# Send Woocommerce Products to Customers directly from Tidio Section: Integrations Description: Send WooCommerce product cards from the Inbox and troubleshoot missing products. Verified against Tidio panel 12.331.0 Last updated: 2026-11-10 Source: https://help.tidio.com/articles/send-woocommerce-products-in-chat/ See how to send your WooCommerce products to customers via chat directly from the Tidio panel. From now on, you can browse the products available from your connected store in the Tidio panel and send them as product cards in chat conversations with your customers. **In this article, you'll learn:** - [How to send a product card via chat ]() - [How to troubleshoot when you do not see the products]() - [How to know when a customer clicks on a product]() - [What products you can see in the Product tab]() [Video]() Silent walkthrough. Open the WooCommerce Products drawer, search for a demo product and send its card in a conversation. 💡 This integration is only available for all users who have Tidio installed through the official Tidio plugin. ## How to send a product card via chat? Sending a product card is very easy\! Just click on a product, and it will be sent to your customer via chat. It's possible to send the product via two channels: live chat and Messenger. 💡 **Please note:** Product cards cannot be sent through email or WhatsApp. A product card contains the product's image, title, and a link to its product page. You can send one product at a time. ![An Inbox conversation showing a sent WooCommerce product card with a demo product image and title.]() To send a product via the chat widget, head over to the **Inbox**. Open a chat conversation and find the WooCommerce section in the customer profile on the right. Click **Send a product card**: ![The customer sidebar shows the WooCommerce section and Send a product card.]() By clicking on the **Send a product card** button you will open your WooCommerce Product Directory. Now, you can look through your products on the list or search for the one you're looking for via the search bar. ![The WooCommerce Products drawer with demo products and the Search by name... field visible.]() Use **Search by name...** to find a product by its name. ## Troubleshooting - If you do not see the products If Tidio asks you to reintegrate WooCommerce, it needs permission to read your products. Log in to WordPress, open the plugins section, select the Tidio plugin, and click **Reintegrate**. Then return to the conversation in Tidio. ## How do I know if a customer clicks on a product? If a customer clicks on a product you've sent, a new message with the product name will appear on the chat. You will always know whether your customer has decided to check out the product you have sent. ![An Inbox conversation with a WooCommerce product card and a sample customer product-click message beneath it.]() ## What products can I see in the Product tab? You have to remember to correctly configure your products in the WooCommerce panel to be able to send them via Tidio. To do that, make sure you have: - Added the SKU to the product - Set the product status to **Published** ## Further reading - [Send Shopify products in chat]()