# Hide or disable Tidio on your website Section: Widget Customization Description: Hide the chat widget when you're offline, on chosen devices, on specific pages, for specific countries or outside your own domains. Verified against Tidio panel 12.304.0 Last updated: 2026-11-05 Source: https://help.tidio.com/articles/hide-disable-widget/ In your Tidio panel, you have the flexibility to control the visibility of the chat widget based on your availability or specific requirements. You can hide the Tidio chat widget when you're offline in your Tidio panel or hide it permanently regarding your status. **In this article, you'll learn:** - [How to hide the widget when offline]() - [How to display widget on chosen devices]() - [How to hide the chat completely]() - [How to hide widget on specific pages only]() - [How to hide (or show) widget for specific countries]() - [How to show the widget only on your domains]() ## Hiding the widget when offline [Video]() Silent walkthrough. Show the chat only on your domains, hide it in some countries, and turn it off on desktop. If you'd like to hide your Tidio widget whenever you go offline, navigate to **Settings \> Live Chat \> Appearance**, and open the **Advanced** section there: ![Settings \> Live Chat \> Appearance with the General section open and the Content, Visibility and position, Multilanguage and Advanced sections collapsed]() Disable the option labeled **Display widget when agents are offline** if you want Tidio to disappear whenever all your agents are offline, and hit **Save**: ![The Advanced section of Appearance with the Display widget when agents are offline switch turned on]() Under the switch, Tidio reminds you who picks up when you're away: **Lyro will take over conversations** if Lyro (the AI agent) is active, or **Visitors will be asked to create Tickets** if your widget lets offline visitors leave a ticket. 💡 **Please note:** a hidden widget hides Lyro, too. If Lyro answers while you're offline, keep this option on - otherwise your visitors won't be able to reach Lyro when your agents are away. In Lyro's settings, the **Lyro responds** option shows a reminder about this while the widget is hidden. ## Displaying the widget on chosen devices To access your widget's general visibility options, navigate to the **Visibility and position** section, located in **Settings \> Live Chat \> Appearance**: Here you can determine where your Tidio widget is displayed and how. There are several options for the **desktop** version of your website as well as the **mobile** version, and you can decide about both aspects of your widget separately. ![Visibility and position on the Desktop tab with the Display switch turned on]() #### Use the **Display** switch to decide whether to show or hide the widget on your website in general - you can change this setting separately for the **desktop** version and for the **mobile** version of your widget. While the switch is on, you'll see the **Page visibility** and position options for that device underneath; turn it off, and they're hidden. 💡 **Please note:** the **Display** switch isn't available on every plan. If it's dimmed and shows **Available only in PRO plan** when you hover over it, your current plan doesn't include these display options. ## Disabling the chat entirely If you wish to completely disable the chat widget on your website (without uninstalling it), disable the **Display** toggle located in the** Visibility and position** section (as described above). Make sure to do this for **both** the desktop and mobile version of your widget; this will hide the widget entirely on your website. ![Visibility and position on the Desktop tab with the Display switch turned off]() ## Hiding on specific pages To hide the Tidio widget on specific pages only, you can use the **Page visibility **option located in the** Visibility and position** section. You can make the widget invisible on certain pages (desktop or mobile). You can use the **contains** option if you want to hide Tidio on any URL that includes that particular string, or the **exact** option if you want to hide Tidio on some specific URLs. ![Page visibility with two rules: Contains /blog and Exact https://www.yourstore.com/blog]() ### Disabling Tidio for an exact URL If you wish to hide the Tidio chat widget on specific pages, you'll need to use the **Page visibility** option and list all the necessary (and exact) URL addresses individually, by using the **Add new** button. Select the **Exact** option, and type in the URL precisely as it appears in the browser for visitors who enter that page: 💡 While adding a specific URL address, please make sure to **copy the whole address** from your web browser. This is especially important when using the **exact** option. To save your new settings, click on the** Save** button at the bottom-left of the **Appearance** section. ### Disabling Tidio for addresses that contain a word or string If you'd like to disable the chat widget on pages whose URLs include a specific string of characters (like a word, or partial address) - the **Contains** option is for you. It allows you to hide the chat widget on more than just one page at a time, as long as the page's address contains what you've listed. Use the **Page visibility** option and list all the necessary strings individually, by using the **Add new** button. Select the **Contains** option, then complete the field with the string you need: ![Page visibility with one rule: Contains /blog]() To save your new settings, click the** Save** button at the bottom-left of the **Appearance** section. ## Disabling (or enabling) Tidio for specific countries In addition to the options described earlier, you can also decide about hiding Tidio for visitors who are coming to your website from **particular countries** (this is based on their IP addresses). You can also achieve the opposite: allow Tidio to be seen only by visitors from specified countries. Go to the **Country visibility **options to manage this. Note that this only affects which visitors see your Tidio widget, and not who is allowed to enter your website. #### Hide for specific countries Use the** Hide for specific countries **option to make sure your Tidio widget doesn't appear to visitors from your list of countries. Select the countries from the drop-down menu underneath. ![Country visibility set to Hide for specific countries, with Cyprus, French Guiana and Kyrgyzstan selected]() #### Show only in specific countries Use the** Show only in specific countries **option to make sure your Tidio widget only appears to visitors from your list of countries. Select the countries from the drop-down menu underneath. ![Country visibility set to Show only in specific countries, with Ireland and Poland selected]() There's no need to hit **Save** here - your country settings are saved as soon as you change them. Please note that switching between **Hide for specific countries** and **Show only in specific countries** empties your list of countries, so pick the option first, then add the countries. ## Showing the widget only on your domains Your widget can also stay hidden on websites that aren't yours. At the top of the **Visibility and position** section, set **Trusted domains** to **Show only on listed domains**, type each domain and press Enter to add it, then hit **Save**. The widget won't appear on any domain that isn't on the list: ![Settings \> Live Chat \> Appearance, the Visibility and position section open: Trusted domains set to "Show only on listed domains" with two domains added (mystore.com and shop.mystore.com), and Country visibility below it]() You'll find more about trusted domains in [Disable Tidio on specific pages](). ## Further reading - [Disable Tidio on specific pages]() - [Troubleshooting changes in your Tidio widget settings - Ensure widget visibility on your website]() - [Customize your chat widget]()