# Integration with Zendesk

Section: Integrations

Description: Connect Zendesk and create tickets directly from Tidio conversations.

Verified against Tidio panel 12.331.0

Last updated: 2026-11-10

Source: https://help.tidio.com/articles/integration-zendesk/

See how to integrate your Zendesk account with Tidio and create new tickets directly from your conversations.



**In this article, you'll learn:**



- [How to integrate Tidio with Zendesk](<https://help.tidio.com/articles/integration-zendesk/#integrate-tidio-with-zendesk>)
- [How to submit a new ticket to Zendesk](<https://help.tidio.com/articles/integration-zendesk/#h_01HNJ793KBKFW253EPKXXNFP8Q>)



## Integrating Tidio with Zendesk



Open your Tidio admin panel and navigate to the **Integrations** section located in the bottom-left, above Settings. Then, click on the **Zendesk** tile.





![The Integrations page with the Zendesk tile visible.](<https://help.tidio.com/article-media/integration-zendesk/64.1.png>)

You will see an overview of what the integration allows, and brief instructions for the integration itself. When you're ready, hit the blue **Install Zendesk** button in the top-right.





![The Zendesk integration overview with Install Zendesk visible.](<https://help.tidio.com/article-media/integration-zendesk/64.2.png>)

To complete the integration, you will need to provide your **Zendesk URL** and use your associated Zendesk login details to authenticate the integration.





![The Zendesk connection form with a demo subdomain entered in Zendesk URL and Install visible.](<https://help.tidio.com/article-media/integration-zendesk/64.3.png>)

Once you complete the **Zendesk URL**, hit the **Install** button in the bottom-right, and continue with the next steps directly via Zendesk. You will also be asked for certain permissions, which are required for the integration to work.

 



 

![Zendesk asks the user to authorize access for Tidio.](<https://help.tidio.com/article-media/integration-zendesk/legacy-25451860907292.webp>)



That's it\! After you complete authorization successfully, your Tidio account is connected with Zendesk.



💡



**Please note:** If an older connection shows **Update Zendesk**, click it and authorize the connection through Zendesk again to keep using the integration.







## Submitting a new ticket to Zendesk



To submit a ticket, you need to view a conversation that you want to create the ticket from. Once inside, use the **Create a Zendesk ticket** option in the lower-right:





![A demo conversation with Create a Zendesk ticket visible in the customer details.](<https://help.tidio.com/article-media/integration-zendesk/64.4.png>)

You will see a new window pop up, letting you configure details for the new ticket before creating it. These options include the ticket's **Ticket Subject**, **Priority**, **Assignee** (yourself by default), and a preview of the most recent chat **transcript**.



Of course, you need to compose a **message** to the recipient (or decide to leave an **internal note** instead), and you can use some basic formatting options for that. You can also use the **Macros** for your message or note, if you have any prepared.



You get to select the ticket's **status** as well.



Once you choose a status and click the corresponding submit button, such as **Submit as NEW**, at the bottom, your new ticket will be created and available in Zendesk.





![The Create a Zendesk ticket window with a demo subject, customer email, priority, assignee, message, transcript preview and status selector visible.](<https://help.tidio.com/article-media/integration-zendesk/64.5.png>) 

## Further reading



See [Integration with HubSpot](<https://help.tidio.com/articles/integration-hubspot/>).