# Integration with Klaviyo Section: Integrations Description: Connect Tidio with Klaviyo and add subscribers from your pre-chat survey, conversations, and flows. Verified against Tidio panel 12.331.0 Last updated: 2026-11-10 Source: https://help.tidio.com/articles/integration-klaviyo/ See how to integrate Tidio with your Klaviyo account and add subscribers to your Klaviyo list. **In this article, you'll learn:** - [How to integrate Tidio with Klaviyo]() - [How to add new subscribers from Tidio to Klaviyo]() ## How to integrate Tidio with Klaviyo Open your Tidio admin panel and navigate to the **Integrations** section in the left sidebar. Then, click on the **Klaviyo** tile. ![The Integrations page with the Klaviyo tile visible.]() You'll see a window with a summary of all integration benefits. To proceed, click on the blue **Install Klaviyo** button. ![The Klaviyo integration overview with the Install Klaviyo button.]() Now, create a new connection by selecting **New authentication**(green bracket). ![The Klaviyo connection wizard with New authentication available.]() Now you need to authenticate the connection with the API key from Klaviyo. To get the unique API key: 1. Log in to your **Klaviyo** account 2. Click your organization name in the bottom-left corner 3. Select **Settings** and then **API keys** 4. Press **Create Private API Key** 5. Name your **Private API Key** 6. Under **Select Access Level**, choose **Custom Key** and give **Read/Write Access** to the Lists, Profiles, and Subscriptions scopes 7. Press **Create** 8. Copy your Private Key and paste it when creating a new connection like in the picture below. Now, your authentication with Klaviyo is done. ![The Klaviyo authentication form for entering a private API key.]() Next, select Klaviyo's List ID from the drop-down field, and click on the Finish button. New subscribers will be added to this list. ![The Klaviyo connection wizard with the list selection open.]() 💡 Remember\! Tidio integration allows adding subscribers to a single list only. You are all set. Your integration with Klaviyo is ready. Now, you can add new subscribers from Tidio to Klaviyo. ## How to add new subscribers from Tidio to Klaviyo You can add new subscribers from Tidio to Klaviyo in three ways: - Via Pre-Chat Survey - Via a manual status update - Via flow Let's see how each of them works. 💡 **Please note:** While Klaviyo is connected, **Ask your visitor for newsletter permission** stays enabled in your pre-chat survey settings. You cannot turn this checkbox off while the integration needs it. ### Pre Chat Survey When you have the [Pre-Chat Survey ]()enabled and a user provides their email address and communication consent (newsletter subscription), the email will be automatically added to your Klaviyo list. ![The chat widget pre-chat survey asking for an email address and newsletter consent.]() ### Manual status update You can change a user's subscriber status manually in the visitor's details tab or contact list. When you change it to **Subscribed**, we will pass the user's email to Klaviyo. ![The contact details showing the newsletter subscription status.]() ### Flow You can also add subscribers to Klaviyo using a flow and the **Subscribe for Mailing** node. When you collect an email address using such a flow, we pass it automatically to your Klaviyo list. ![The chat widget collecting an email address through a subscription flow.]() 💡 Check your Klaviyo list's opt-in settings. If double opt-in is enabled, Klaviyo sends a confirmation email when a new subscriber signs up for that list. You get a new subscriber in Klaviyo only if that user confirms their sign-up. You can change that in your Klaviyo's list settings. ## Further reading - [Integration with Zapier]()