigger. The trigger is the first blue node at the top; it tells your flow to start and send an automated message. If you want this flow to send an automated message only if a visitor clicks on your chat's icon - change the trigger to **Visitor clicks on chat icon**. First, remove the current trigger; click on the trigger and then on the X in the upper-right corner. Then, open the **Triggers** menu on the right, choose the **Visitor clicks on chat icon** trigger, drag it onto the workspace, and connect the trigger with the next action in your flow ('Chat status' in our example). ![The flow editor with Visitor clicks on chat icon replacing First visit on site and connected to Chat status.]() Save your changes with **Activate**. From now on, your message will appear in the chat's widget only when a visitor clicks on your chat's icon. ### Example A great idea is to use the **Visitor clicks on chat icon** trigger inside a custom [FAQ flow](). By using that trigger in such a flow, you can send your visitors a list with the most common inquiries, and the flow will provide the necessary answers. **![The chat widget demonstrating an FAQ flow opened from the chat icon.]()** ## The button label If you've disabled your initial greeting flow (or modified it so that it doesn't pop up immediately for new visitors), you can still have a short message displayed next to the Tidio icon. It's called the **Button label**, and it's displayed when the chat widget is closed. ![A closed Tidio widget with a greeting label beside its chat icon.]() You can enable and modify it by accessing the **Content** section, found inside **Settings \> Live Chat \> Appearance**: ![The Appearance settings with the Content section visible.]() Once inside, open the **Minimalized** tab: ![The Appearance settings preview showing the minimized chat icon and its Chat with us label.]() The button label can be useful for increased visibility or as a simple greeting - if you're not using an automated flow message. Please note that the button label won't have any effect if you set your desktop button type to **Sidebar** (more on that[ in this general customization article]() - where you can also find a useful feature called conversation starters\!). ## Further reading - [Adding a new Flow]() - [Flow editor: Conditions]()