# Introducing the new Tidio panel

Section: Get Started

Description: Find your way around the Tidio navigation, Inbox, and customer sidebar.

Verified against Tidio panel 12.331.0

Last updated: 2026-11-10

Source: https://help.tidio.com/articles/introducing-the-new-tidio-panel/

The Tidio panel brings your conversations, customer details, and tools into one workspace. This overview explains the layout and where to find everyday actions in the Inbox.

 



 ![The Live conversations analytics page with demo conversation statistics, a line chart and the main navigation visible.](<https://help.tidio.com/article-media/introducing-the-new-tidio-panel/46.1.png>) 

**In this article, you'll learn:**

 

- [How the panel is organized](<https://help.tidio.com/articles/introducing-the-new-tidio-panel/#h_01HRA89YMRBDF0QMTZD7QQ4BP8>)
- [How to use the main navigation](<https://help.tidio.com/articles/introducing-the-new-tidio-panel/#h_01HRA89YMR610FVRCQ6XNT6X9H>)
- [How to find Inbox actions](<https://help.tidio.com/articles/introducing-the-new-tidio-panel/#h_01HRA89YMR8VYXJQBDS9CFS898>)

 

## A fresh new look with improved hierarchy

 

Use the main navigation to move between Tidio tools.

 

The tools available to you depend on your project and permissions.

 



 ![The Lyro AI Agent hub showing performance cards and recommended steps with demo data.](<https://help.tidio.com/article-media/introducing-the-new-tidio-panel/46.2.png>) 

## Restructured main navigation

 

The main navigation starts with **Dashboard**. Your user menu is at the bottom of the navigation on the left:

 



 ![The main navigation with the user menu open and demo account details visible.](<https://help.tidio.com/article-media/introducing-the-new-tidio-panel/46.3.png>) 

## A more intuitive Inbox

 

The **Inbox** keeps your conversation list, messages, and customer information together.

 



 ![The Inbox shows a demo live conversation and Shopify customer details beside an empty Unassigned list.](<https://help.tidio.com/article-media/introducing-the-new-tidio-panel/46.4.png>) 

Everyday actions for managing conversations and tickets are now placed at the top panel of the new Inbox interface, directly above the given conversation (or ticket):

 



 ![A demo ticket with the action bar visible above the conversation, including assignee, status, and priority.](<https://help.tidio.com/article-media/introducing-the-new-tidio-panel/46.5.png>) 

You can also use bulk actions. Select multiple tickets to change their status or assignment. Deleting selected tickets requires permission.

 

![The ticket list with two demo tickets selected and bulk action buttons visible.](<https://help.tidio.com/article-media/introducing-the-new-tidio-panel/legacy-22007308915612.webp>)

 

The panel on the right displays the information available about your customer:

 



 ![The customer sidebar for a demo Shopify visitor, showing contact details and store information.](<https://help.tidio.com/article-media/introducing-the-new-tidio-panel/46.7.png>) 

## Further reading

 

- [How are security matters handled at Tidio?](<https://help.tidio.com/articles/security-at-tidio/>)