# Disable Text Input

Section: Flows

Description: Control when visitors can type in the chat during a flow with Disable text input and Enable text input.

Verified against Tidio panel 12.331.0

Last updated: 2026-11-10

Source: https://help.tidio.com/articles/disable-text-input/

The **Disable text input** action controls when visitors can type in the chat during a flow.

 



 

**In this article, you'll learn:**

 

- [How the **Disable text input** node works](<https://help.tidio.com/articles/disable-text-input/#how-disable-text-input-works>)
- [How to use the Disable Text Input node](<https://help.tidio.com/articles/disable-text-input/#how-to-use-disable-text-input->)



[Video](<https://help.tidio.com/article-media/disable-text-input/walkthrough.mp4>)



Silent walkthrough. The flow editor shows Disable text input before a decision and Enable text input after it.

 



 

![A chat widget illustration showing disabled text input.](<https://help.tidio.com/article-media/disable-text-input/legacy-5465392860060.webp>)

 



 



 

## How Disable text input works

 



 

Use **Disable text input** to guide visitors through button choices without accepting typed messages until the flow enables text input again or ends.

 



 

In your flow editor, you'll find two actions:

 



 

### Disable text input node

 

When the flow reaches this node, visitors cannot type in the chat until text input is enabled again or the flow ends.

 



 

![The chat widget with reply buttons and no text input.](<https://help.tidio.com/article-media/disable-text-input/legacy-20094706457244.webp>)

 



 

### Enable text input node

 

When the flow reaches this node after disabling text input, visitors can type again while the flow is running.

 



 

![The chat widget with text input enabled.](<https://help.tidio.com/article-media/disable-text-input/legacy-20094706459292.webp>)

 



 



 

## How to Use Disable text input

 



 

To use the **Disable text input** option, head to the [flow editor](<https://help.tidio.com/articles/edit-initial-message/>), open the **Actions** tab, and find the **Disable text input** action.

 



 



 ![The flow editor action palette showing Disable text input and Enable text input.](<https://help.tidio.com/article-media/disable-text-input/4.1.png>) 



 



 

Drag **Disable text input** onto the flow map and connect it after the trigger and before the rest of the flow.

 



 



 ![A flow with Disable text input connected after the trigger and before a decision](<https://help.tidio.com/article-media/disable-text-input/4.2.png>) 



 



 

💡

 

You can also add the Disable text input action later in your flow. However, remember that your website visitors will be able to send you a message until the running flow reaches the connected Disable text input action.

 



 



 

The possibility to type will be disabled until you enable it again using the **Enable text input** or until the flow ends.

 



 



 ![The Enable text input node and its details in the flow editor](<https://help.tidio.com/article-media/disable-text-input/4.3.png>) 



 



 





## Further reading

 

- [Adding a new Flow](<https://help.tidio.com/articles/adding-a-new-flow/>)
- [Flow editor: Conditions](<https://help.tidio.com/articles/flow-editor-conditions/>)