# My Notifications are delayed

Section: Notifications

Description: Use Tidio notification troubleshooting to check battery settings when notifications arrive late.

Verified against Tidio panel 12.331.0

Last updated: 2026-11-10

Source: https://help.tidio.com/articles/notifications-delayed/

If your notifications are delayed, we troubleshoot them in this article.

 



 

**In this article, you'll learn:**

 

- [How to identify possible notification delays](<https://help.tidio.com/articles/notifications-delayed/#why-are-the-notifications-delayed->)
- [How to troubleshoot delayed notifications](<https://help.tidio.com/articles/notifications-delayed/#what-to-do->)

 



 

## Why are the notifications delayed

 



 

Android battery restrictions can delay app notifications.

 



 

Battery-saving settings can restrict background activity. For example, Google notes that Adaptive Battery may delay notifications. This is one possible cause, not the only reason a notification can arrive late.

 



 

## What to do

 

Start in the Tidio mobile app. Open **Settings \> Notifications \> Notification Troubleshooting**. If the check reports battery optimization, tap **Open Battery Settings**, then **Go to battery settings**. Follow the prompt to set Tidio to **Don't optimize**.

 

After changing the setting, return to troubleshooting and tap **Run again**. You can also tap **Send a Test Message** to test your settings.

 



 

Check whether any battery-saving or security apps are restricting Tidio in the background. Changing battery optimization for Tidio can increase battery use.

 



 



 

## Further reading

 

- [Troubleshooting Mobile Notifications](<https://help.tidio.com/articles/troubleshooting-mobile-notifications/>)
- [Android notifications](<https://help.tidio.com/articles/android-notifications/>)