# Integration with ActiveCampaign

Section: Integrations

Description: Connect Tidio with ActiveCampaign and add subscribers from your pre-chat survey, conversations, and flows.

Verified against Tidio panel 12.331.0

Last updated: 2026-11-10

Source: https://help.tidio.com/articles/integration-activecampaign/

See how to integrate Tidio with your ActiveCampaign account and add subscribers to your ActiveCampaign list.

 



 

**In this article, you'll learn:**

 

- [How to integrate Tidio with ActiveCampaign](<https://help.tidio.com/articles/integration-activecampaign/#h_01GTY7J9RR8ZE3WD0S4Q6RPYCT>)
- [How to add new subscribers from Tidio to ActiveCampaign](<https://help.tidio.com/articles/integration-activecampaign/#h_01GTY7JEJE2B8FXWD1ZX2ZHFXG>)

 



 



 

## How to integrate Tidio with ActiveCampaign

 

Open your Tidio admin panel and navigate to the **Integrations** section in the left sidebar. Then, click on the **ActiveCampaign** tile.

 



 



 ![The Integrations page with the ActiveCampaign tile visible.](<https://help.tidio.com/article-media/integration-activecampaign/72.1.png>) 



 

You'll see a window with a summary of all integration benefits. To proceed, click on the blue **Install ActiveCampaign** button.

 



 



 ![The ActiveCampaign integration overview with the Install ActiveCampaign button.](<https://help.tidio.com/article-media/integration-activecampaign/72.2.png>) 



 

Now, you need to create a new connection. To do so, select **New authentication**.

 



 

![The ActiveCampaign connection wizard with New authentication available.](<https://help.tidio.com/article-media/integration-activecampaign/legacy-13798425987996.webp>)

 



 

Now you need to authenticate the connection. You will need an **API Key** from ActiveCampaign to do that. To get it:

 

1. Log in to your **ActiveCampaign** account
2. Go to the **Settings** section
3. Select **Developer**
4. Copy the **API URL** and **key**
5. Paste them when creating a **new authentication** with Tidio
6. **Save** a new connection and proceed to the next step

 

Now your connection with ActiveCampaign is set.

 



 

![The ActiveCampaign authentication form for entering an API URL and key.](<https://help.tidio.com/article-media/integration-activecampaign/legacy-13798425989404.webp>)

 



 

Next, you need to select Active Campaign's List from the drop-down field. New subscribers will be added to this list. Remember\! Tidio integration allows adding subscribers to a single list only.

 



 

![The ActiveCampaign connection wizard with the mailing list selection.](<https://help.tidio.com/article-media/integration-activecampaign/legacy-13798465759900.webp>)

 



 

Click **Finish**, and you are all set. Your integration with ActiveCampaign is ready. Now you can add new subscribers from Tidio to ActiveCampaign.

 



 



 

## How to add new subscribers from Tidio to ActiveCampaign

 



 

New subscribers are added to ActiveCampaign from Tidio in a few scenarios:

 



 

💡



**Please note:** While ActiveCampaign is connected, **Ask your visitor for newsletter permission** stays enabled in your pre-chat survey settings. You cannot turn this checkbox off while the integration needs it.

 

### Pre-Chat Survey

 

When you have the Pre-Chat Survey enabled and a user provides their email address and communication consent, this email will be automatically added to your ActiveCampaign list.

 



 

![The chat widget pre-chat survey asking for an email address and newsletter consent.](<https://help.tidio.com/article-media/integration-activecampaign/legacy-7951691217820.webp>)

 



 

### Manual status update

 

You can change a user's subscriber status manually. When you change it to 'Subscribed,' we will pass the user's email to ActiveCampaign.

 



 



 ![The contact details showing the newsletter subscription status.](<https://help.tidio.com/article-media/integration-activecampaign/72.6.png>) 



 

### Flow

 

You can also add subscribers to ActiveCampaign using a flow and the 'Subscribe for Mailing' node. When you collect an email address using such a flow, we pass it automatically to your ActiveCampaign list.

 



 

![The chat widget collecting an email address through a subscription flow.](<https://help.tidio.com/article-media/integration-activecampaign/legacy-7951668287260.webp>)

 



 

💡

 

**Please note:** Adding users to ActiveCampaign does not trigger confirmation emails. When you set a contact to **Subscribed**, the integration adds them to your list. Remember to collect consent from your users.

 



 

## Further reading

 

- [Integration with Zapier](<https://help.tidio.com/articles/integration-zapier/>)