# Solve chats and tickets automatically Section: Tidio Features Description: Use the Workflows templates to solve finished live conversations and tickets automatically, and learn what Tidio solves on its own after 30 days. Verified against Tidio panel 12.304.0 Last updated: 2026-11-05 Source: https://help.tidio.com/articles/solve-automatically/ The **Workflows** section of your Tidio project includes the option to solve chats (and tickets) automatically. This feature will help you save time and keep your inbox tidy by solving finished live chat conversations and email threads for you. **Workflows** allow for other automations as well - please [see this dedicated guide]() for more information. 💡 **Please note:** solving chats and tickets automatically with Workflows is available on the **Growth** plan and above (see [Which upgrades do I need?]()). **In this article, you'll learn:** - [The benefits of solving automatically]() - [How to navigate Workflows and enable the feature ]() ## Benefits #### Less manual work, more automation At Tidio, we love automating tasks that can save time. Thanks to the automatic solve feature, you don't need to remember to solve each conversation manually. That's less manual work for you and your team\! #### Clear inbox We know that with many conversations, it's hard to keep track of all finished conversations. Solving automatically will help you keep the Tidio inbox clear by solving all finished chats (and tickets), so you can focus only on those that still require your assistance. #### Works in offline mode With conversations and tickets being automatically solved, you don't have to worry about your assigned customers returning with more questions when you're offline, which can potentially lead to missed messages. After the conversation is solved, new messages from the returning visitor will go to the **Unassigned** folder. That ensures no message is missed, and other agents are notified to jump in and help immediately. 💡 **Please note:** Live conversations get **solved automatically** after 30 days without a visitor's reply, even on the Free plan of Tidio, and without using Workflows for automatic solving. This does not apply to tickets, however. 💡 Conversations between flows and visitors are **not** solved automatically. ## Enable automatic solving The options you need are available inside the **Workflows** section. You can access it by navigating to **Settings \> Workflows** in your Tidio project: ![The Settings sidebar has "Workflows" selected under General.]() Inside, you will find two main tabs: **My Workflows** and **Templates**. This is where you manage all your workflows in general - see a list of your added workflows, create new ones, or browse the available templates. 💡 For more information on **Workflows** and how you can use them for your benefit, please [see this dedicated guide](). To enable automatic solving (for conversations and/or tickets), you will need to access the **Templates** tab: ![The Workflows Templates tab lists templates for assigning conversations, solving conversations, sending automatic ticket replies, and solving tickets.]() In there, you will find several templates ready to add and activate immediately (as well as the option to **request** a new template that you would find useful\!). Each workflow template is marked with either the **Live conversations** or **Tickets** tag, letting you know which communication channel the particular workflow is meant for. When you hover your cursor over a template, you will see the **Learn more** button appear: ![The "Solve conversations automatically" template displays a blue "Learn more" button beneath its description.]() Clicking on it will take you to the template's setup screen, where you can see more details: ![The "Solve conversations automatically" template preview connects "Customer hasn’t contacted you for some time" to "Solve conversation", with a "Use template" button.]() Hit the **Use template** button to customize the available aspects of the workflow. ### Solve conversations automatically This workflow allows you to specify the amount of time after which conversations should be marked as **solved** automatically: under **Triggers after**, choose between 5 and 120 **Minutes**, or between 1 and 72 **Hours** (the default is 60 minutes). With **Only auto-solve when the last message was sent by an agent** checked (it is by default), this only applies to conversations where an agent has responded, but the visitor hasn't given any further reply of their own. Uncheck it to also solve conversations where the visitor wrote last. With the box checked, you'll also see a reminder that tickets, emails and conversations handled by flows are not auto-solved. When you're ready, hit **Activate**. Please note that without this workflow enabled, your conversations will still get automatically solved after 30 days without the visitor's reply; this is default Tidio behavior. ![The Solve conversations automatically setup, Customize solve time step: Triggers after set to 60 Minutes, the Only auto-solve when the last message was sent by an agent checkbox checked, the info box below it, and the Activate button]() ### Solve tickets automatically This workflow lets you specify the amount of time (in days) that needs to pass for a ticket to be **solved** automatically - under **Triggers after**, you can set anywhere from 1 to 365 days. This only applies to tickets where the agent has responded and there has been no further reply from the original sender. ![The "Solve tickets automatically" settings show "Customise solve time" expanded and "Triggers after" set to 3 days, with a Save button.]() When a ticket is solved this way, there is also **a follow-up message **sent automatically; you can modify this message to your liking: ![The "Customise follow-up message" editor contains a ticket closure message inviting the customer to reply for further help, with a Save button below.]() ## Further reading - [Workflows]() - [Automatic chat assignment options]() - [Which upgrades do I need?]()