# The Channels Section Section: Manage Your Project Description: What's in the Channels part of Settings - Live Chat, Email, Facebook, Instagram and WhatsApp - and where to set each of them up. Verified against Tidio panel 12.304.0 Last updated: 2026-11-05 Source: https://help.tidio.com/articles/the-channels-section/ In your Tidio admin panel, the **Channels** section (which is part of **Settings** in general) provides various options that allow you to customize and manage your widget, social media integrations, email, and more. We will explore the different settings available in Channels and guide you through their configuration. You'll find these items in the **Channels** group of the Settings menu: **Live Chat** (with **Appearance**, **Installation**, **Chat page** and **Translations**), **Email**, **Facebook**, **Instagram** and **WhatsApp**: ![The Settings menu with the Channels group at the top: Live Chat expanded (Appearance selected, Installation, Chat page, Translations), then Email, Facebook, Instagram and WhatsApp]() 💡 **Please note:** the phone channel is in beta. If your project takes part in the beta, you'll also see **Phone calls** in this group. **In this article, you'll learn:** - [How to adjust your widget's appearance]() - [How to use the installation instructions]() - [What the Chat page is]() - [How to use Translations]() - [How to set up Email (ticketing)]() - [How to integrate Facebook Messenger]() - [How to integrate Instagram]() - [How to integrate WhatsApp]() ## Widget appearance In **Settings \> Live Chat \> Appearance**, you can customize the Tidio widget to your preference. There are several sections available to expand and modify, as well as a preview of the widget's different aspects (on the right): ![The Appearance page shows expandable customization sections beside a preview of the chat widget’s Home screen.]() You can learn more about each section in our [dedicated article on customizing Tidio](). We highly recommend this guide, as it deals with major aspects of your Tidio chat widget\! ## Installation The **Installation** section allows you to check the state of your widget installation on a website (whether Tidio is installed or not), and to review the most common installation instructions. ![The Installation page shows manual installation instructions, a code snippet, copy and email buttons, and a widget-activation check.]() For example, you can check the exact steps necessary for installing Tidio on WordPress, or directly integrate the Tidio project with your Shopify store, or get instructions (and the necessary script) for installing Tidio manually. ## The Chat page 💡 **Please note:** the Chat page isn't available on every plan, and it may need an additional verification by our Support team before it can be enabled. If it's not available in your current plan, you'll see **Chat page feature is not available in your current plan.** at the top of the section, with a link to upgrade to the plan that includes it. If verification is needed, you'll see **Additional verification is required before Chat page can be enabled. Contact support to complete verification.** You can also link your chat to a button on your page and have it appear in a new window when clicked by a user. The **Chat page URL** is available at the bottom of the **Appearance** part of the section - you can copy and link it to a button on your website, or check it with **Open Chat page**. ![The Chat page settings show appearance fields, the Chat page URL with a copy icon, "Open Chat page", and a live preview.]() ## Translations The **Translations** section allows you to add language packs to your project and modify the phrases within. With this, you can change the vast majority of text that's displayed in different aspects of your Tidio widget. You can learn more about translations and Tidio's multilanguage functionality [from this article](). ![The Translations page shows a language selector, an English tab, and editable translations for the widget name and online and offline messages.]() ## Email In **Settings \> Email**, connect Tidio with your mailbox (or several) to receive and send emails through Tidio, and manage all such messages as tickets. This will let you keep all your communication with clients in one place. The page has four tabs: **Mailbox**, **Sender address**, **Domains** and **Blocked e-mail addresses**. To learn more about this, check out our [comprehensive Ticketing guide.]() ![Settings \> Email with Email selected in the Channels group of the menu, the Email page header and the Mailbox, Sender address, Domains and Blocked e-mail addresses tabs, the Mailbox tab open with one connected mailbox]() ## Facebook Messenger In **Settings \> Facebook**, you can configure your integration with Messenger. To authorize, log in with your Facebook credentials. To learn how this works in detail, and what conditions must be met, read our article that explains how to [Integrate Tidio chat with Messenger.]() ![The Facebook integration page explains direct messages, comments, the reply window, and Flows, with "Integrate Facebook" below.]() ## ## Instagram In this section, you can connect your Tidio project with Instagram. Refer to our guide on [integrating Tidio chat with Instagram]() for detailed instructions and requirements. ![The Instagram integration page explains direct messages, comments, the reply window, and Flows, with "Integrate Instagram" below.]() ## WhatsApp Here you can connect your Tidio project with a WhatsApp number. Check out our article on how to [integrate Tidio with WhatsApp]() for step-by-step instructions, as well as detailed conditions that need to be met for the integration to work properly. ![The WhatsApp integration page explains direct messages, the reply window, and Flows, with "Integrate WhatsApp" below.]() ## Further reading - [The Settings section]() - [Customize your chat widget]() - [Change and add Languages in your Chat Widget]() - [Email Ticketing]()