# The monthly flow limit Section: Flows Description: Your flows can reach a set number of unique visitors a month (100 on the Free plan): where to check your Visitors reached, how it's counted and what happens at the limit. Verified against Tidio panel 12.304.0 Last updated: 2026-11-07 Source: https://help.tidio.com/articles/the-monthly-flow-limit/ Each Tidio account has a monthly limit on the number of unique visitors your flows can reach. On the **Free** plan, the limit is **100 unique visitors per month**. We sometimes refer to it as the monthly flow quota - in your Tidio panel, it's called **Visitors reached**. This limitation means that your automated flows can only serve a specified number of unique visitors per month. It doesn't matter how many times your flows run for each of them. Once the limit is reached, the flows stop working temporarily; the quota resets automatically each month, and can be raised by upgrading to a higher package. **In this article, you'll learn:** - [How to check your flow limit]() - [How the flow quota is calculated]() - [What to do when you reach the limit]() ## Checking your flow limit You can check your current available quota limit by heading over to the Tidio **Dashboard** section, where you'll find different insights about your Tidio account. In the **Current usage** section, the **Flows** line shows your **Visitors reached** this month, out of your limit, and the date of the next reset (**Quota resets:**): ![The Current usage section of the Dashboard on the Free plan, with the Flows line showing Visitors reached 48/100, its progress bar and "Quota resets:" with a date below]() In the example above, the dashboard is showing **48/100** for the monthly limit - which means that the account's flows have reached 48 unique visitors so far (out of 100 available). You can also check the current state of things by clicking on the **Usage and plan** button in the top-right of your Tidio panel: ![The open "Usage and plan" panel shows "Flows" usage at 2 out of 100 visitors reached.]() 💡 **Please note:** during your 7-day trial, the **Flows** line can show that your flows are unlimited until the trial ends, and how many visitors you'll be able to reach per month after that. ## Calculating the flow quota The available quota is calculated on the number of **unique visitors** who have been reached by your flows. It does not matter how many flows a single unique visitor has triggered, or how many times; what counts is only the number of actual people for whom flows have been executed. **Example A: **Let's say you have added a flow that welcomes all your new website visitors. This flow will trigger and send a message each time a brand new (unique) visitor enters your site. That means one visitor will be deducted from your monthly quota for every new arrival on your website. **Example B**: If you do not have a flow that welcomes every single new visitor, but rather a flow that only executes when someone clicks on the chat icon - then only those unique visitors will be counted against your available quota. In conclusion: a single visitor on your site can trigger many flows during the month, and that would only count as one visitor reached against your monthly flow limit. 💡 **Please note:** Lyro (the AI agent) can use your flows quota too. [Proactive roles]() run on Flows and count toward your visitors reached, and so do [Lyro Simple Actions (legacy)]() - formerly Lyro Tasks - as they are essentially flows executed during active Lyro conversations. ## Reaching the flow limit When you reach your monthly limit, the flows will stop working (e.g. stop greeting new visitors). To keep track of your limit, check the [Dashboard]() of your Tidio panel or click the **Usage and plan** button in the top-right. You will see how many more visitors your flows can still serve this month. In a flow's statistics (click on the flow's name in **My Flows**), the **Executed** chart also marks the days when the limit was reached and refreshed - hover over the icon to see **Automation limit reached** or **Automation limit refreshed**. Please note: your live chatting ability is not affected by the flow limit. Your visitors can still chat with you as usual (unless you've also reached the monthly [chat conversations limit]()). The flow limit resets every** 30 days** (counting from the day you've activated Tidio or purchased your Tidio upgrade), or immediately upon purchasing a higher package. If you find you need to reach more than **100** unique visitors a month, you can consider upgrading to a paid [Flows package](), which increases your limit of visitors reached. See how to upgrade your Tidio account in [this article](). ## Further reading - [Which upgrades do I need?]() - [The Dashboard]() - [Flow Performance Analytics]() - [The Flows section]()