# Send Shopify Products to Customers directly from Tidio Section: Integrations Description: Send Shopify product cards from the Inbox and troubleshoot missing products. Verified against Tidio panel 12.331.0 Last updated: 2026-11-10 Source: https://help.tidio.com/articles/send-shopify-products-in-chat/ See how to send your Shopify products to customers via chat directly from the Tidio panel. From now on, you can browse the products available from your connected store in the Tidio panel and send them as product cards in chat conversations with your customers. **In this article, you'll learn:** - [How to send a product via chat? ]() - [How to troubleshoot when you do not see the products]() - [How to know when a customer clicks on a product]() - [What products can you see in the Product tab]() [Video]() Silent walkthrough. Open the Shopify Products drawer, search for a demo product and send its card in a conversation. ## How to send a product via chat? To send a product, open a conversation in the **Inbox**. If your Shopify store is connected, click **Send a product card** in the customer profile on the right: 💡 **Please note:** Native Shopify actions are available on the Growth plan and above. If your plan does not include them, clicking this option opens an upgrade window. ![The Shopify Products drawer shows a demo Purple butterfly product beside a live conversation.]() To send a product - click on a product from the list, and it will be sent to your customer via chat. It's possible to send the product via two channels: live chat and Messenger. 💡 **Please note:** Product cards cannot be sent through email or WhatsApp. For Shopify, product cards can only be sent to visitors who are online, currently visiting a page where your Tidio widget is installed. If the visitor is offline, the option to send product cards does not appear. A product card contains the product's image, title, and a link to its product page. You can send one product at a time. ![An Inbox conversation showing a sent Shopify product card with a demo product image and title.]() ## Troubleshooting - If you do not see the products If you don't see your products, but instead, the reintegration button is displayed, you need to provide Tidio consent to use your Product Directory. Just click **Reintegrate Now** and allow us to display your products. ![The Shopify Products drawer without product-read permission, showing Reintegrate Now.]() ## How do I know if a customer clicks on a product? In case a customer clicks on a product you've sent, a new message with the product name will appear on the chat. You will always know whether your customer decided to check out the product you have sent. ![An Inbox conversation with a Shopify product card and a sample customer product-click message beneath it.]() ## What products can I see in the Products tab? You have to remember to correctly configure your products in the Shopify panel to be able to send them via Tidio. To do that, make sure you have: - Added the **SKU** to the product - Set Product Status to **Active** And that's it\! You can send your Shopify products to your customers directly from the Tidio panel\! ## Further reading - [Send WooCommerce products in chat]()