# Product Recommendations (for WooCommerce) Section: Lyro - AI Agent Description: Sync your WooCommerce products so Lyro can recommend them: pass the plugin and permission checks, read the product source card, fix products that weren't synced, choose the product card button and delete the source. Verified against Tidio panel 12.304.0 Last updated: 2026-11-09 Source: https://help.tidio.com/articles/product-recs-woocommerce/ Tidio’s **Product Recommendations** is an exciting AI innovation, allowing **Lyro** to recommend products to your visitors. With this feature enabled, Lyro can recommend items based on what the customer is asking, help choose from among different products (or product variants), offer complementary products, and more\! This guide focuses on the dedicated Product Recommendation tool for **WooCommerce** stores, possible through Tidio's WooCommerce integration. The same kind of integration is available for **Shopify** stores - please see [this article]() for more details. Please see [this article]() to learn about the Product Recommendations engine** for all platforms**, available via OpenAPI. ![A bicycle product page has a Lyro chat listing three available orange bike models in response to a shopper's question.]() **In this article, you will learn:** - [What the Product Recommendations feature is]() - [Who can use Product Recommendations]() - [How Product Recommendations work in practice]() - [What conversation types can be handled]() - [What communication channels allow Product Recommendations]() - [How to enable Product Recommendations]() - [How to update Product Recommendations]() - [How to fix products that weren't synced]() - [How to pause Product Recommendations]() - [How to choose the product card button (Add to cart or View details)]() - [How to delete your product source]() [Video]() Silent walkthrough. Sync WooCommerce products for Lyro: open Knowledge \> Products, click Sync products and the WooCommerce product sync tile, check the synced products, switch the default product card action between View details and Add to cart, and turn the Lyro toggle off and on. ## The Product Recommendations engine - what is it? Tidio can import your **WooCommerce** products and utilize them as a **data source** for Retrieval-Augmented Generation (or RAG). This process creates a custom retrieval system based on your own WooCommerce store; a kind of knowledge base. When visitors ask questions about your products, the Lyro AI model retrieves relevant product information and generates accurate, context-aware responses by augmenting its knowledge with your specific product data. Please note that Lyro understands your product information in **multiple different languages**\! ![The Lyro Products page shows a Shopify product database with 7772 synced products and enabled Lyro and Copilot toggles.]() **Please note**: Lyro can detect a visitor's** current URL **automatically, which allows you to use this information in product-related responses. This is especially valuable if Lyro is asked about a product that the visitor is currently viewing on your website. Lyro will be aware of the product being browsed and won't need to ask the visitor about the details first, nor use any previously-recorded data. ## Who are Product Recommendations (via WooCommerce) available to? The feature is currently available to Tidio users who: - Have Tidio **integrated via the WooCommerce app** - Are subscribed to **Lyro AI ****Agent** package (or still on their free 7-day trial) - Have Lyro** activated** in their Tidio project - Have an up-to-date **Tidio plugin** installed in WordPress, with full access to their WooCommerce products (Tidio checks this for you - see [below]()) 💡 **Please note:** when you pick a product source, Tidio may offer you a free 7-day trial of a paid Lyro plan, so you can see Lyro recommend your products before you pay. See [The 7-day trial of a paid Lyro plan]() for the details. If your plan doesn't include Product Recommendations and no trial is offered, clicking a product source shows you the upgrade options instead. ## Product Recommendations in practice Once you synchronise Lyro with your product database (we cover this [later in the article]()), your AI agent will be able to guide your customers to the right products. Lyro will be proactive, asking questions that help find what the customer is looking for, and offering options and advice wherever appropriate. ![Lyro responds to a request for a small black jacket with several options available in size S.]() Any recommendation Lyro has will be presented in the form of **cards**, which can be **scrolled** horizontally inside the Tidio widget. The cards include pictures, product names, and prices. Each card can be clicked to visit the product page directly as well. ![The chat widget shows horizontally scrollable jacket recommendation cards with product photos, names, prices, and "Add to cart" buttons.]() This helps your customers find products and make decisions quickly, without having to browse your store manually in search of the perfect item. What helps further is the** Add to cart **button, available for each card (although this is only available for **Shopify** and **WooCommerce** stores). Clicking that button lists all the available variants, so that the customer can decide on the option they want: ![A jacket variant selector lists color and size combinations with prices, including black sizes XS, S, L, and M.]() Please note that you can decide to switch the **Add to cart** button off, and instead use the **View details** button. That way, any customer who clicks on the button will be taken to the product page to view all of its details on your website directly. Please see more about this option [later in the guide](). Lyro is also aware of your **stock**, so it won't recommend items that are currently unavailable (or it will clearly mention that the item is out of stock). In the panel, you'll find this as **Stock awareness** in the **Sales strategy** section - it's part of Product Recommendations and always on. ## Conversation types handled by Product Recommendations Using Product Recommendations, Lyro can help your visitors in the following ways: - **Specific product search** - find a specific product - **Broad product recommendation** - help choose products - **Product variant recommendation **- find products with variant limitation - **Complementary product recommendation** - find products that work well together (if mentioned in product description) - **Alternative product recommendation** - find products with similar properties - **Product comparison** - compare two (or more) products - **Price range recommendation **- find products based on price point - **Seasonal product recommendation** - find new products or products in collections ## Available channels for Product Recommendations Product Recommendations work in different communication channels available in Tidio. Those channels are as follows: - live conversations (the Tidio chat widget) - Facebook Messenger - Instagram - WhatsApp - Ticketing (email threads) Please note that the feature is also going to work with the AI-powered **Copilot** tool, which in turn is available on all the channels listed above. If you'd like to learn more about Copilot, see[ this dedicated guide](). ## How do I get Product Recommendations? ### Product Recommendations are an **integral feature of Lyro**, so they're available for your connected WooCommerce store - as long as you meet the [**requirements** mentioned earlier in this article](). Inside your project's** Lyro AI Agent** section, go to the **Knowledge \> Products** tab and use the **Sync products** button to see the available options: ![The product recommendations introduction shows sample bag cards and a "Sync products" button beneath "Turn every product question into a sales opportunity".]() The **Add your product listing** window will open. What you're interested in this case is the **WooCommerce product sync** option: ![The "Add your product listing" window with its four tiles - WooCommerce product sync, Shopify product sync, Add products via API and Product feed upload - with the RECOMMENDED tag and the Auto-sync label on the WooCommerce product sync tile, and the mouse over that tile]() If your Tidio project is connected to WooCommerce, the tile is marked **RECOMMENDED** - or **INCOMPATIBLE**, if your store doesn't pass Tidio's compatibility check (the tile then can't be clicked). When you click the tile, Tidio first checks that your store is ready to sync. If something is missing, you'll see one of these windows instead: - **Connect your WooCommerce store** - your Tidio project isn't connected to WooCommerce yet. Hit **Continue** to go to **Settings \> Live Chat \> Installation** and connect it. - **Update required** - the Tidio plugin is missing or out of date. The window shows the version you're using; click on **Update plugin** to get the latest version. - **Reintegrate WooCommerce** - **Tidio doesn't have permission to manage your WooCommerce products.** Click on **Reintegrate** and allow full access. - **Setup required** - both of the above. Follow the two steps in the window (**Update the Tidio plugin**, then **Reintegrate WooCommerce**), and hit **Verify setup** to check again. ![The "Setup required" window: "To sync products from WooCommerce, please complete the following steps:", step 1 Update the Tidio plugin with the current and required versions and the Update plugin button, step 2 Reintegrate WooCommerce with its link, and How to sync products and the Verify setup button at the bottom]() Once everything is in place, your products start syncing right away. 💡 **Please note:** you can add new or previously deleted product sources up to two times within 24 hours. Once you reach that limit, the tiles are greyed out with the message **You’ve reached your 2-upload limit for the last 24 hours. Please try again later**. While your products sync, you'll see **In progress...** on the card. After that, the **WooCommerce product database** card under **Product source** shows the general status of the products imported from your WooCommerce store: the **Source**, the number of **Products synced**, and the **Used by** switches that let you disable the feature for Lyro and/or Copilot: ![The Product source table on Lyro AI Agent \> Knowledge \> Products after a WooCommerce sync: the WooCommerce row with 120 products synced, 0 products not synced, the Lyro and Copilot switches on, the last update date and the more-options menu]() If everything is enabled and up-to-date, you can rest assured that your products have been imported, and that Lyro is already recommending products to your customers\! Further down the page, you may also see **Recommended steps**: ready-made [Lyro Actions]() for your store that go well with Product Recommendations. Simply click on one to add it. You can **test** Lyro's capabilities regarding Product Recommendations by using the **Test product answers** button in the upper-right of the **Products** section, after you've connected your database. This lets you try the feature without actually enabling it for Lyro, allowing you to make sure everything is working as expected before going live. ## Updating products for Product Recommendations Good news: there's **no need to manually sync** your products with Tidio’s product recommendations. Every time you update your products in WooCommerce (whether it's introducing new product, removing or updating an existing product) - Tidio will update your product list **in real time**. Although Product Recommendations updates automatically, you may want to** force an update** (e.g. if you notice Lyro giving some outdated information). If that is the case, follow the steps below: 1. In the** Lyro AI ****Agent** section, go to **Knowledge \> Products**; 2. **Switch off the toggles** for Lyro and Copilot; 3. **Switch back on** the toggles. ![The WooCommerce product source shows 15 synced products with both Lyro and Copilot toggles switched on.]() ### Products that weren't synced Sometimes a product can't be synced - and Lyro won't know about it. When that happens, you'll see a counter next to **Products** in the Lyro menu, a message at the top of the page, and the number of sync issues next to **Products synced** on the card. Click on **Review products** to open the **Resolve product issues** window: ![The "Resolve product issues" window for a WooCommerce store: the description with the number of products and the Contact us link, the table with the Name, Product ID, Sync date, Status (Not synced) and Error description columns, and How to sync products and the Re-sync button at the bottom]() The table lists every product that wasn't synced, with its **Product ID** and the **Sync date**. Fix the products in WooCommerce, then hit **Re-sync** to check the list again. If the issues persist, use the **Contact us** link in the window to reach our team. Once all products are synced, you'll see **No issues found. All products have been successfully synced.** ## Pause Product Recommendations We realise that Product Recommendation might not appeal to all Tidio users, so we made sure you are in full control. You can pause Lyro's Product Recommendations anytime by following the steps below: 1. In the** Lyro AI ****Agent** section, go to **Knowledge \> Products**; 2. **Switch off the toggles** for Lyro and Copilot. ![The WooCommerce product source shows 15 synced products with both Lyro and Copilot toggles switched off.]() ## Deleting your product source Your project uses one product source at a time. If you'd like to stop using your WooCommerce products for good, or switch to another source, click on **Delete source** at the bottom of the card, and confirm with **Delete**: ![The "Delete source" window over the Products page, with the text "This action is permanent and the source will no longer be used by Lyro. You can add new or previously deleted sources up to two times within 24 hours, though the import process may take several hours." and the Cancel and Delete buttons]() 💡 **Please note:** deleting a source is permanent. You can add new or previously deleted sources **up to two times within 24 hours**, and the import may take several hours - so if you only want Lyro to stop recommending products for a while, simply switch off the **Used by** toggles instead. ## Choosing the product card button Inside **Lyro AI Agent \> Knowledge \> Products**, you can find the **Sales strategy** section. Under **Default product card action**, you can decide whether your product cards show the **Add to cart button** or the **View details button**. Either way, clicking the card outside of the button opens the product page. To change the setting, choose the option you prefer; you will also see an example of a possible product card: ![The Sales strategy section: Default product card action with the Add to cart button and View details button options (Add to cart button selected) and the "White t-shirt" card preview with an Add to cart button, then the Guided product discovery and Stock awareness rows with their switches on and greyed out]() Below, you'll also see **Guided product discovery** (Lyro suggests related items that go well with the product a shopper is viewing or asking about) and **Stock awareness** (Lyro tells customers when items are out of stock or back in stock). Their switches are always on and greyed out: as the tooltip says, **This feature is part of product recommendations and is enabled by default.** ## Further reading - [Data sources - Lyro's knowledge base]() - [The 7-day trial of a paid Lyro plan]() - [Lyro Actions]() - [Product Recommendations (for Shopify)]() - [Product Recommendations (Product Feed upload)]()