# My Flows section Section: Flows Description: Find, filter and sort your flows in My Flows, manage them from the three-dots menu, open their statistics, and clone, export or import them. Verified against Tidio panel 12.304.0 Last updated: 2026-11-06 Source: https://help.tidio.com/articles/my-flows-section/ Inside Tidio's **My Flows** section, you can manage your existing flows and their detailed setups. **In this article, you'll learn:** - [How to find and sort flows]() - [How to manage your flows]() - [How to track flow statistics]() - [How to clone existing flows ]() - [How to export and import flows]() [Video]() Silent walkthrough. Open My Flows, check the Performance tiles, filter active flows, open a flow's statistics, turn on Works even when agents are offline, clone the flow and open the Import a Flow window. ## Accessing My Flows To access the **My Flows** list, navigate to the **Flows** section in your Tidio panel. Once you've added at least one flow, you will find them listed in **My Flows**. Depending on the flow's purpose, they are categorized into groups: **Sales **Flows, **Leads** Flows, **Support** Flows, and **Other**. ![The "My Flows" page lists four flows with execution and engagement metrics, active toggles, filters, and creation buttons.]() Above the list, the **Performance** tiles sum up how all your flows did in the last 30 days: **Executed**, **Engagement** and **Leads acquired** (Shopify stores also see **Coupons used/sent** and **Sales assisted**). In the list itself, the **Executed** and **Engagement** columns cover the last 30 days, too. You can read more about these numbers in [Flow Metrics](). ![The top of My Flows: the Import, Create from scratch and Add from template buttons on the right of the title, the Performance tiles (Executed, Engagement, Leads acquired) below, and the filters and the start of the list with the Name, Executed, Engagement and Active columns]() To add a new flow, use the buttons at the top: **Create from scratch**, **Add from template** or **Import** (see [below]()). At the top of the **My Flows** section you can see several **filtering and sorting options**, as well as a **search** tool. You can use these options to narrow down the flows you're currently looking at, and browse your flows by job (purpose), status, triggers, and other details. #### Filtering by job You can view only the flows that belong to the **categories** you select, e.g. Leads or Sales flows: ![The job filter has "Leads Flows" selected, and the list reports that there are no matching results.]() #### Filtering by status You can view flows that are **active**, **inactive**, or just **drafts**: ![The "Any status" filter offers checkboxes for "Active", "Inactive", and "Draft".]() #### Filtering by triggers You can view only the flows that include specific **triggers**: ![The trigger filter has "Operator starts the Flow" and "New event" checked, while "First visit on site" is unchecked.]() #### Sorting The last option allows you to sort your flows in a particular order, e.g. by **date** of creation, **name**, **status**, or **execution** amount: ![The flow sorting menu offers newest or oldest first, ascending or descending names, active or inactive first, and most or least executed.]() ## Managing Flows To make adjustments to a flow, click the three dots button on the right of the flow. This will reveal a menu of options: **Edit** (or **Edit draft**, if you have unpublished changes), **Test it out**, **View statistics**, the **Active** switch, three switches that decide when the flow works, **Clone**, **Export** and **Delete**. By utilizing these options, you have full control over your flow's behavior and can fine-tune its performance. ![The three-dots menu of an active flow in My Flows, open, showing Edit, Test it out, View statistics, Active (on), Works even when agents are offline, Works when an agent is handling the conversation, Works even when another Flow is running, Clone, Export and Delete]() Temporarily disabling a flow is as simple as toggling the **Active** switch to the off position - you'll find it on the flow's row, too. In the same menu, you can also decide whether the flow should work when your agents are offline (**Works even when agents are offline**), while an agent is handling the conversation (**Works when an agent is handling the conversation**), or while another flow is running (**Works even when another Flow is running**). Some of these switches are locked for certain triggers - hover over a greyed-out switch to see why. This flexibility ensures that your flow is active at the right times and enhances its efficiency. ![The flow menu highlights "Works when an agent is handling the conversation", with its toggle switched off.]() ## Tracking Flow Usage Statistics Next to the **Active** switch, you will find the chart icon - **View statistics**. You can also click on the flow's name, or choose **View statistics** in the three-dots menu. This will open a window displaying detailed statistics about your flow's usage, for the last 30 days by default. This information provides valuable insights into the effectiveness and performance of your flow, allowing you to make informed decisions and optimize its performance further. ![A flow's row in My Flows with the cursor on the chart icon next to the Active switch and its View statistics tooltip showing]() 💡 **Please note:** statistics aren't available for drafts - the **View statistics** icon is greyed out until you activate the flow. To learn what each number means, see [Flow Metrics](), [Flow Performance Analytics]() and [The Handoff Metric](). ## Cloning your flows If you need to create a copy of an existing flow, navigate to the **My Flows** section, locate the flow you wish to clone, click on the three dots menu on the right, and select the **Clone** option. This cloning capability enables you to quickly replicate successful flow configurations and streamline your flow creation process. ![The flow's three-dot menu highlights "Clone" above "Export" and "Delete".]() Now, the copy will appear on the list as inactive, named **Clone - ** followed by the original flow's name. Simply edit it, rename it if you like, and activate it when it's ready. ![My Flows right after cloning a flow named "Welcome message": the new row "Clone - Welcome message" with its Active switch off, above or next to the original]() ## Exporting and importing flows Want to reuse a flow in another Tidio project? Click on the three dots menu on the right of the flow and choose **Export**. Tidio will download the flow as a JSON file. To add it to another project, go to **My Flows** in that project, hit the **Import** button at the top, and upload the file. The flow will be added as a draft, so you can open it, complete the setup and activate it. You'll find the details in [Transfer flows between projects](). ![The Import a Flow window opened from the Import button in My Flows, with the area to upload a JSON file]() ## Further reading - [The Flows section]() - [Flow Metrics]() - [Flow Performance Analytics]() - [Transfer flows between projects]()