# Integration with Omnisend Section: Integrations Description: Connect Tidio with Omnisend and add subscribers from your pre-chat survey, conversations, and flows. Verified against Tidio panel 12.331.0 Last updated: 2026-11-10 Source: https://help.tidio.com/articles/integration-omnisend/ See how to integrate Tidio with your Omnisend account and add subscribers to your Omnisend list. **In this article, you'll learn:** - [How to integrate Tidio with Omnisend]() - [How to add new subscribers from Tidio to Omnisend]() ## How to integrate Tidio with Omnisend Open your Tidio admin panel and navigate to the **Integrations** section in the left sidebar. Then, click on the **Omnisend** tile. ![The Integrations page with the Omnisend tile visible.]() You'll see a window with a summary of all integration benefits. To proceed, click on the blue **Install Omnisend** button. ![The Omnisend integration overview with the Install Omnisend button.]() Now, you need to create a new connection. To do so, select **New authentication**. ![The Omnisend connection wizard with New authentication available.]() Now, you need to authenticate the connection. You will need a Private API Key from Omnisend to do that. To get it: 1. Log in to your Omnisend account 2. Go to the **Store Settings** option of your profile 3. Select **API keys** 4. Press **Create API key** 5. Enter the name of the app you are connecting. If Omnisend opens an app setup wizard, follow its instructions 6. If you are creating the key manually, choose the permissions required by the connection. **Contacts** controls access to subscriber data. Do not grant unrelated permissions solely for possible future features 7. Click **Create API key**, then **Copy API key** 8. Now copy your Private Key and paste it when creating a new connection ![The Omnisend authentication form for entering a private API key.]() You are all set. Your integration with Omnisend is ready. Now, you can add new subscribers from Tidio to Omnisend. ## How to add new subscribers from Tidio to Omnisend New subscribers are added to Omnisend from Tidio in a few scenarios: 💡 **Please note:** While Omnisend is connected, **Ask your visitor for newsletter permission** stays enabled in your pre-chat survey settings. You cannot turn this checkbox off while the integration needs it. ### Pre-Chat Survey When you have the Pre-Chat Survey enabled and a user provides their email address and communication consent, this email will be automatically added to your Omnisend list. ![The chat widget pre-chat survey asking for an email address and newsletter consent.]() ### Manual status update You can change a user's subscriber status manually. When you change it to 'Subscribed,' we will pass the user's email to Omnisend. ![The contact details showing the newsletter subscription status.]() ### Flow You can add subscribers to Omnisend using a flow and the 'Subscribe for Mailing' node. When you collect an email address using such a flow, we pass it automatically to your Omnisend list. ![The chat widget collecting an email address through a subscription flow.]() 💡 **Please note:** Adding users to Omnisend does not support double opt-in and confirmation emails. Whenever subscriber status is set to 'Subscribed,' we will add this contact to your Audience. Remember to collect consent from your users. ## Further reading - [Integration with Zapier]()