# Product Recommendations (Product Feed upload) Section: Lyro - AI Agent Description: Connect a Google Merchant Center XML feed so Lyro can recommend your products: add the file link, follow the twice-a-day updates, fix failed syncs, pause or delete the source. Verified against Tidio panel 12.304.0 Last updated: 2026-11-08 Source: https://help.tidio.com/articles/product-recs-feed/ Tidio’s **Product Recommendations** is an exciting AI innovation, where **Lyro** recommends products to your visitors when they ask for specific product advice. This guide focuses on making Product Recommendations possible by connecting your **product feed** directly to Lyro through a** **file (which must be compatible with Google Merchant Center formatting - which we also refer to in this article). If you are using **Shopify **or** WooCommerce**, we have dedicated integration methods that will allow you to use Product Recommendations through their dedicated systems; please see our detailed guides on that method [here]() (for Shopify) and [here]() (for WooCommerce). In addition to that, please see [this article]() to learn about the Product Recommendations engine via **OpenAPI**, if that is a method that suits you better. **In this article, you will learn:** - [Who Product Recommendations (via Product Feed upload) is available to]() - [How Product Recommendations work in practice]() - [What conversation types can be handled]() - [How to set up Product Recommendations in Tidio]() - [How your product feed is updated]() - [How to pause Product Recommendations]() - [How to delete your product source]() - [What the limitations are]() [Video]() Silent walkthrough. Connect a product feed: open Products, choose Product feed upload, paste the feed URL and import it, then check the synced products and the next automatic update. ## Who can use Product Recommendations (via Product Feed upload)? Product Recommendations lets your **Lyro** AI agent assist your visitors with product questions. For Lyro to answer these questions, you will need to connect your product database with your Tidio project - which is done by directing Lyro to your raw **product feed file**. This will allow your product database to be utilized as knowledge for Lyro. Please note that Lyro understands your product information in **multiple different languages**\! As long as you have a correctly-formatted file, you can connect it with Lyro, and that will serve as the product feed for the Product Recommendation engine. This method is **platform-agnostic**, meaning that it will work for any store, as long as it is done properly. Importantly, the file must be compatible with **Google Merchant Center,** and in **XML** format. You can connect **one** such file to your Tidio project at a time. For details on how to make your file compatible, please see[ this official **Google Merchant Center** guide]() where they share the **specifications**. The product feed URL must be completely **public**; not protected by any password, VPN, or IP filtering. If you are using any security plugins on your website site, you might also need to ensure automated fetchers aren't getting blocked. To use Product Recommendations, you also need to be a subscriber of the **Lyro AI Agent **package in Tidio (or the custom **Plus** package, of course). The Product Recommendations tool is also available during the initial free **trial**. When you pick a product source, Tidio may also offer you a free 7-day trial of a paid Lyro plan - see [The 7-day trial of a paid Lyro plan]() for the details. 💡 **Please note**: Lyro can detect a visitor's** current URL **automatically, which allows you to use this information in product-related responses. This is especially valuable if Lyro is asked about a product that the visitor is currently viewing on your website. Lyro will be aware of the product being browsed and won't need to ask the visitor about the details first, nor use any previously-recorded data. ## Product Recommendations in practice Once you synchronise Lyro with your product database (we cover this [later in the article]()), your AI agent will be able to guide your customers to the right products. Lyro will be proactive, asking questions that help find what the customer is looking for, and offering options and advice wherever appropriate. ![Lyro responds to a request for a small black jacket with several options available in size S.]() Any recommendation Lyro has will be presented in the form of **cards**, which can be **scrolled** horizontally inside the Tidio widget. The cards include pictures, product names, and prices. Each card can be clicked to visit the product page directly as well, in addition to the **View details **link. ![The chat widget shows horizontally scrollable jacket cards with photos, prices, and "View details" links beneath Lyro's recommendation.]() This helps your customers find products and make decisions quickly, without having to browse your store manually in search of the perfect item. If you're using **Shopify** or **WooCommerce**, please note that the **View details** link is replaced by the direct **Add to cart** button by default - and there is the additional setting of using either option, depending on your preference. With a product feed, your cards always use **View details**. In the **Sales strategy** section of the **Products** page, **Default product card action** is switched on and can't be changed, and so are **Guided product discovery** (Lyro suggests related items that go well with the product a shopper is viewing or asking about) and **Stock awareness** (Lyro tells customers when items are out of stock or back in stock): ![The Sales strategy section for a product feed source: Default product card action with its switch on and greyed out and the "White t-shirt" card preview with a View details button, then the Guided product discovery and Stock awareness rows with their switches on and greyed out, and the tooltip "This feature is part of product recommendations and is enabled by default." over one of the switches]() ## Conversation types handled by Product Recommendations Using Product Recommendations, Lyro can help your visitors in the following ways: - **Specific product search** - find a specific product - **Broad product recommendation** - help choose products - **Product variant recommendation **- find products with variant limitation - **Complementary product recommendation** - find products that work well together (if mentioned in product description) - **Alternative product recommendation** - find products with similar properties - **Product comparison** - compare two (or more) products - **Price range recommendation **- find products based on price point - **Seasonal product recommendation** - find new products or products in collections ## Setting up Product Recommendations To begin your setup, navigate to the **Lyro AI Agent** section in your Tidio panel, and open the **Products** tab: ![The Lyro AI Agent sidebar has "Knowledge" expanded and "Products" selected.]() Inside, use the **Sync products** button to see the available options: ![The product recommendations introduction shows sample bag cards and a "Sync products" button beneath "Turn every product question into a sales opportunity".]() Inside, you will see the available options: **WooCommerce product sync** (which is described separately [in this guide]()), **Shopify product sync** (described [in this guide]()), and **Add products via API** (described [in this guide]()). The option we're covering here is **Product feed upload**: ![The "Add your product listing" dialog offers WooCommerce, Shopify, API, and "Product feed upload", with the last option marked "Coming soon".]() Once you click on that option, a popup will appear, prompting you for the **file address**: ![The "Provide a link to your file" dialog has a "File URL" field and requires an XML file that follows Google Merchant Center requirements.]() In the **Provide a link to your file** window, paste the link into the **File URL** field, and hit **Import**. As the window says, **Your file must follow Google Merchant Center requirements and be in .xml format.** Please note: you must provide the** direct link to the file** itself, and make sure that the URL is **publicly accessible**. The link must start with **https**. If something is wrong with the file, the window tells you what to fix, for example: - **This link is not available. Check if the link is public and correct.** - **The provided file is not valid XML. Please provide a valid XML feed.** - **Some required fields are missing. Add all required Google Merchant fields.** - **Currency could not be detected in the feed. Please ensure your products include valid currency information.** 💡 **Please note:** your project uses one product source at a time. If you've already connected another source (like Shopify or WooCommerce), you'll see **Another product source is already connected. Remove it before adding a product feed.** - [delete that source]() first. You can also add new or previously deleted sources up to two times within 24 hours; after that, the tiles are greyed out with the message **You’ve reached your 2-upload limit for the last 24 hours. Please try again later**. Once the upload finishes, your **product database** will become visible on the **Products** page, in the **Product feed** card: the **Source** (your file's link), the number of **Products synced**, the date it was **Last updated**, and the **Used by** switches that decide whether the database is used by Lyro and/or Copilot. From now on, Lyro (and Copilot) will be able to connect with your product database and refer to your products during conversations. ![The Product feed summary shows 534 synced products, a source URL, a last-updated time, and enabled Lyro and Copilot toggles.]() You can **test** Lyro's capabilities regarding Product Recommendations by using the **Test product answers** button in the upper-right of the **Products** section, after you've connected your database. This lets you try the feature without actually enabling it for Lyro, allowing you to make sure everything is working as expected before going live. ## Updating your product feed Good news: once connected, your listing automatically updates twice a day, so simply keep your file up to date. On the card, **Last updated** shows when the last update happened - hover over the icon next to it to see when the next one is due (**Next automatic update**): ![The Product feed card: Source with the feed's https link, Products synced: 350 products, Last updated with a date and time and the auto-sync icon next to it, with the tooltip "Next automatic update: …" showing, and Used by with the Lyro and Copilot switches on]() If an update fails, you'll see a message at the top of the page: **We couldn't complete the last sync.** It tells you when the next sync is scheduled and links to **Review product upload requirements**, so you can check that your file is valid. If no products could be synced at all, the message asks you to delete the source and try again. Some products in your file may also fail to sync. In that case, click on **Review products** (next to **Products synced** on the card) to open the **Resolve product issues** window, with the **Name**, **Product ID**, **Sync date** and **Error description** of each product. Fix them in your file before the next automatic update. ## Pausing Product Recommendations You can **temporarily disable** Product Recommendations anytime, from within the **Products** tab inside your **Lyro AI Agent** section. Notice the **Used by** options at the bottom, where you can disable (or enable) the **Lyro** and **Copilot** switches: ![The "Used by" section has both Lyro and Copilot toggles switched on.]() This allows you to keep Lyro (and/or Copilot) from using your Product Recommendations database. You can switch any of these options back on again whenever you like. ## Deleting your product source Want to use a different file, or switch to another product source? Click on **Delete source** at the bottom of the card, and confirm with **Delete**: ![The "Delete source" window over the Products page, with the text "This action is permanent and the source will no longer be used by Lyro. You can add new or previously deleted sources up to two times within 24 hours, though the import process may take several hours." and the Cancel and Delete buttons]() Then, add your new source with the **Sync products** button. Please keep in mind that deleting is permanent, you can add new or previously deleted sources **up to two times within 24 hours**, and the import may take several hours. ## Product Recommendations limitations #### Lyro AI Agent subscription Using Product Recommendations is only possible if your project is **subscribed** to the **Lyro AI Agent **package. #### Visitor currencies Only **one currency** is supported per product feed upload, and it is detected during your** first import **only. If the currency in your target file is changed, the product feed would need to be uploaded again. ## Further reading - [Data sources - Lyro's knowledge base]() - [The 7-day trial of a paid Lyro plan]() - [Product Recommendations (for Shopify)]() - [Product Recommendations (for WooCommerce)]()