# The Inbox AI add-on Section: Tidio Features Description: What the Inbox AI add-on includes (Copilot, AI Writing Tools, AI summaries, AI translations, AI contact properties), which plans can take it, how its price follows your conversation limit, and how to add it from the Inbox or Settings \> Billing. Verified against Tidio panel 12.304.0 Last updated: 2026-11-09 Source: https://help.tidio.com/articles/inbox-ai-add-on/ Want your whole team to reply faster, catch up on long tickets in seconds, and talk to customers in any language? The **Inbox AI** add-on brings Tidio's AI tools right into the Inbox - for everyone on your team, not per seat. The add-on is a single upgrade on top of your Tidio plan. This article explains what it includes, which plans can take it, how its price is calculated, and how to add it to your subscription. **In this article, you'll learn:** - [What the Inbox AI add-on includes]() - [Which plans can take the add-on]() - [How the add-on's price is calculated]() - [How to get the add-on from the Inbox]() - [How to get the add-on in your Billing settings]() [Video]() Silent walkthrough. Opening a ticket written in Spanish on a Starter plan without Inbox AI, hovering the diamond badge in the Translations panel, clicking Translate to open the Get Inbox AI add-on window, then finding the Inbox AI card in Settings \> Billing \> Subscription and opening the same window from its Upgrade button ## What's included In your Billing settings, Tidio describes the add-on as **Copilot, AI Writing Tools, AI summaries, AI translations and AI contact properties for everyone on your team.** Here's what each of them does, and where you'll find it: - **Copilot** - drafts replies to your customers' messages from your knowledge sources. Click on the **Copilot** button in the reply box of a conversation or ticket. See [Copilot]() for more. - **AI Writing Tools** - **Rewrite**, **Elaborate** or **Shorten** your draft before you send it. See [AI Writing Tools (the reply assistant)](). - **AI summaries** - the **AI summary** bar at the top of a ticket sums up the thread so far: **Contact reason**, **Actions taken**, **Actions to be done** and **Current client status**. - **AI translations** - read your customers' messages in your language, and send your replies in theirs. See [Translate conversations and tickets with AI](). - **AI contact properties** - the **AI-powered** fill mode for custom fields (**Settings \> Fields**): *AI fills this field based on the customer's first message.* See [Custom fields for tickets](). Not sure if a feature is already part of your subscription? Just look at it in the panel. If it isn't included, you'll see a small diamond badge next to it - hover over the badge to see how to unlock it: ![The Translations panel of a conversation on a Starter plan without Inbox AI, with the diamond badge next to the "Translations" title hovered and its tooltip reading "Add the Inbox AI add-on to unlock this feature." with the "Get the add-on" link]() 💡 **Please note:** if your project takes part in the Inbox AI beta, the badge says **Available free until beta ends** instead. You can use these features free of charge for now, and the add-on isn't offered in your Billing settings. ## Which plans can take the add-on You can add Inbox AI to the **Starter** and **Growth** plans. - On the **free version**, you'll be offered a paid plan together with the add-on. - On **Plus** and **Premium** (custom plans), you'll see the **Contact Sales** button instead - our team will help you with your custom subscription. To see which plan suits you best, please see [Which upgrades do I need?]() ## How the price is calculated Inbox AI pricing is based on your billable conversations limit - the monthly number of conversations in your Starter or Growth plan. There's nothing extra to choose: the add-on always matches your plan's limit, with **Unlimited use** of its features for your whole team. If you change your plan's conversation limit on the upgrade page, the Inbox AI add-on in your order changes with it. You'll always see the exact price before you confirm - in the **Get Inbox AI add-on** window, or on the upgrade page. ## Getting the add-on from the Inbox Whenever you try a feature that needs the add-on - for example, click on **Translate**, or open the **AI summary** bar of a ticket - Tidio will offer it to you. You can also click on **Get the add-on** in the diamond badge's tooltip. If your plan can take the add-on, you'll see the **Get Inbox AI add-on** window. It lists what's included, the monthly (or yearly) price of the add-on, your new subscription total, and the amount **Due today** - a prorated charge for the rest of your current billing period. Simply hit the **Add Inbox AI** button: ![The "Get Inbox AI add-on" window: the description "Inbox AI will be added to your current plan as an add-on.", the Inbox AI card with "Help your team reply faster and more consistently with AI tools built into the Inbox." and its four checkmarked features, the Monthly Inbox AI price row with the hint "Inbox AI pricing is based on your billable conversations limit.", the Monthly subscription total, Due today, and the Add Inbox AI button at the bottom]() Once it's done, you'll see the **Inbox AI added successfully to your subscription.** message, and the AI features are ready to use for your whole team. On the free version, the window suggests a paid plan with the add-on instead - its button names the plan together with the add-on (*Upgrade to \[plan\] with Inbox AI*). Click it to go to the upgrade page with both selected: ![The upgrade window shown on the Free plan after clicking Translate: the title "Upgrade to \[plan\] plan with the Inbox AI add-on and unlock the Translations feature\!", the description "Automatically translate customer messages so your team can reply in their preferred language." and the "Upgrade to \[plan\] with Inbox AI" button]() 💡 **Please note:** you need access to billing to buy the add-on. If the button is grayed out for you (or the badge says **Ask your admin to upgrade.**), please ask your project's owner or an admin. The upgrade windows in the Inbox don't open in a mobile browser, and the mobile app asks you to log in to tidio.com on your computer - please use a computer to get the add-on. ## Getting the add-on in your Billing settings You can also add Inbox AI in **Settings \> Billing**. In the **Subscription** tab, scroll down to the **Add-ons** section, find the **Inbox AI** card, and hit the **Upgrade** button: ![The Add-ons section of Settings \> Billing \> Subscription with the description "Choose additional products to fully customize your plan. Available with any paid plans.", showing the Inbox AI card with the AI icon, the description "Help your team reply faster and more consistently with AI tools built into the Inbox.", "Unlimited use" with the price below a divider, and the Upgrade button on the right]() This opens the same **Get Inbox AI add-on** window. On the free version, the card is grayed out and the **Upgrade** button stays inactive until you choose a paid plan. Prefer to change everything at once? Click on **Edit subscription** to open the upgrade page, and switch on **Inbox AI** under **Choose add-ons**: ![The Add-ons section of the checkout page for a Starter plan, with the title "Add-ons", "Choose add-ons" and the No Tidio branding, Help Center and Inbox AI cards; the Inbox AI switch is turned on and shows its price and the description "Copilot, AI Writing Tools, AI summaries, AI translations and AI contact properties for everyone on your team."]() Once you have the add-on, the **Inbox AI** card in your subscription shows the **Paid add-on** badge and your next billing date, along with the **Edit add-on** button. For more on managing your plan and add-ons, please see [Manage your subscription](). ## Further reading - [Translate conversations and tickets with AI]() - [AI Writing Tools (the reply assistant)]() - [Copilot]() - [Which upgrades do I need?]() - [Manage your subscription]()