# Tidio notifications Section: Get Started Description: The notification types in Tidio, and how to set up web, email, mobile and desktop notifications so you never miss a message. Verified against Tidio panel 12.304.0 Last updated: 2026-11-05 Source: https://help.tidio.com/articles/tidio-notifications/ Keeping up with customer messages is essential for effective communication and customer support. Tidio offers a range of notification settings that allow you never to miss a message from your customers. **In this article, you'll learn:** - [What types of notifications are available at Tidio]() - [How to adjust Tidio web panel notifications]() - [What offline email notifications are]() - [How to adjust Tidio mobile app notifications]() - [How to adjust Tidio desktop app notifications]() ## Types of notifications You can set up the Tidio notifications for the Web Page panel, Mobile App & Desktop App & email communication. We differentiate the following notification types: #### New chat request Notifies you about all new chats started by your website visitors. All the new chats are visible in the **Unassigned** folder inside the Tidio Inbox. There's no separate email setting for it - new chats are covered by the **New message** email option. #### New message Notifies you about all new messages sent to you by your website visitors. #### Incoming visitor Notifies you about new visitors entering your website. This notification works together with the live **Visitors** list, available on the **Starter** plan and above, and it's a web notification only - its **Email** option shows **Not available**. #### New ticket and ticket messages Notifies you about new incoming tickets (emails) and new replies in your tickets. #### New mention Notifies you when another agent mentions you in an internal note. See [Internal notes and mentions]() to learn more. #### Notify agents Notifies you about visitors reaching certain points during automated flow interactions. This notification can be set up in the [flow editor]() using the **Send notification** action. See how to set up each notification for different devices below. ## Web panel notifications ### Web Notifications To set your Tidio web panel notifications, head over to the **Settings \> **[**Notifications**]()** **section in your Tidio admin panel. ![The settings sidebar has "Notifications" selected under "PERSONAL", between "Account" and "Operating hours".]() In the **Notifications** section, you can set up the **New message**, **New chat request**, **Incoming visitor**, **New ticket and ticket messages** and **New mention** notifications. For each **Notification type**, tick the **Email** and **Web notification** boxes, and pick a **Web notification sound**: ![Settings \> Notifications with the table of notification types - New message, New chat request (its Email box greyed out), Incoming visitor (Email: Not available), New ticket and ticket messages and New mention - with the Email, Web notification and Web notification sound columns]() The notifications are differentiated into web notifications (pop-ups, which you get when you're online) and [offline email notifications]() (email to your mailbox). You can also choose a web notification sound on the right for each type of notification. Remember to hit **Save** at the bottom when you're done. We'll explain the offline email notifications more in-depth later in this article. 💡 **Please note:** you can check if the pop-up and sound notifications are working in your web browser using the **Send a test notification** link above the notification settings. If your browser hasn't allowed notifications yet, you'll see **Notifications are disabled.** at the top instead - click on **Enable notifications**. If you see **Your browser blocks notifications.**, follow our article on how to [allow notifications in your browser](). ## Offline email notifications To start receiving offline email notifications, check the boxes under the **Email** column in the **Settings \> Notifications** section. The offline email notification option allows you to receive your website visitors' inquiries directly to your email when nobody can answer them in the panel - as the column's tooltip says, **You will receive email notifications only when your whole team is offline.** ![A green outline highlights the "Email" column, where "New message" and "New chat request" are checked while ticket and mention notifications are unchecked.]() In the offline email notifications, there is a 5 minutes delay time which is counted from the last message received. This is made to avoid sending you all the messages in separate emails. Instead, the system will collect all those chat messages that have been written on the chat and send them to you in just one mail. The email notifications are always sent to the email address you used to create a Tidio account. If you'd like to receive them in another mailbox as well, turn on **Enable** in the **Forward email notifications** section, type the address under **Send to**, and use **Add a new email** to add more. Forwarded notifications go out every time someone sends a chat message when all agents are offline. ![The "Forward email notifications" section has "Enable" switched on, an email address in "Send to", and an "Add a new email" link.]() If you would like to learn more, see our article about [offline email notifications](). ## The Tidio mobile app You can set up the notifications for your Tidio Mobile app by heading over to the **Settings \> Notifications** section of the mobile app and making sure the notifications are enabled. If you enabled the notification but still experiencing some problems, open our notification troubleshooting center in the **Settings \> Notifications** of your Tidio mobile app. ![The mobile "Troubleshooting" screen shows notification checks for Tidio settings, device settings, and device model, plus "Send a Test Message".]() The phone will automatically run a test for you, and in case of any incorrect settings on your mobile device, the app will navigate you to the correct section to adjust them. You can also request the test manually by clicking on the **Send a Test Message** button or opening our Help Center to find [more troubleshooting steps for each mobile device](). ## The Tidio desktop app You can download our Tidio desktop app on your Windows, macOS and Linux computers - you'll find the download links in **Settings \> Download apps**. We explain how to download the Tidio desktop app in more detail in our article about [desktop app installation](). Once you have your Tidio desktop app installed, setting up the notification for the desktop app is similar to setting up your notifications in the web browser panel. To set your Tidio desktop app notifications, head over to the **Settings \> Notifications **section in your Tidio desktop app. The settings in our desktop app are similar to our web panel settings. You can check if the pop-up and sound notifications are working on your desktop app by using the **Send a test notification** link above the notification settings. ![A Chrome desktop notification displays a Tidio chat message reading "Hey there\!" with "Close" and "Settings" controls.]() 💡 Remember to allow the system notifications on your computer to receive the notifications. You can see how to do that for [Mac]() and [Windows]() users. ## Further reading - [Offline email notifications]() - [Allow notifications in your browser]() - [Using your widget's online/offline status]() - [Troubleshooting Mobile Notifications]()