# Integration with Brevo (previously SendInBlue) Section: Integrations Description: Connect Tidio with Brevo and add subscribers from your pre-chat survey, conversations, and flows. Verified against Tidio panel 12.331.0 Last updated: 2026-11-10 Source: https://help.tidio.com/articles/integration-brevo/ See how to integrate Tidio with your Brevo (previously known as SendInBlue) account and add subscribers to your Brevo list. **In this article, you'll learn:** - [How to integrate Tidio with Brevo]() - [How to add new subscribers from Tidio to Brevo]() - [How to troubleshoot the "not verified" message]() ## How to integrate Tidio with Brevo Open your Tidio admin panel and navigate to the **Integrations** section in the left sidebar. Then, click on the Brevo tile. Then, hit the **Install Brevo** button. ![The Brevo integration overview with the Install Brevo button.]() Now you need to create a new connection. To do so, select **New connection**. Now you need to authenticate the connection. You will need an API Key from Brevo to do that. To get it: 1. Log in to your Brevo account 2. Open **Settings \> SMTP & API** 3. Select **API Keys & MCP** 4. Click **Generate API key** and complete the identity verification 5. Enter a **Key name**, select an expiry, and choose the access the integration needs 6. Now copy your Private Key and paste it when creating a new connection Your authentication with Brevo is done\! ![The Brevo authentication form for entering an API key.]() Finally, you need to select a list to which contacts from Tidio will be added: ![The Brevo connection wizard with the mailing list selection.]() You are all set; your integration with Brevo is ready. Now you can add new subscribers from Tidio to Brevo. ## How to add new subscribers from Tidio to Brevo New subscribers are added to Brevo from Tidio in a few scenarios: 💡 **Please note:** While Brevo is connected, **Ask your visitor for newsletter permission** stays enabled in your pre-chat survey settings. You cannot turn this checkbox off while the integration needs it. ### Pre-Chat Survey When you have the Pre-Chat Survey enabled and a user provides their email address and communication consent, this email will be automatically added to your Brevo list. ![The chat widget pre-chat survey asking for an email address and newsletter consent.]() ### Manual status update You can change a user's subscriber status manually. When you change it to **Subscribed**, we will pass the user's email to Brevo. ![The contact details showing the newsletter subscription status.]() ### Flow You can add subscribers to Brevo using a flow and the **Subscribe for Mailing** node. When you collect an email address using such a flow, we pass it automatically to your Brevo list. ![The chat widget collecting an email address through a subscription flow.]() 💡 **Please note:** Adding users to Brevo does not support double opt-in and confirmation emails. Whenever subscriber status is set to 'Subscribed,' we will add this contact to your Audience. Remember to collect consent from your users. ## Troubleshooting the "not verified" message If you see the "**not verified**" message while integrating Brevo with Tidio, don't worry\! ![The Brevo connection wizard displaying the not verified message.]() Brevo can block API calls from unknown IP addresses. Check **Settings \> Security \> Authorized IPs** for blocked requests. The addresses below are listed for this integration; confirm them with Tidio support before authorizing them. Authorizing an address can activate blocking for other addresses, so include every trusted integration you use: - 52.40.200.248 - 52.39.10.61 - 52.26.59.155 To learn more about the details directly from Brevo's developers, please see[ this official Brevo documentation](). ## Further reading - [Integration with Zapier]()