# Flows in Live Conversations

Section: Flows

Description: Launch a prepared flow while chatting with a customer.

Verified against Tidio panel 12.331.0

Last updated: 2026-11-10

Source: https://help.tidio.com/articles/flows-in-live-conversations/

Do you spend most of your time replying to the same inquiries over and over again? Are you in love with Tidio's [Macros](<https://help.tidio.com/articles/macros/>) feature, but sometimes you need to prepare longer messages with links or even entire articles in your database?



Save your time and automate the most repetitive answers with flows during live conversations\!











**In this article, you'll learn:**



- [How to start a flow during a conversation](<https://help.tidio.com/articles/flows-in-live-conversations/#send-bot-in-conversation>)
- [How to create a flow for using in conversations](<https://help.tidio.com/articles/flows-in-live-conversations/#add-bots-in-conversation>)



[Video](<https://help.tidio.com/article-media/flows-in-live-conversations/walkthrough.mp4>)



Silent walkthrough. Name an Agent starts the Flow trigger FAQ, activate the demo flow, then select it in a mocked live conversation.















## Starting a flow during a conversation







You can start a prepared flow inside a live conversation to help your customer during your interaction.



You can trigger a flow while you chat by opening the **Flows** list at the bottom:









 ![A demo live conversation shows the message composer with Flows, Macros and Actions.](<https://help.tidio.com/article-media/flows-in-live-conversations/11.1.png>)









A window will pop up, and you can then choose a flow from the list, if any such flow is available:









 ![The Start Flow menu showing named flows available for a live conversation.](<https://help.tidio.com/article-media/flows-in-live-conversations/11.2.png>)









Similarly to using macros, you browse a basic list of all flows that use the trigger called '**Agent starts the Flow**', and you can search for specific flows by name for quicker navigation.



Please note: selecting a flow starts it without a confirmation step. If you have exceeded your Flows quota, Tidio shows a quota alert instead.











You can also open **Actions** and choose **Start Flow**, or press Cmd + Alt + / on macOS or Ctrl + Alt + / on Windows.



## Creating flows for conversations







In the **Flows** section, you will find new, ready-to-use flow templates that you can use during live conversations with the customers. Of course, you can also create your own flows for this purpose (described further below).







Template availability can vary. Examples you may find include:



- Automate Repetitive Answers
- Measure Customer Satisfaction
- Where Is The Package? (Shopify only)











### Create your own flow for conversations







To create your own flow for conversations, use the **Agent starts the Flow** trigger in the flow editor. Add it to the map, click on it and enter a button name, such as FAQ. This is the name you will search for in the **Flows** list during a conversation:









 ![The Agent starts the Flow trigger settings with FAQ entered as the button name.](<https://help.tidio.com/article-media/flows-in-live-conversations/11.3.png>)









Once you activate your new flow with that trigger, you will be able to find the flow by name - in the **Flows** list, while chatting. Access it by clicking the **Flows** icon in the bottom-left of your message input field:









 ![A demo live conversation shows the message composer with Flows, Macros and Actions.](<https://help.tidio.com/article-media/flows-in-live-conversations/11.4.png>) 

## Further reading

 

- [Adding a new Flow](<https://help.tidio.com/articles/adding-a-new-flow/>)
- [Flow editor: Conditions](<https://help.tidio.com/articles/flow-editor-conditions/>)