# The Flows launcher: welcome message, Flow ended message and Flow buttons Section: Flows Description: Set up the Welcome message and Flow buttons your visitors can click to start a flow, the Flow ended chat message, and where the launcher is turned on. Verified against Tidio panel 12.304.0 Last updated: 2026-11-05 Source: https://help.tidio.com/articles/flows-launcher/ Want your chat widget to greet visitors with a short menu of things it can help with - "Track my order", "Talk about pricing", "Book a demo"? That's what the **Flows launcher** is for. It's where you set up the **Welcome message**, the Flow buttons your visitors can click to start a flow on their own, and the **Flow ended chat message** that lets them pick another flow once one is over. Each Flow button belongs to one of your flows: a flow that starts with the **Visitor clicks the Flow Launcher button** trigger shows up as a button here. **In this article, you'll learn:** - [How to open the Flows launcher]() - [How to edit the welcome message]() - [How to add, edit and hide Flow buttons]() - [How to turn the launcher on for live chat and Messenger]() - [How to set the Flow ended chat message]() ## Opening the Flows launcher [Video]() Silent walkthrough. Go through the Flows launcher: welcome message, flow buttons and the Flow ended message. Head over to the **Flows** section, and click on **Flows launcher** at the very bottom of the menu on the left: ![The Flows section with the menu on the left showing My Flows, Sales Flows, Leads Flows and Support Flows, and Flows launcher at the bottom below a divider, highlighted]() You'll see two sections: **Welcome message** (open by default) and **Flow ended chat message**. Click on a section's name to open it. 💡 **Please note:** each section is saved separately. Hit **Save** before you switch to the other section - if you open the other one first, your unsaved changes are discarded. ## Editing the welcome message The **Welcome message** section shows a preview of the conversation: your welcome message on top, and your Flow buttons below it. Click on a message to change its text - you can add emoji, too: ![Flows launcher with the Welcome message section open: the Live-Chat and Messenger switches in the top-left, a two-line welcome message, the round + button below it, three Flow buttons ("Track my order", "Pricing", "Talk to us") followed by the Add Flow button, and the Transfer to agent message switch at the bottom]() Want to send more than one message? Click on the **+** button below your messages, and choose **Text** or **Image**: ![The Welcome message section with the menu of the + button open, showing Text and Image]() - **Text** adds a new message bubble, ready for you to type in. - **Image** adds an image message: click on **Click here to upload an image, or drop it here** and pick a JPG, JPEG, PNG or GIF file of up to 4 MB. Once you have more than one message, you can drag them to change their order or delete the ones you don't need. Empty messages aren't saved - and if every message is empty, you'll see **Not all fields are filled** when you try to save. When you're done, hit the **Save** button in the top-right. It shows up as soon as you change something. ### The Transfer to agent message At the bottom of the section, you'll find the **Transfer to agent message** switch. Turn it on, and if a visitor types a message instead of clicking one of the Flow buttons, the conversation is handed over to your agents. To change what your visitors see in that case, click on the **here** link in **Adjust the message here**. The text is the same for all your flows - see [The "Transfer to agent" message]() for details. ## Adding, editing and hiding Flow buttons ### Adding a Flow button To add a button, click on **Add Flow** after your last Flow button. The flow editor opens with the **Visitor clicks the Flow Launcher button** trigger already in place: ![The flow editor right after clicking Add Flow: the Visitor clicks the Flow Launcher button trigger on the grid, its panel open on the right with the field "What is the button's name?" filled in with "Track my order", and the list of actions on the left]() Type the button's text in **What is the button's name?** - that's what your visitors will see on the button. Then build the rest of the flow (see [Flow editor: Actions]()), and hit **Activate** in the top-right. You can also add the **Visitor clicks the Flow Launcher button** trigger to any flow you already have - you'll find it among the triggers based on the visitor's actions in the widget (see [Flow editor: Triggers]()). ### Editing or hiding a Flow button Click on a Flow button to see its options: ![The Welcome message section with the "Pricing" Flow button clicked and the small window next to it showing Edit this Flow and Hide this button]() - **Edit this Flow** opens the flow behind the button in the editor. - **Hide this button** takes the button off the launcher without touching the flow. A hidden button stays on the list, grayed out - click on it and choose **Show this button** to bring it back. After you hide or show a button, hit **Save** in the top-right to apply the change. Prefer a shortcut? Hover over a button, and you'll see a small icon on it - its tooltip says **Click to hide this button** (or **Click to show this button**). ## Turning the launcher on for live chat and Messenger In the top-left of the **Welcome message** section, you'll find two switches: **Live-Chat** and **Messenger**. They turn the Flows launcher on or off for your chat widget and for Facebook Messenger. Remember to hit **Save** after you flip one. - **Messenger** needs the Messenger integration set up in Tidio first. If it isn't, you'll see **To turn this channel on you should integrate with Messenger first.** - click on **OK** to go to the Messenger settings (any unsaved changes are saved first). - **Live-Chat** and **Conversation starters** (in **Settings \> Live Chat \> Appearance**) can't work at the same time. If you have Conversation starters turned on, you'll be asked to confirm: **By activating Flows launcher you will disable Conversation starters**. Click on **OK, continue** to switch: ![The confirmation window "By activating Flows launcher you will disable Conversation starters" with the OK, continue and Cancel buttons, over the Flows launcher page]() 💡 **Please note:** once your project reaches its [monthly Flows limit](), the **Live-Chat** and **Messenger** switches are grayed out, with the tooltip **You have reached your monthly Flows usage limit. To increase your limit, get the Flows upgrade.** And if your role doesn't let you manage Flows, the whole page is locked - please ask an admin to change your [permissions](). ## Setting the Flow ended chat message When one flow is over, you can let your visitors start another one. That's what the **Flow ended message** action is for: add it at the end of a flow in the editor, and your visitors get the **Flow ended chat message** you set in the Flows launcher: ![The flow editor with a Flow ended message action connected at the end of a flow and its panel open on the right, showing the text "You can add this node at the end of your Flow to let your visitors start another Flow. To customize displayed message, go to Flow Launcher." with Flow Launcher as a link, and the Transfer to agent message switch below]() The **Flow Launcher** link in that action takes you straight to the launcher. Open the **Flow ended chat message** section, and edit the messages just like the welcome message - click on a message to change it, or use the **+** button to add text or an image. Then hit **Save**: ![Flows launcher with the Flow ended chat message section open and the Welcome message section collapsed above it: one message "Anything else I can help you with?", the + button below it, and the Save button in the top-right]() The **Transfer to agent message** switch for this message is in the **Flow ended message** action itself, so you can turn it on separately in each flow. ## Further reading - [The Flows section]() - [Flow editor: Triggers]() - [Flow editor: Actions]() - [The "Transfer to agent" message]() - [The monthly flow limit]()