# Manage multiple projects Section: Manage Your Project Description: Create, switch between, rename and delete your Tidio projects - and see all of them at once with Multiproject on the Plus plan. Verified against Tidio panel 12.304.0 Last updated: 2026-11-09 Source: https://help.tidio.com/articles/manage-multiple-projects/ Tidio allows you to create multiple projects under the same account (email address used to log in), making it easier to manage chats for numerous websites. **In this article, you'll learn:** - [How to add a new project]() - [How to switch between projects]() - [How to manage all your projects at once with Multiproject]() - [How to delete a project]() - [How to edit the project's name]() [Video]() Silent walkthrough. Create a new project from the avatar menu, answer the setup questions, check the URL field and the Delete project section in Settings \> Preferences, and switch back to the original project. 💡 **Please note:** if you're on the **Plus** plan, we've got a special tool for managing your multiple projects\! [Multiproject]() lets you easily manage all your projects in a single Tidio panel, with notifications from all of them. ## Add a new project Each project in Tidio has an independent configuration, settings, and widget, but you can use the same email address to log in and quickly switch between the projects. Adding a new project is simple: click on your avatar in the bottom-left and, under **Project**, open the list by pointing to your current project's URL. Hit **Create a new project** at the bottom of the list: ![The avatar menu open in the bottom-left of the panel, with the Project section's submenu expanded: a list of two or three project URLs (the current one selected) and Create a new project with a + icon at the bottom of the list]() In the **New Project** window, type in **Your website URL** (e.g. mywebsite.com) and click on **Add project**. You'll be taken straight to your new project: ![The New Project window with "Your website URL" filled in as "mynewstore.com" and the Add project button]() 💡 **Please note:** paid subscriptions are per project, and notifications work only on the current project you're logged into (unless you use [Multiproject]()). ### Configure a new project After adding a project, you'll see a tour that allows you to set up a project. You will be asked for your name, role, industry, etc. This step helps you personalize the widget, the same as you did when installing Tidio for the first time. ![The first onboarding step asks for a name, job role, and preferred channels for interacting with customers.]() After the configuration, you'll need to install the widget on your website. ### Install the project on your website You can install your project by heading to the **Settings \> Live Chat \> Installation **section. ![The Installation page shows Manual install selected, a code snippet with copy and email buttons, and a "widget activated" confirmation.]() Click on the platform name to see the instructions for installation. If you don't see your platform listed - choose the JavaScript code instruction. ## Switching between projects Once you're done configuring and installing your project, you will get access to your new Tidio Dashboard. From there, you can manage the [Conversations](), [Appearance](), and all the other [settings]() for that particular project (same as you did for your original project). Click on your avatar in the bottom-left, and under **Project**, open the projects list to **choose the project you'd like to log into**. Projects are listed by their URL: ![The avatar menu with the Project submenu open, the pointer on another project's URL in the list; one project in the list has a small key icon on the right]() The page will refresh, and you'll be transferred to the chosen project. A project with a small key icon next to it uses a different way of signing in (for example, Single Sign-On). When you choose it, you'll see **Sign in to continue** - click on **Continue to Login** to sign in to that project: ![The Sign in to continue window with a key icon, the text "shop.example.com uses different authentication. You'll be redirected to the login page to sign in." and the Cancel and Continue to Login buttons]() You can read more in our article on how to [switch between projects](), also in the mobile app. ## Multiproject - all your projects in one panel **Multiproject** lets you easily manage all your projects in a single Tidio panel. Instead of opening the avatar menu every time, you'll see a bar on the far left of the panel with all your projects (up to 100), each shown with its logo or the first letter of its name: ![The panel with the Multiproject bar on the far left: the current project highlighted at the top, three other projects below it as squares with a logo or a letter, one of them with an unread counter "3"; the tooltip "Your active project - My Store" shown on the highlighted project]() - Hover over a project to see its name. Your current project is highlighted at the top (**Your active project**). - The counter on a project shows what needs your attention there: unread conversations, plus your open tickets and unassigned tickets. - You'll get new message notifications from all your projects, not just the one you're in. Click on a notification to jump straight to that conversation. - Click on a project to open its Inbox. 💡 **Please note:** Multiproject is available on the **Plus** plan (see [Which upgrades do I need?]()). If you're on Plus and don't see the projects bar yet, get in touch with our Support team. ## Deleting projects To entirely delete your Tidio project, you need to be a project owner of the account and make sure you're logged in to the project you wish to delete. To delete the project, head over to the **Settings \> Preferences** section: ![The Settings sidebar has "Preferences" selected under "PROJECT".]() At the bottom, in the **Delete project** section, you'll see the red **Delete project** button: ![The "Delete project" section contains a red "Delete project" button.]() Click on it, and confirm with **Delete** in the window that opens. This will delete the whole project from our database - this action cannot be undone. If you have other projects, you'll be taken to one of them. 💡 **Please note:** you can't delete a project with an active subscription - you'll see **Sorry, you can't remove a chat project with an active subscription.** [Cancel your subscription]() first. On the **Plus** plan and custom plans, the **Delete project** section isn't shown in **Preferences**. ## Editing the project's name To edit a project name, log in to the correct project and head over to **Settings \> Preferences **section. You can edit the project name in the** URL:** field, under **General**. ![The Preferences page shows editable URL and Region fields under General.]() The URL will be visible for your customers in the footer of the emails sent from Tidio. It's also the name you'll see in the projects list. ## Further reading - [Switch Between Projects]() - [The Settings section]() - [Manage your subscription]() - [Which upgrades do I need?]()