# Offline email notifications Section: Notifications Description: Get chat messages by email when your whole team is offline, at your login address or at extra addresses that the whole project shares. Verified against Tidio panel 12.304.0 Last updated: 2026-11-05 Source: https://help.tidio.com/articles/offline-email-notifications/ In this article, we'll explore how offline email notifications can enhance your communication. The offline email notification option allows you to receive your website visitors' inquiries directly to your email. **In this article, you'll learn:** - [How offline email notifications work]() - [How to enable offline email notifications]() ## Offline email notifications [Video]() Silent walkthrough. Find the offline email notification settings and add addresses to forward them to. When you're **online** 🟢, Tidio can send you push notifications to keep you informed about new chats, messages, and visitors. However, when your **whole team is offline** ⚪️, you can stay updated by receiving email notifications for all missed conversations. The **Offline Email Notification** includes visitors' data and the content of the chat message. This allows you to stay up-to-date and promptly respond to their inquiries. You can reply to their messages by simply responding to the offline email notification straight from your mailbox. You can also log in to your Tidio chat panel and answer the messages through [Tidio's inbox](). ![A Tidio offline email notification containing a customer message, an "Open this conversation in Tidio" button, and instructions to reply by email.]() ## Enable offline email notifications If you would like to receive email notifications for messages that come in while all your agents are logged out or set to **Offline**, you can configure that under the **Settings \> Notifications** section (you'll find **Notifications** under the **Personal** heading of the Settings menu). There is a 5-minute delay time which is counted from the last message received. This is made to avoid sending you all the messages in separate emails. Instead, the system will collect all those chat messages that have been written on the chat and send them to you in just one email 🙂 ![The Settings menu with Notifications selected under Personal]() #### Notifications sent to your Tidio login address To set up the **offline email notifications** - make sure the box under the **Email** column is checked for **New message**, and hit **Save** at the bottom of the page. The **New chat request** box follows **New message** automatically (you can't change it on its own) to ensure you will receive both - the new chat request messages and messages from the conversations you're already assigned to. As the tooltip next to the **Email** column says: "You will receive email notifications only when your whole team is offline." So as long as at least one of your agents is online, no email notification goes out: ![Settings \> Notifications ("Notifications for" and the agent's name) with the tooltip of the Email column header open: "You will receive email notifications only when your whole team is offline.", and the Email checkboxes below it (New message checked, New chat request checked and greyed out, Incoming visitor "Not available", New ticket and ticket messages, New mention)]() The **Email** column also lets you get emails about **New ticket and ticket messages** and **New mention**. Email notifications aren't available for **Incoming visitor**. ![The notification settings with the "Email" column outlined, showing enabled message alerts and unchecked ticket and mention alerts.]() When the box is checked, the notifications are sent to the email address you're using to log into Tidio. The same applies to other agents; if they enable this in their Notifications settings, they will start receiving offline email notifications at their Tidio login addresses. #### Notifications sent to other addresses Perhaps you would like to add an additional email address to receive the notifications there, and not under your Tidio login address? In that case, you can use the **Forward email notifications** option that is below the main Notifications setting, and add a different email (or emails) manually. ![The Forward email notifications section: its description, the Enable switch on, two addresses in the Send to fields (each with its remove button), the Add a new email link below them, and the Save button]() Switch on **Enable**, type the address in the **Send to** field, and use **Add a new email** for more addresses. As the section says, you will be notified every time someone sends a chat message when all agents are offline. Don't forget to hit **Save** - and with the switch on, add at least one address, or your changes won't be saved. 💡 **Please note:** the **Email** checkboxes are your own setting, but the **Forward email notifications** list is one list for the whole project. Every agent sees the same addresses in their Notifications settings, so if any agent changes the list, it changes for everyone. If you wish to receive email notifications only at this additional address (or addresses), you can safely un-check the checkboxes under Email from before. That way, the offline email notifications will no longer be sent to your Tidio login address and only to the additional address(es) you've added under **Forward email notifications**. #### An example In the example below, a visitor sent a message while the chat was offline; five minutes later, an email notification was sent successfully. This is thanks to the chat remaining offline and no agents picking up the incoming message during the initial 5-minute period. 💡 Please note that if you switch your status to online before the 5-minute mark or if an agent is assigned to the conversation at the time, the email notification won't be sent. The 5-minute delay has been added to ensure each message is included in the notification you receive. It's very common for visitors to send their inquiries in multiple chat messages instead of a single message. With this delay, you'll have a complete picture of the customer's issue, and you'll be able to react more efficiently. ## Further reading - [Tidio notifications]() - [Allow notifications in your browser]() - [Live chat conversations]()