# Log in to an existing Account - WordPress

Section: Get Started

Description: Connect your existing Tidio project to the WordPress plugin.

Verified against Tidio panel 12.331.0

Last updated: 2026-11-10

Source: https://help.tidio.com/articles/log-in-existing-account-wordpress/

If you are a WordPress user and already have a Tidio account, this article provides a step-by-step guide on how to log in to your WordPress Tidio plugin using your existing account.



**In this article, you'll learn:**



- [How to log in to an existing account](<https://help.tidio.com/articles/log-in-existing-account-wordpress/#log-in-to-an-existing-account>)

 

💡

 

These steps apply to the WordPress Tidio plugin, including WordPress sites using WooCommerce.

 

## Log in to an existing account

 

If you have an existing Tidio account and wish to log in to your WordPress Tidio plugin without creating a completely new Tidio account, you may need to clean the Tidio plugin's cache.

 

To clean the Tidio plugin's cache, please close all the Tidio pages in your browser, then - go to your WordPress admin panel, open the **Plugins** section, and click on **Clear account data** under the Tidio plugin.

 

![The WordPress plugin list with Clear Account Data highlighted under Tidio Chat.](<https://help.tidio.com/article-media/log-in-existing-account-wordpress/legacy-5390886288924.webp>)

 

Later, locate **Tidio Chat** on the menu on your left hand-site and click it. Now, please click Log in.

 

![The Tidio login form inside WordPress.](<https://help.tidio.com/article-media/log-in-existing-account-wordpress/legacy-5390886365212.webp>)

 

After providing your Tidio account information, you will see **Choose a project**. Select your project under **Available projects**, then click **Integrate selected project**:

 

![The Choose a project screen with a demo WordPress project selected and Integrate selected project enabled.](<https://help.tidio.com/article-media/log-in-existing-account-wordpress/legacy-5390886292252.webp>)

 

To create a new project in your existing account instead, click **Create one**. If no project is available to connect, Tidio offers **Create a new project**. Projects connected to a different platform may be unavailable. WordPress and WooCommerce projects can be used with either of these two platforms:

 

![The Choose a project screen with Select project expanded, Available projects visible and the Create one link below.](<https://help.tidio.com/article-media/log-in-existing-account-wordpress/legacy-5390886447644.webp>)

 

Thanks to some additional information submitted in the registration tour - we'll adapt the Tidio to your need to improve your experience and help achieve better results.

 

From now on - the Tidio widget will be visible on your WordPress website

 

![The Tidio setup completion screen inside WordPress.](<https://help.tidio.com/article-media/log-in-existing-account-wordpress/legacy-5390886361628.webp>)



## Further reading



- [Install Tidio on WordPress](<https://help.tidio.com/articles/install-wordpress/>)