# Flow and Handoff Analytics

Section: Flows

Description: Use the flow editor's Analyze mode to see how many visitors reach each step of a flow and where they leave it, over the last 30 days or dates you pick.

Verified against Tidio panel 12.304.0

Last updated: 2026-11-06

Source: https://help.tidio.com/articles/flow-and-handoff-analytics/

Flow analytics allow you to track, in detail, how your visitors interact with each element of the flow. It's a great analytic extension to our standard [flow performance analytics](<https://help.tidio.com/articles/flow-performance-analytics/>). With these metrics, you'll start making data-driven decisions to enhance your website and flow experience.

 



 

![An illustration of connected flow nodes shows a 78% label beneath an email action.](<https://help.tidio.com/article-media/flow-and-handoff-analytics/legacy-5465122104732.webp>)

 



 

## Learn how your flows perform

 



 

To learn how your flows perform in detail, navigate to your **Flows** panel. Find a flow you would like to take a closer look at and click on the three dots menu next to it. Select the **Edit** option.

 



 

![The "Proactive Welcome Message" flow has its three-dot menu open, with "Edit", "Test it out", and "Show statistics" at the top.](<https://help.tidio.com/article-media/flow-and-handoff-analytics/legacy-13306029239068.webp>)

 



 

You'll now enter the visual flow editor, where at the bottom left corner of the panel, you can choose between two modes:

 

1. **Edit** → here you can build and customize your flows;
2. **Analyze** → here you can see the statistics (**Flow**, **Handoff**).

 

You can also go straight to **Analyze** mode from the flow's statistics window: click on the flow's name in **My Flows** (or on **View statistics**), and hit **Analyze nodes**.

 



 

![The flow editor shows the toggle between "Edit" and "Analyze" modes.](<https://help.tidio.com/article-media/flow-and-handoff-analytics/legacy-13306020627868.webp>)

 

#### 

 

With the **Analyze** mode, you can learn what nodes are executed most (the **Flow** option), or see points in the flow where the visitor abandoned the interaction (the **Handoff** option). Simply switch the toggle from **Edit** to **Analyze**, and select which statistics you'd like to see in the list next to it - the list (and the **Handoff** option) is there for support flows only:

 



 

![Analyze mode has a dropdown offering "Flow" and "Handoff" statistics.](<https://help.tidio.com/article-media/flow-and-handoff-analytics/legacy-13306020633372.webp>)

 



 

#### Flow analysis

 

With the **Flow** option, you can see the number of times each trigger started the flow, and the amount of visitors who have reached each step of the flow (in percentages). Hover over a step's percentage to see, for example, "120 of 400 unique visits" in the selected dates:

 



 

![The flow canvas in Analyze mode shows zero trigger counts and 0% at each visible condition and action.](<https://help.tidio.com/article-media/flow-and-handoff-analytics/legacy-13306020640284.webp>)

 



 

💡

 

**Please note:** **Analyze** mode shows the **Last 30 days** by default. Use the date range next to the switch to pick **Today**, **Yesterday**, **Last week**, **Last 30 days**, **Last 90 days** or your own dates, up to 90 days back. Step statistics start again each time you change the flow, so you can't pick dates from before your last change.

 ![A flow in Analyze mode with the date range picker opened from the bottom-left: the calendar with the dates before the flow's last change (17 October 2026) greyed out, the list Today, Yesterday and Last week, and nodes with their percentages on the left](<https://help.tidio.com/article-media/flow-and-handoff-analytics/80.1.png>) 



 

#### Handoff analysis

 

When using the **Handoff** option, you can see the points in your flow where visitors abandoned the interaction (e.g. sent a chat message instead of using the flow further). This way you can identify moments that may need improvement.

 

Similarly to Flow analysis, the numbers are shown in percentages:

 



 

![Handoff analysis marks a decision node at 71.43% and a form node at 28.57%, with "Yes, please\!" and "No, thank you\!" branches.](<https://help.tidio.com/article-media/flow-and-handoff-analytics/legacy-13306029260444.webp>)

 



 



 

When you click on a specific node where handoff took place, the **Handoff Details** panel opens with some more details, and even advice (**Consider improving this Flow by:**). What you may find useful are the actual chat messages that caused the flow to be abandoned, under **Messages that aborted the Flow**:

 



 

![The Handoff Details panel reports 28.57%, or two abandoned interactions, lists the messages that stopped the flow, and suggests adding replies or an NLP flow.](<https://help.tidio.com/article-media/flow-and-handoff-analytics/legacy-13306029267228.webp>)

 



 



 

For a quick reference, you'll also find the Handoff metric in the flow's statistics window: click on the flow's name in the **My Flows** list, and open the **Handoff** tab. Handoff isn't a column in the list - the list shows **Executed** and **Engagement** only.

 



 



 ![The statistics window of a support flow on the Handoff tab: the tabs Executed, Helpfulness, Conversations and Handoff, the handoff percentage with the number of times in brackets and "customers aborted the Flow", and on the right "This Flow could be performing better." with the Improve this Flow button](<https://help.tidio.com/article-media/flow-and-handoff-analytics/80.2.png>) 



 



 

Please note that not all flows will include the Handoff metric: it's available for support flows only - the flows saved with the **I want to solve problems** goal. For other flows, the **Handoff** tab and option will simply not be available to check.

 



 

**To learn more, see our article about the [handoff metric](<https://help.tidio.com/articles/handoff-metric/>).**

 

## Further reading

 

- [Flow Metrics](<https://help.tidio.com/articles/flow-metrics/>)
- [Flow Performance Analytics](<https://help.tidio.com/articles/flow-performance-analytics/>)
- [The Handoff Metric](<https://help.tidio.com/articles/handoff-metric/>)
- [The Helpfulness Metric](<https://help.tidio.com/articles/the-helpfulness-metric/>)

 

[Video](<https://help.tidio.com/article-media/flow-and-handoff-analytics/walkthrough.mp4>)



Silent walkthrough. Open a flow's statistics, analyze its nodes, change the date range, switch to Handoff and check the messages that made visitors leave the flow.