# The 7-day trial of a paid Lyro plan Section: Billing & Subscription Description: Start a free 7-day trial of Lyro premium when you connect your products, confirm it with your card or through Shopify, and see what happens when it ends. Verified against Tidio panel 12.304.0 Last updated: 2026-11-09 Source: https://help.tidio.com/articles/lyro-plan-trial/ Would you like to see Lyro (the AI agent) recommend your products before you pay for it? When you connect your product catalog to Lyro, Tidio may offer you a free **7-day trial** of a paid Lyro plan - in the panel, it's called **Lyro premium**. During the trial, Lyro gets full access to its premium features, including product recommendations that stay in sync with your catalog. Your paid plan begins automatically after the trial, and you won't be charged until the trial ends. **In this article, you'll learn:** - [How to start the trial]() - [How to confirm it with your card or through Shopify]() - [What happens during and after the trial]() [Video]() Silent walkthrough. Start the Lyro premium trial on a Shopify-billed store: open Knowledge \> Products, click Sync products and Shopify product sync, pick a conversation level in Get 7 days of Lyro premium for free and open the Get your free trial window. 💡 **Please note:** this trial isn't offered to every account, and it's separate from the [7-day full-featured trial]() every new project starts with. If you don't see the window described below, choosing a product source simply takes you to connecting your products, or to the upgrade options if your plan doesn't include product recommendations. ## Starting the trial Head over to the **Lyro AI Agent** section of your Tidio panel, and open **Knowledge \> Products**. If you haven't added any products yet, you'll see the **Turn every product question into a sales opportunity** screen. Simply click on **Sync products**: ![Lyro AI Agent \> Knowledge \> Products with no products yet: the heading "Turn every product question into a sales opportunity", the description "Provide your product listing so Lyro can answer product-related questions." and the Sync products button highlighted]() In the **Add your product listing** window, pick the way you'd like to add your products: **Shopify product sync**, **WooCommerce product sync**, **Add products via API** or **Product feed upload**: ![The "Add your product listing" window with the four tiles: WooCommerce product sync, Shopify product sync, Add products via API and Product feed upload, with the mouse over Shopify product sync]() If the trial is available for your account, clicking any of these opens the **Get 7 days of Lyro premium for free** window. Under **What's included**, you'll find **Unlimited product recommendations** and **Auto-sync with your product catalog**. Choose how many AI conversations a month you need under **AI conversations / month**, and hit **Get your free trial**. Right below the button, you'll see the date until which you won't be charged: ![The "Get 7 days of Lyro premium for free" window: the description, What's included with Unlimited product recommendations and Auto-sync with your product catalog, the AI conversations / month dropdown open with a few levels listed, the Get your free trial button and the line "You won't be charged until … Cancel anytime" below it]() ## Confirming your trial What comes next depends on how you pay for Tidio. ### Paying by card The **Pay with card** window opens. Fill out your card details - on the right, a short timeline shows how the trial works: - **Today: Your 7-day free trial begins** - you get full access to Lyro premium; - **Access all features** - discover smart product recommendations; - **Day 7: Subscription starts** - **Your paid plan begins automatically after the trial**. Under the form, you'll see the price of your plan starting on the day the trial ends, and the amount **Due today**, which is zero. If everything looks good, hit **Get your free trial**: ![The "Pay with card" window in trial mode: the card form on the left with the "Starting …" price line, "Due today" and the Get your free trial button below it, and the timeline on the right (Today: Your 7-day free trial begins, Access all features, Day 7: Subscription starts)]() Once the payment method is confirmed, you'll see **Congrats\! Your subscription is active**. Click **Ok, got it\!**, and the panel will refresh. ### Paying through Shopify If you pay for Tidio through Shopify, you'll see the **Get your free trial** window instead. It shows your **Lyro premium plan** with nothing **due today**, the number of AI conversations you've chosen, and the same timeline. As the window says: **Confirm your plan, then finish checkout securely in your Shopify admin panel.** ![The "Get your free trial" window for a Shopify-billed account: the Lyro premium plan card with "due today" and the AI conversations number, the "Starting …" and "Due today" lines, the Get your free trial button with "You won't be charged until …" below, and the timeline on the right]() Hit **Get your free trial**, and finish the checkout in Shopify. When you're done, you'll see **Congrats\! Your subscription is active** and come back to **Knowledge \> Products**, with the **Add your product listing** window open, so you can connect your products right away. ## During and after the trial While the trial runs, the number of **days left in your trial** is shown in the top bar of the Tidio panel: ![The top-right of the Tidio panel during the Lyro trial: the round counter showing 6 and "days left in your trial" next to the Usage and plan and Upgrade buttons]() Now you can connect your products as usual - for example, with the [Shopify product sync]() or a [product feed upload](). When the 7 days are up, your paid Lyro plan begins automatically. If you decide it's not for you, you can cancel it in **Settings \> Project \> Billing** - see [Manage your subscription]() for the steps. ## Further reading - [The Tidio trial version]() - [Which upgrades do I need?]() - [Data sources - Lyro's knowledge base]() - [Manage your subscription]()