# Integration with Agile CRM

Section: Integrations

Description: Connect Tidio with Agile CRM and manage contacts and conversations from your CRM.

Verified against Tidio panel 12.331.0

Last updated: 2026-11-10

Source: https://help.tidio.com/articles/integration-agile-crm/

With Tidio's integration with Agile CRM, you can create contacts from your conversations without leaving the Tidio panel.

 



 

**In this article, you'll learn:**

 

- [How to integrate Agile CRM with Tidio](<https://help.tidio.com/articles/integration-agile-crm/#integration-process>)
- [How the integration with Agile CRM works](<https://help.tidio.com/articles/integration-agile-crm/#how-integration-works>)



[Video](<https://help.tidio.com/article-media/integration-agile-crm/walkthrough.mp4>)



Silent walkthrough. Install Agile CRM with demo credentials, then save a demo contact from a conversation.

 



 



 

## Integration process

 



 

Open your Tidio admin panel and navigate to the **Integrations** section in the left sidebar. Then, click on the **Agile CRM** tile.

 



 



 ![The Integrations page with the Agile CRM tile visible](<https://help.tidio.com/article-media/integration-agile-crm/67.1.png>) 



 



 

Once you've selected **Agile CRM**, click on **Install Agile CRM**.

 ![The Agile CRM overview with the Install Agile CRM button](<https://help.tidio.com/article-media/integration-agile-crm/67.2.png>) 



 

To complete the integration, you'll need three pieces of information: your Agile CRM login email, your Agile CRM subdomain and a REST API key.

 



 



 ![The Agile CRM connection form with Email, Subdomain and API Key fields](<https://help.tidio.com/article-media/integration-agile-crm/67.3.png>) 



 



 

Fill in **Email**, **Subdomain:**, and **API Key:**, and click the **Add** button.

 



 



 

## How integration with Agile CRM works

 



 

Once Tidio is integrated with **Agile CRM**, you can send the conversation transcript and the visitor's email to Agile CRM.

 



 

Make sure the contact has an email address in Tidio, or the integration action will be unavailable. During an active chat, you'll find a list of actions in the three-dots menu at the upper-right corner of the chat window. Choose **Save in Agile CRM** from the options available.

 



 



 ![The conversation actions menu with Save in Agile CRM available](<https://help.tidio.com/article-media/integration-agile-crm/67.4.png>) 



 



 

Select **Save in Agile CRM** to send the conversation transcript and the visitor's email to Agile CRM.

 



 

Before connecting, make sure your Agile CRM subdomain and API key are correct.

 

## Further reading

 

- [Live chat conversations](<https://help.tidio.com/articles/live-chat-conversations/>)
- [Start collecting leads](<https://help.tidio.com/articles/start-collecting-leads/>)