# Lyro Multilanguage support Section: Lyro - AI Agent Description: Lyro answers in 51 languages: set its default language, limit the languages it uses, and give it different knowledge for each language with Audiences. Verified against Tidio panel 12.304.0 Last updated: 2026-11-07 Source: https://help.tidio.com/articles/lyro-multilanguage-support/ Lyro's ability to understand and communicate in multiple languages turns global traffic into opportunity. Your AI agent answers in the same languages your customers use - so nothing gets lost in translation. Product names, details, and tone stay true to your brand. The result? Fewer drop-offs, quicker resolutions, and happier customers in every market you serve. **In this article, you will learn:** - [The benefits of Lyro's multilanguage capabilities]() - [How Lyro's multilanguage system works]() - [How to set Lyro's default language]() - [How to add or exclude specific languages]() - [How to give Lyro different knowledge for each language]() [Video]() Silent walkthrough. Change Lyro's default language to German, switch to specific languages and add and remove French, then create a German visitors audience based on browser language. ## The benefits With Lyro, customers feel understood, while your team spends less time clarifying, and more presale questions turn into sales. Go global with confidence, as Lyro makes sure your customer service speaks every language of your business. #### Protect brand trust in every language Have Lyro answer natively in your customer’s language, preserving product names, details, links, and tone. Let your AI agent handle global chat spikes without needing to grow your team or missing SLAs. #### Make conversations clear and reliable Use Lyro’s stable language handling to prevent mid-chat switches and awkward translations, so that more customers get proper help. #### Grow globally without extra overhead Choose your supported languages in Lyro and apply them across channels to serve more regions with confidence. You can expand to new markets and prevent checkout abandonment. ## How does Lyro handle multiple languages? Lyro's multilanguage system is **independent** from your general Tidio widget settings (which you can learn about [in this dedicated guide]()). That means your widget translations do not impact how Lyro chooses its language. It is also worth mentioning that Lyro works **natively** in the customer’s language instead of translating messages to English (internally) first. This results in more natural, accurate, and consistent communication. Lyro's multilanguage system works on all Tidio projects where Lyro is enabled. There are currently **fifty-one** (51) supported languages, English included: Arabic (Modern) Bengali Bosnian Brazilian Portuguese Bulgarian Catalan Chinese (Simplified) Chinese (Traditional) Croatian Czech Danish Dutch English Estonian Finnish French German | Greek Hebrew Hindi Hungarian Icelandic Indonesian Italian Japanese Kazakh Korean Latvian Lithuanian Luxembourgish Malay Mongolian Norwegian Norwegian (Bokmål) | Persian Polish Portuguese Romanian Russian Serbian Slovenian Spanish Spanish (Latin America) Swahili Swedish Tagalog Thai Turkish Ukrainian Urdu Vietnamese Lyro **automatically detects** the customer’s language during a conversation, and replies in the same language - as long as it’s allowed in your project's Lyro configuration. We cover this later in the article. 💡 **Please note:** as the **Languages** section in Lyro's settings says, some languages are still in testing. If a language can’t be detected, Lyro will fall back to the default one. **Data sources** (like FAQs, uploaded website content, or knowledge base articles) are processed directly in their original language as well, and do not require any translation to English first. This improves accuracy and preserves names, tones, and links. Also, if you are using [Lyro **Guidance**](), note that you can tell Lyro to differentiate between **variations** in a given language. For example, Lyro can be instructed to use informal German, as opposed to formal German. ## Setting Lyro's default language The list of languages that Lyro can use (and the current default language) is visible in the **Configure \> General **tab of your **Lyro AI Agent** section: ![The Lyro AI Agent sidebar has Configure selected, with the General tab open beside Audiences and Copilot.]() In there, scroll down to the **Languages** subsection, and you will see the option to select your AI agent's **default language**: ![The Languages settings show English as the default and "All" selected for supported languages.]() Select the default language you prefer from the list of available options. Please note: this does **not** mean Lyro will only communicate in that language; the default language simply acts as a **fallback** when another language isn't supported or allowed. ![The Default language dropdown is open, showing English, Spanish, German, Portuguese, and French, with German highlighted.]() ## Adding and excluding languages You will also find the **Supported languages** option underneath the **Default language** setting. You can decide to select the **All** option, which allows Lyro to use all of its supported languages whenever needed (hover over the question mark icon next to **All** to see the full list). However, you can select the **Specific languages** option instead - this allows you to **limit** the languages Lyro is supposed to use during communication with your customers. ![The Languages settings have "Specific languages" selected and English included in the language list.]() If you select the **Specific languages** option, you will be able to list the particular language you are interested in. Naturally, the default language (selected earlier) will already be listed - and it stays on the list as long as it's your default. To remove any other language, click on the x icon next to it: ![The supported-languages selector contains English, German, and French, with remove icons for the latter two and a dropdown of additional languages.]() This way, you can decide about the languages you wish to support for your business. For example, you might only want to serve customers from specific regions of the world; or perhaps your live agents can only speak some of Lyro's supported languages - limiting Lyro's language list may be beneficial for your team. If a customer writes in a language that is not supported for the project, Lyro will clearly say it doesn’t support that language, and will use the default. Note that Lyro can still **understand** the customer's language (if it's supported in general), but will not communicate in that language if it's not added by you manually to the **Specific languages** list. ## Giving Lyro different knowledge for each language Selling in several markets? You can make sure Lyro uses the right knowledge for each language - for example, your German shipping policy for visitors who browse in German. That's what **Audiences** are for. Head over to **Configure \> Audiences**, click on **Add audience**, and give the audience a name. Then, add a condition with the **Browser language** filter, and choose the language (or languages) it should match: ![The Add audience window in Lyro AI Agent \> Configure \> Audiences: the Audience name field filled in with "German visitors", Channels left as All channels, and one condition: Browser language - Is - German; the warning "Browser language works only with Live chat" and the Cancel and Save buttons]() Once you **Save** it, you can assign the audience to your data sources, so Lyro uses them only for visitors who match it. For everything about Audiences, please see Lyro - the conversational AI agent. 💡 **Please note:** Audiences for data sources are available on the **Plus** plan. The **Browser language** condition works only with **Live chat**. ## Further reading - Lyro - the conversational AI agent - [Data sources - Lyro's knowledge base]() - [Lyro Guidance]() - [Change and add Languages in your Chat Widget]()