# Integration with Messenger Section: Integrations Description: Connect Facebook Pages and reply to Messenger messages from Tidio. Verified against Tidio panel 12.331.0 Last updated: 2026-11-10 Source: https://help.tidio.com/articles/integration-messenger/ See all the possibilities that the integration with Facebook Messenger offers. You can connect your Tidio project with multiple Facebook Pages in order to manage your incoming Messenger communication in one place. **In this article, you'll learn:** - [How to integrate Tidio with Messenger]() - [How to answer Messenger chats from Tidio ]() - [How to troubleshoot the integration with Messenger]() ## Integrate Tidio with Messenger To integrate your Tidio project with Facebook Messenger, go to **Settings \> Channels \> Facebook** and click **Integrate Facebook**: ![Tidio Facebook channel settings with the integration button]() You'll now see a separate popup window, asking you to log into your Facebook account: ![The Facebook login popup for connecting Messenger.]() In the next step, you will be able to review your general **access permissions**; make sure you allow access to the Facebook Page(s) that you want to integrate with Tidio\! Once you review the permissions, you can continue with your Facebook login. Tidio will then list all the available Pages that you are the admin of, and you will be able to select the Page (or Pages) that you want to integrate. ![Meta selection of Facebook Pages to connect with Tidio.]() You'll also be asked about your detailed Facebook Page permissions. All permissions are required for the integration to work correctly, so make sure they are enabled: ![Meta permissions for the selected Facebook Page.]() In the next step, you will see a message confirming that the Facebook Page is now linked to Tidio. Click **OK** and save the changes to confirm the integration. ![Tidio Facebook settings showing the connected demo Page after completing Meta authorization]() That is all\! Your Facebook account is now integrated with Tidio\! If you had a problem connecting Tidio with your Facebook account - please try our recommended troubleshooting steps at the end of this article. **Please note:** If Tidio reports that the account is already connected elsewhere, remove the existing integration or choose another account. Contact Tidio support if you need help moving it. Under your connected Page, **Comments** controls whether comments arrive in Tidio as tickets. If this option is unavailable because permissions are missing, grant the requested Meta permissions first. **Direct Messages** cannot be disabled. See [Responding to Instagram and Facebook comments](). ## Answer Messenger chats in Tidio Start handling all crucial communication channels in one place, our Tidio panel, and reduce the number of open tabs in your browser. To check whether your Facebook account was successfully integrated with Tidio, go to your Facebook page (from your personal, separate account, or friend's account) and click on the **Message** button to start a conversation or find your company in the messenger chat. ![A Facebook Page with the Message button.]() Send a message, just like a regular Messenger user would, and a new notification will show in your Tidio panel. Open the chat, and Messenger will be chosen as a default communication channel. ![A demo Messenger conversation open in the Tidio Inbox with the channel visible]() When you answer, the message will be immediately visible in the visitor's Messenger window, just as if you've sent it from your own Messenger account. In addition to messaging, you can also see what Facebook page your visitors are currently on. When a visitor is browsing one of your integrated pages, Tidio saves this information as a [**Contact Property**]() for you to see while chatting. You can also use this Contact Property to create custom [Lyro Audiences]() and **conditions** for flows, etc. 💡 **Please note**: human agents can respond to unresolved customer inquiries for up to 7 days after the customer's last message. Automated replies must stay within the standard 24-hour messaging window. After the reply window closes, wait for the customer to message you again. ## Troubleshooting If you see the error message: "**Facebook API Couldn't be loaded**" - please try to integrate Tidio with Facebook on Chrome, as this is a common Firefox issue. If you're still seeing that error, follow the steps below: 1. Go to **Facebook \> Settings & Privacy \> Privacy Center \> Facebook \> Facebook settings \> Business Integration** 2. **Remove** Tidio from the list 3. Re-authorize your Messenger integration in Tidio again. Another common issue is seeing the integration's **loading** screen, and nothing else happening. This usually happens because your browser has blocked an important popup window from Tidio; that popup is required for you to log into Facebook in order to complete the integration. To solve this particular issue, disable your browser's block for the current website (the Tidio panel in this case). As an example from Chrome, you can see the pop-up blocked notification in the upper-right of the browser window - that is also where you can allow the popups back again: ![Chrome popup permissions for connecting Facebook to Tidio.]() To try again, you may need to refresh your page; the popup should not be blocked any longer. **Learn more and take a look at our case study: **[**How a social enterprise used the chat**]()** to boost ticket sales via Facebook.** ## Further reading - [Integration with WhatsApp]() - [Integration with Instagram]()