# Run your Help Center in several languages Section: Help Center Description: Add languages to your Help Center, pick the default one, write each article, category and homepage text per language, and see what your visitors get. Verified against Tidio panel 12.304.0 Last updated: 2026-10-30 Source: https://help.tidio.com/articles/languages/ Do your customers speak more than one language? Your Help Center can too. You can add several languages to each Help Center, write every article and category in each of them, and your visitors will see the Help Center in their own language whenever it's available. One language is always your **default language**: it's the language your content is written in first, and the one shown when a translation is missing. **In this article, you'll learn:** - [How to add languages to your Help Center]() - [How to change the default language]() - [How to remove a language]() - [How to write articles in each language]() - [How to translate your categories]() - [How to translate your Help Center's name, homepage and links]() - [What your customers see]() - [What to read next]() [Video]() Silent walkthrough. Run your Help Center in several languages. 💡 **Please note:** you write each language version yourself - Tidio doesn't translate your articles automatically. To change languages and other Help Center settings, you need the **Help center settings** permission; writing articles needs **Help center content**. ## Adding languages You pick the **Default language** (and any other languages) when you create your Help Center. You can add more at any time. Head over to the **Help Center** section, open your Help Center, and go to the **Setup** tab. You'll find the **Languages** card there, with your **Default language** and your **Available languages**: ![Help Center \> Setup, the Languages card: Default language set to English, and Available languages showing the English, German and French tags, with the "How multi-language works" link below]() Click on the **Available languages** field (it says **Add language**), and pick the language you'd like to add. You can type to search the list: ![The Available languages field of the Languages card with its list open, "Span" typed in, showing Spanish and Spanish (Latin America)]() That's it\! There's no need to save: as the card says, "Language changes apply straight away, so they are not part of Save changes." You can choose from **51 languages**, including regional versions like **Portuguese-Brazilian**, **Spanish (Latin America)**, **Chinese (Simplified)** and **Chinese (Traditional)**, as well as right-to-left languages such as Arabic and Hebrew. A new language starts empty: you'll write its articles, categories and texts as described below. There's one handy exception - categories you picked from the popular categories list get their name in the new language automatically (as long as you haven't renamed them). ## Changing the default language The **Default language** field in the **Languages** card lets you pick any of the languages you've already added. As the card explains: "Content is written in this language first. It's also the fallback shown when a translation is missing." ![The Default language dropdown of the Languages card open, listing English, French and German, with English selected]() To make a new language your default one, add it to **Available languages** first, then select it in the **Default language** field. ## Removing a language To remove a language, click on the small x on its tag in the **Available languages** field. You'll be asked to confirm: ![The "Remove French language?" window, with the text about French content no longer being available in the Help Center, Lyro, or Copilot, and the Remove language button]() Once you click on **Remove language**, the content in that language is no longer available in your Help Center, Lyro, or Copilot. Nothing is deleted, though: your articles and drafts are kept, and they're restored if you add the language again. 💡 **Please note:** your default language can't be removed. To remove it, make another language the default one first. ## Writing articles in each language Each article has a separate version for every language. In the **Content** tab, use the language filter next to the search bar to see your articles in a given language: ![Help Center \> Content, with the language filter next to the Search articles field open, listing English, French and German]() Articles that don't have a version in the selected language yet are still listed, with their default-language title followed by **(not translated)**, and the **Draft** status. This makes it easy to see what's still missing: ![The article list in German: two articles with German titles and the Public status, and one shown as "Shipping times (not translated)" with the Draft status]() To write a language version, open the article, click on **Edit**, and pick the language in the language field in the top-right of the article editor (your default language is marked with the **Default** tag): ![The article editor with the language field in the top-right open, listing English with the Default tag, French and German]() A new language version starts empty, so you can write its title, summary and content. Each language version also has its own **Article visibility**, its own **Lyro AI** switches and audience (see [Use Help Center articles with Lyro and Copilot]()), and is published on its own. When you unpublish one language, the other translations remain published. The **Category** is the same for all languages of an article. If you switch languages with unsaved changes, Tidio will ask what to do: **Save draft** keeps your work, **Change anyway** drops it, and **Cancel** takes you back to the editor. For everything about writing and publishing, see [Write and format Help Center articles]() and [Publish, preview and manage articles](). ## Translating categories Categories have a name and description per language as well. In the category list, a category that doesn't have a name in the selected language is marked as **Category not translated to this language** (hover over its status dot to see it). To translate it, use **Edit category** in the category's three-dots menu, pick the **Language** at the top of the window, and fill in the **Name** and **Description**. Learn more in [Organize articles into categories](). ## Translating your Help Center's name, homepage and links A few texts of your Help Center are set per language too: - **Setup \> General** - the **Help Center name**. - **Setup \> SEO & Search** - the **SEO title** and **Meta description** (see [Help Center visibility in search engines]()). - **Appearance \> Homepage** - the **Heading**, the **Subheading**, and the search bar's **Placeholder text**. - **Appearance \> Header** and **Footer** - your **Header links** and **Footer links**. Each of these cards has its own language field in its top-right corner. Pick a language, type the texts for it, then switch to the next language. A dot next to a language in that list means it has unsaved changes. When you're done, hit **Save changes** once to save all languages: ![Appearance \> Homepage card expanded, with its language field in the top-right open: German with a dot (unsaved changes), English with the Default tag; the Heading field filled in German]() Please note that the **Help Center name** can't be left empty in any language. Want to check the result? The preview on the right of the **Appearance** tab has its own language field in its toolbar, so you can see your Help Center in each language: ![The Appearance tab preview, with the language field in the preview toolbar set to German, showing the Help Center homepage with the German heading and German category names]() You can learn more about these settings in [Customize your Help Center's appearance](). ## What your customers see Visitors see the Help Center in their browser language when it's available. When a translation is missing, your default language is shown instead. Each language has its own address, with the language code in it - for example, a German article lives under ` /de/articles/ ` on your Help Center's domain. A category shows up in a language only once it has a name in that language. And since Lyro and Copilot use each language version separately, every language you add can also help them answer in that language - as long as you switch them on for it. ## Further reading - [Organize articles into categories]() - [Write and format Help Center articles]() - [Publish, preview and manage articles]() - [Use Help Center articles with Lyro and Copilot]() - [Customize your Help Center's appearance]() - [Help Center visibility in search engines]()