# Live Video Calls Section: Tidio Features Description: Start a video or voice call with a website visitor from the conversation header, and what you and your visitor see during the call. Verified against Tidio panel 12.304.0 Last updated: 2026-11-05 Source: https://help.tidio.com/articles/live-video-calls/ You can effortlessly talk with your website visitors in real time through live video calls, making interactions more personal and engaging\! **In this article, you'll learn:** - [How live video calls work]() 💡 **Please note:** at the moment, video calls can only be made over the widget installed on your website; the Chat Page does not support this feature. You won't see the video call button in Messenger, Instagram or WhatsApp conversations either. Video calls use your camera and microphone - there's no screen sharing. ## How do video calls work? [Video]() Silent walkthrough. Start a video call from a live chat, turn the camera and microphone off and on, and end the call. When a visitor is online, you - as the agent - can initiate a video call with them. You can do that when you're in a conversation, from inside the Tidio panel. Currently, only the agent has this ability; visitors can't proactively start the call from their end. To request a video call, simply click on the video camera icon (**Start video call**) in the conversation header at the top, right next to the **Create ticket** icon: ![A live chat conversation in the Inbox with the pointer on the video camera icon in the conversation header at the top-right, next to the Create ticket icon, and the "Start video call" tooltip showing]() Prefer the keyboard? Press **Cmd + K** (**Ctrl + K** on Windows) to open **Search actions**, and choose **Start video call**. This action isn't listed while you're writing an internal note. Once you initiate the call, a pop-out window will appear on your screen, saying **Calling... Waiting for a visitor to answer**. You can move this window around freely within the Tidio panel, but it cannot be dragged outside the panel's page. To make it bigger or smaller, drag its bottom-left corner. ![The video call window over a live chat conversation, showing "Calling... Waiting for a visitor to answer", the camera, microphone and red end-call buttons in the bottom-right and the resize corner in the bottom-left; the conversation header with the video camera icon visible at the top, and the reply box below without a video button]() You have the option to make a regular video call or just a voice call - by **disabling the camera**. You can enable or **disable the microphone** and camera at any given time during the call by clicking on the respective icons in the floating window. To finish the call, click on the red button: ![The call window says "Calling... Waiting for a visitor to answer", with camera and microphone controls outlined next to the red end-call button.]() If the visitor turns off their camera or microphone, the window lets you know - for example, **User has their camera turned off**. When you initiate a call, the visitor will receive a prompt to either accept or decline it. In case they decline it, they will just get redirected back to the conversation, and you'll see **Visitor declined a call**. ![The visitor's chat widget displays an incoming call with green Accept and red Decline buttons.]() If they accept, they'll be able to see and hear you (if you have your camera and microphone enabled, of course). ![The visitor's chat widget shows an agent on video, with camera, microphone, chat, and end-call controls along the bottom.]() Visitors can also choose to mute themselves or disable their cameras if they prefer. In case they'd like to write a message during the call, they can click on the chat icon as well: ![The chat button is circled among the video call controls, beside the disabled camera and microphone icons and the red end-call button.]() If the visitor ends the call, you'll see **Visitor ended a call**. Please note that the call also ends when you open a different conversation in the Inbox - you'll see **Call ended**. ## Further reading - [The Inbox - a powerful interface for managing your conversations]() - Keyboard shortcuts and the Search actions menu - [Internal notes and mentions]()