# Forgotten password or email Section: Manage Your Project Description: Reset your Tidio password with the link we email you, and what to do if you use SSO, 2FA or can't remember your login email. Verified against Tidio panel 12.304.0 Last updated: 2026-11-05 Source: https://help.tidio.com/articles/forgotten-password-or-email/ Have you forgotten a password or email to your Tidio account? Allow us to explain what to do in such situations. **In this article, you'll learn:** - [What to do when you forget your password]() - [What to do when you forget your email address]() ## Forgotten password [Video]() Silent walkthrough. Request a password reset email from the login page. If you forget your password while logging into [www.tidio.com](), click on the **Forgot password?** link under the password field. We'll email you a link to set a new password - there's no temporary password to remember: ![The Tidio login form has an arrow and outline highlighting "Forgot password?" beneath the Password field.]() Type the email address of your Tidio account and hit **Send**. We'll send you reset instructions to the email you provided: ![The "Forgot password?" page asks for an email address and offers "Send" to request reset instructions.]() Please click the **Send** button just once. You'll see the message "If this e-mail address is in our database, we'll send you an email with instructions for resetting your password." The email will be immediately delivered to your inbox. Click the link in the email to open the **Reset Password** page. Type your new password, type it again in **Repeat password**, and click **Reset Password**: ![The Reset Password page opened from the reset email, with a new password typed in the Password and Repeat password fields (shown as dots) and the Reset Password button below them]() Once you see "Success\! Your Password has been changed\!", click **Log In** and log in with your new password. That's it\! The link in the email works for a limited time. If you see "Sorry, this link is no longer valid", simply click **Forgot password?** again to get a new one. If you requested the password reset link but do not see it in your mailbox - please, check the **spam/junk** folder. If the email isn't visible even in the spam folder of your mailbox, send us an email to [support@tidio.net](). In the email, please include the email address of your Tidio account. We will check whether the email address exists in our database, and if possible, we will send you the link manually from our system. 💡 **Please note:** If your company requires Single Sign-On (SSO) to log in to Tidio, password login is turned off for your project. In that case, click **Log in with SSO** on the login page instead of resetting your password - logging in with a password shows "Your organization requires you to log in with SSO. Use Log in with SSO below." Learn more in [Single Sign-On (SSO) in Tidio](). 💡 **Please note:** If you use Two-Factor Authentication, Tidio asks for the 6-digit code from your authentication app after your email and password. Lost your device with the authenticator? Use the codes from your recovery kit - see [Two-Factor Authentication (2FA)](). ## Forgotten email If you forget your login email address, contact us via email [support@tidio.net](), and we'll troubleshoot it with you. On contact, please provide our agents with your website URL so that we know what to check.