# The Tidio trial version Section: Billing & Subscription Description: What you get during Tidio's 7-day full-featured trial, which limits apply on the Free plan afterwards, and how to choose a plan or downgrade when the trial ends. Verified against Tidio panel 12.304.0 Last updated: 2026-11-06 Source: https://help.tidio.com/articles/trial-version/ After creating your new Tidio account, a **7-day trial** period starts, during which you can test the features from our premium plans. Once the trial expires**, **you can continue using Tidio with the **free**, basic plan or upgrade to our paid plans. **In this article, you'll learn:** - [What happens during the trial period]() - [Which paid features are available during the trial]() - [What happens when the trial expires]() - [Why we don't offer demos]() ## The trial period [Video]() Silent walkthrough. Check how many trial days are left and find the Downgrade option in Settings \> Billing. The trial period lasts **7 days**, during which you can test out the [paid features]() of our service without any commitment required, such as a credit card, etc. During the trial, you can also have unlimited billable conversations and reach an unlimited number of visitors with your flows - this is only available throughout the trial. The remaining time of the trial will be shown in the upper-right of the Tidio panel, as the number of **days left in your full-featured trial**: ![The top bar shows "3 days left in your full-featured trial" beside an Upgrade button.]() ... and you can also see more details (i.e. track your current quotas for live chat, Lyro AI, and flows) after clicking on the **Usage and plan** icon in the top-right corner: ![The Usage and plan panel shows Customer service, Lyro AI Agent, and Flows usage, with seven trial days remaining and a link to downgrade to the free version.]() You can also find the number of days left in **Settings \> Project \> Billing**, on the **Subscription** tab: ![Settings \> Project \> Billing, Subscription tab, of a project in its trial: the grey box "You have 5 days left in your full-featured trial. Enjoy unlimited billable conversations and visitor interactions, available only throughout the trial." at the top, the package boxes below it, and at the bottom "To downgrade your account to the free version click below" with the Downgrade button]() 💡 **Please note:** separately from this trial, some accounts can get a 7-day free trial of a paid Lyro AI Agent plan when they set up product recommendations. You can read more about it in [The 7-day trial of a paid Lyro plan](). ## Discovering the paid features To make things clearer,** paid features** (which are only available when you subscribe to a specific package) are **marked** with a dedicated icon inside the Tidio panel: ![The Customers page's Now live list with a circled diamond-shaped "Paid" badge beside the heading.]() This way, you will be familiar with how the free version is going to be different once your trial **ends**, and you will be able to decide which features are most valuable to you when it comes to **upgrading**. These tags are not only shown during your initial trial period, but also once you move onto the basic, free version of Tidio - making it easier to keep track of the paid features. When you move your mouse cursor over the **Paid** icon, you will be informed about the package that includes this particular feature: ![The Paid badge tooltip says four trial days remain and recommends the Starter plan for full access, with a "See all plans and features" link.]() Apart from the above, [our official **Pricing** page]() is always available to consult - it includes a list of all paid features, as well as short descriptions of each feature. In addition to losing access to a number of paid features, your **monthly usage limits** become locked at a certain level (which can be changed by upgrading, of course): - The [monthly **flows** quota]() is limited to **100** unique visitors reached by flows; - The [monthly **billable conversations** quota]() is limited to **50** chats/tickets handled by agents; - The [total number of active **Lyro** **Actions**]() is limited to **1** (your first Lyro Action is free); - The [total number of active pieces of **Lyro** **Guidance**]() is limited to **5**; - The [**Lyro AI Agent** quota]() is **50** conversations - a lifetime quota that doesn't reset each month. Below, please see a simplified list of **all the paid features **that are disabled once your free trial ends: - The live [**Visitors** list]() - The [**Operating Hours** schedule]() - The [**Chat Page**]() - Advanced [**Analytics**]() - The [**Live Typing** preview]() - The [**Viewed Pages** history]() - Detailed [**visitor information**]() - Visitor [**notes**]() - Automated [**chat assignment**]() | - Automated [**satisfaction surveys**]() - Automated [**conversation and ticket solving**]() - Ticketing [**workflows**]() (including **autoresponders**) - [**Macros**]() - Agent [**permissions**]() - Native **Shopify actions** (including [order management]()) - [**Departments**]() - The [**Product Recommendation** engine]() for Lyro - Support from our team over **live chat** ## What happens when the trial expires? Once the trial expires, you'll see the **Your 7-day full-featured trial has ended** screen, with the list of paid features that are no longer active, and a choice to upgrade to our premium plans which you tested during the trial period, or downgrade to the free basic plan. The rest of the Tidio panel opens again once you've made your choice. You can choose the paid plan by clicking on the **Choose your plan** button. To continue on the free plan, scroll down to **Downgrade to Free plan**, click on the **Downgrade** button, and confirm with **Use Free plan**. You can always upgrade anytime later\! ![The trial-ended screen: the heading "Your 7-day full-featured trial has ended", the "What's no longer active" list (Lyro AI Agent full access, Visitors info, Live visitor list, Live typing, Operating hours, Native Shopify actions, Higher human conversations limit, Higher Flows limit) and the Choose your plan button; scrolled so the "Downgrade to Free plan" box with the Downgrade button is visible at the bottom]() 💡 **Please note:** only the project owner can choose a plan or the Free plan. If another agent tries, they'll see the message **Sorry, you don't have permissions to choose the payment plan. Only the project owner (…) can do it.**, with the owner's email address. If you feel that you need more time to explore the features of Tidio, please contact us at [support@tidio.net](). If you want to skip the trial period, you can also end the trial period, immediately switching your account to the **Free plan**. To do that, hit the **click here** link in the **Usage and plan** popup, as shown above, or the **Downgrade** button in **Settings \> Project \> Billing**. You can see more details about our paid plans and what they offer in our article about [premium features](). ## Demo At Tidio, we do not provide demos as we believe it does not show the real product behind them. Instead, we offer access to all the paid features for 7 days during the trial period. If you would need some more time to test our system, send us a chat message or an email, and we will see what we can do\! ## Further reading - [Which upgrades do I need?]() - [The free version and downgrading your account]() - [Upgrading your Account]() - [The 7-day trial of a paid Lyro plan]()