# The "Transfer to agent" message Section: Flows Description: Hand the conversation to your agents when a visitor types instead of clicking a flow's buttons, and adjust the message they see. Verified against Tidio panel 12.304.0 Last updated: 2026-11-05 Source: https://help.tidio.com/articles/the-transfer-to-agent-message/ The **Transfer to agent** message is a message that is automatically sent when a flow transfers the conversation to a live agent in specific situations. **In this article, you'll learn:** - [What the 'Transfer to agent' message is]() - [How to edit the 'Transfer to agent' message]() ## What is the "Transfer to agent" message? [Video]() Silent walkthrough. Turn on the Transfer to agent message and change its text. The **Transfer to agent **message can be triggered in specific chat transfer situations. It is disabled by default; if enabled, however, the conversation will be transferred to a human agent if the right conditions are met. Please note: the** Transfer to agent** message is not sent when your flow uses the** Assign to an agent** action. Inside every **Decision** (Quick Replies, Buttons, Card Messages) action, you can enable the **Transfer to agent message** separately: ![The "Decision (Buttons)" setup shows three website links and an enabled "Transfer to agent message" toggle below them.]() The same **Transfer to agent message** switch is also available in these places: - the **Send a form**, **Open website in modal** and **Recommend products** actions, - the **Flow ended message** action, - the **Welcome message** of the [Flows launcher]() (**Flows \> Flows launcher**), below the Flow buttons. Not sure what it does? Hover over the question mark next to **Transfer to agent message** for a quick reminder: ![The Flow editor with a Send a form action open in the panel on the right, scrolled to the bottom: the Transfer to agent message switch turned on, the "Adjust the message here" line below it, and the tooltip over the question mark: "The "Transfer to agent" message is sent to a visitor when they reply to a question with a text, instead of choosing one of the decision buttons."]() When the visitor answers the flow's question by typing instead of clicking on the flow's buttons - that effectively interrupts the flow. The **Transfer**** to agent** message will appear and the conversation will be transferred to your agents. This helps you ensure that no important conversations or questions are missed. ## Edit the "Transfer to agent" message You can edit the message from any of the places listed above. Turn on the **Transfer to agent message** switch at the bottom, and click on the **here** link in **Adjust the message here**: ![The Transfer to agent message switch with the Adjust the message here link]() This will take you to the **Adjust transfer to agent message** window. Note that there are different messages for both the online and offline status: **Transfer to agent message (online)** and **Transfer to agent message (offline)**. There's no save button here - your change is saved as soon as you click outside the field. If your plan includes Multilanguage and your widget speaks several languages, you'll see a tab for each of them, so you can adjust the message in every language: ![The Adjust transfer to agent message window on the English tab]() 💡 The text of the **Transfer to agent** message is global for all the flows. When you edit the message inside the action - the same message will appear in other actions (and in the Flows launcher) that have the **Transfer to agent message** enabled. ## Further reading - [Flow editor: Actions]() - [Collect valuable data and files with the "Send a Form" action]() - [The Flows launcher: welcome message, Flow ended message and Flow buttons]()