# Integration with Hubspot (Legacy)

Section: Integrations

Description: Update an existing legacy Hubspot connection or send contacts with its manual action.

Verified against Tidio panel 12.331.0

Last updated: 2026-11-10

Source: https://help.tidio.com/articles/integration-hubspot-legacy/

Use the older Hubspot integration to send contacts to HubSpot straight from a chat conversation, or update to the current integration for automatic contact syncing and chat transcripts.



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**Please note:** The legacy integration is only listed if it is already installed. You cannot set up a new legacy connection. For a new connection, follow [Integration with HubSpot](<https://help.tidio.com/articles/integration-hubspot/>).



**In this article, you'll learn:**



- [How to update an existing legacy integration](<https://help.tidio.com/articles/integration-hubspot-legacy/#integrate-tidio-with-hubspot>)
- [How to send contacts with the legacy integration](<https://help.tidio.com/articles/integration-hubspot-legacy/#send-contacts-to-hubspot>)

 

## Updating the legacy Hubspot integration



Open **Integrations** in the left sidebar, then click on the installed **Hubspot** tile:





![The Integrations page with the installed legacy Hubspot tile visible.](<https://help.tidio.com/article-media/integration-hubspot-legacy/63.1.png>)

The legacy integration page now offers **Update Hubspot**, rather than a new installation. Click it to open the current connection wizard:





![The legacy Hubspot page showing the update notice and Update Hubspot button.](<https://help.tidio.com/article-media/integration-hubspot-legacy/63.2.png>)

Follow the [HubSpot connection guide](<https://help.tidio.com/articles/integration-hubspot/>) to authenticate your account and map contact properties. After the update succeeds, Tidio removes the old integration.



### About the older private-app setup



The older connection used a [Private App](<https://developers.hubspot.com/docs/api/private-apps#create-a-private-app>) in HubSpot. HubSpot no longer allows new legacy private apps to be created. Existing legacy apps remain supported. This explains an existing legacy setup; it is not the current installation procedure:



![HubSpot private-app settings show contact object permissions.](<https://help.tidio.com/article-media/integration-hubspot-legacy/legacy-5822023483932.webp>)



The older credential screen below is no longer the new-install path. Once you complete the update, the current integration offers **Configure** to reopen its connection wizard:





![The installed Hubspot integration overview after an update, with Configure and Uninstall visible.](<https://help.tidio.com/article-media/integration-hubspot-legacy/63.3.png>)

## Sending contacts to HubSpot



While the legacy integration remains installed, open the chat conversation with the contact you want to send. Click on the three-dots menu:





![A demo conversation with the three-dots menu open and Add Hubspot email visible for the installed legacy integration.](<https://help.tidio.com/article-media/integration-hubspot-legacy/63.4.png>)

Make sure the contact has an email address in Tidio, or the integration action will be unavailable. Click on **Add Hubspot email** to send the contact to HubSpot. The action uses the visitor's email address. This manual legacy action is different from the automatic contact syncing in the current integration.

 

## Further reading



See [Integration with HubSpot](<https://help.tidio.com/articles/integration-hubspot/>).