# The Help Center add-on Section: Help Center Description: What the paid Help Center add-on unlocks, how to get it from the Help Center or Settings \> Billing, what happens when your plan no longer includes it, and how to remove "Powered by Tidio". Verified against Tidio panel 12.304.0 Last updated: 2026-11-09 Source: https://help.tidio.com/articles/help-center-add-on/ You can build your first Help Center for free - but to put it live for your customers, and to let Lyro and Copilot use its articles, you'll need the **Help Center** add-on. The add-on is a single upgrade on top of your paid plan, with **Unlimited use** - no seats or article counts to keep track of. This article explains what it unlocks, how to get it, and what happens if your plan stops including it. **In this article, you'll learn:** - [What's free and what the add-on unlocks]() - [How to get the Help Center add-on]() - [What happens when your plan no longer includes the add-on]() - [How to restore access to your Help Center]() - [How to remove "Powered by Tidio" from your Help Center]() [Video]() Silent walkthrough. The Help Center add-on. ## What's free and what the add-on unlocks **Without the add-on**, you can already: - Create your first Help Center - Add categories, and write and edit your articles - Customize your Help Center's look on the **Appearance** tab, and set it up on the **Setup** tab **With the Help Center add-on**, you can also: - **Publish** your Help Center, so your customers can visit it - Use your articles as knowledge for **Lyro** (the AI agent) and **Copilot** - Create **more than one** Help Center - Embed your published Help Center on your website with the code snippet 💡 **Please note:** like all add-ons, the Help Center add-on is available with any paid plan. If you're on the free version, you'll be offered a paid plan together with the add-on. To see which plan suits you, please see [Which upgrades do I need?]() ## Getting the Help Center add-on There are two ways to get the add-on: straight from the Help Center, or from your **Billing** settings. ### From the Help Center Whenever you try something that needs the add-on, Tidio will offer it to you. That happens when you: - choose **Published** in your Help Center's status menu, in the top-right - click on **Create Help Center** while you already have one - turn on the **Lyro AI Agent** or **Copilot** switch in an article's sidebar If your current plan can take the add-on, you'll see the **Get Help Center add-on** window. It shows what's included, the monthly (or yearly) price of the add-on, your new subscription total, and the amount **Due today** - a prorated charge for the rest of your current billing period. Simply hit the **Add Help Center** button: ![The "Get Help Center add-on" window: the description "Help Center will be added to your current plan as an add-on.", the Help Center card with its three checkmarked features, the Monthly Help Center price row, the Monthly subscription total, Due today, and the Add Help Center button at the bottom]() Once it's done, you'll see the **Help Center added successfully to your subscription.** message, and you can go ahead and publish. If you're on the free version, the window will suggest a paid plan that includes the add-on instead - its button names that plan together with the add-on (*Upgrade to \[plan\] with Help Center*). Click it to go to the upgrade page with both selected: ![The add-on window as shown on the Free plan, with the title "Upgrade to \[plan\] plan and get the Help Center add-on\!", the description "Create a searchable Help Center where customers can find answers anytime." and the upgrade button at the bottom]() 💡 **Please note:** you need access to billing to buy the add-on. If the button is grayed out (or missing) for you, please ask your project owner to get it. If you're on a custom plan (like **Plus** or **Premium**), you'll see the **Contact Sales** button instead - our team will add it for you. If you try to publish right after buying, you might see **Your Help Center add-on is still being activated. Try again in a moment.** - just give it a few seconds and try again. 💡 **Please note:** the add-on windows in the Help Center section don't open in a mobile browser. Please use a computer to get the add-on. ### From your Billing settings You can also add it in **Settings \> Billing**. In the **Subscription** tab, scroll down to the **Add-ons** section, find the **Help Center** card, and hit the **Upgrade** button: ![The Add-ons section of Settings \> Billing \> Subscription, showing the Help Center card with the book icon, the description "Create a branded Help Center and embed it on your website or publish it as a standalone page on your domain.", "Unlimited use" with the price below a divider, and the Upgrade button on the right]() On the free version, the **Upgrade** button stays inactive until you upgrade your plan. Once you have the add-on, the **Help Center** card shows the **Paid add-on** badge and your next billing date, along with the **Edit add-on** button. For more on managing your plan and add-ons, please see [Manage your subscription](). ## When your plan no longer includes the add-on Don't worry - your content is saved. Here's what changes if your plan stops including the Help Center add-on: - Your published Help Centers are unpublished, and their status changes to **Unavailable**. Your customers can no longer visit them. - Lyro and Copilot stop using the articles. In each article's sidebar, you'll see **Your plan no longer includes the Help Center add-on, so this article is not used by Lyro AI Agent or Copilot**. - The content of an **Unavailable** Help Center becomes read-only: you can still open and read your articles, but you can't add or edit them. - A red badge appears next to **Help Center** in the main menu, so you don't miss it. Open the Help Center, and you'll see what happened in the status menu in the top-right: ![The status menu of an Unavailable Help Center: the Unavailable status pill, the note "This Help Center was unpublished because your plan no longer includes the Help Center add-on. Add it again to publish." with the Get Help Center add-on button below it, and the Published and Not published options, neither of them checked]() ## Restoring access to your Help Center An **Unavailable** Help Center shows the **Restore access to your Help Center** call-out right at the top of the page. Click on the **Get Help Center add-on** button (or **Upgrade your plan**, if your current plan needs to change first): ![An Unavailable Help Center on its Content tab, with the "Restore access to your Help Center" call-out above the Help Center name, its text "Your content is saved. Get Help Center add-on to make your previously published content available to visitors, Lyro AI Agent, and Copilot again." and the Get Help Center add-on button]() Once the add-on is back, your previously published content becomes available to your visitors, Lyro, and Copilot again. 💡 **Please note:** if you choose **Not published** while a Help Center is **Unavailable**, it stays unpublished when you get the add-on back. Use this if you don't want a Help Center to go live again. ## Removing "Powered by Tidio" Your Help Center's footer shows a small "Powered by Tidio" note. Removing it isn't part of the Help Center add-on - it comes with the separate **No Tidio branding** add-on, which also removes our branding from your chat widget and email footer. You'll find the **Powered by Tidio** row in the **Footer** card of the **Appearance** tab. Click on its switch to see the add-on: ![The Footer card of the Appearance tab, with the Powered by Tidio row at the bottom: its paid badge, the description "Show the Tidio note in your Help Center footer." and the switch locked in the on position]() Once you have **No Tidio branding**, the row disappears from the **Footer** card. ## Further reading - [The Help Center: a self-service site for your customers]() - [Create and manage your Help Centers]() - [Use Help Center articles with Lyro and Copilot]() - [Customize your Help Center's appearance]() - [Manage your subscription]()