# Disable Tidio on specific pages Section: Widget Customization Description: Hide the chat widget on chosen pages, for visitors from chosen countries, or on every domain except your own. Verified against Tidio panel 12.304.0 Last updated: 2026-11-05 Source: https://help.tidio.com/articles/disable-on-specific-pages/ In Tidio's **Appearance** settings, you can decide to hide the Tidio chat widget on specific pages of your website. Additionally, you can make sure that your Tidio widget can only be visible on specific domains. You also get the option of hiding (or displaying) Tidio for users who are visiting from specific countries. **In this article, you'll learn:** - [How to manage Tidio's visibility options]() - [How to disable Tidio for an exact address]() - [How to disable Tidio for addresses that contain a particular word or string]() - [How to disable (or enable) Tidio for specific countries]() - [How to allow Tidio only on specific domains]() If it's easier for you to specify on which pages the Tidio widget should be **visible** - see our article on showing Tidio only on specified pages. ## Managing Tidio's visibility [Video]() Silent walkthrough. Add page rules that hide the chat on chosen pages, and limit it to selected countries. To manage the chat widget's visibility, you need to edit the settings found in the **Visibility and position** section. Go to **Settings \>** **Live Chat** **\> Appearance** in your Tidio panel to see it: ![Settings \> Live Chat \> Appearance with its sections collapsed]() There you can determine where your Tidio widget is displayed. You can limit your widget visibility to specific **pages**, **domains**, or **countries**. There are a few separate options for the **desktop** version of your website as well as the **mobile** version, letting you decide about both aspects of your widget. ![The Visibility and position section expanded, with Trusted domains, Country visibility, the Desktop and Mobile tabs and Page visibility]() #### Trusted domains You can decide if your Tidio widget is going to appear on any domain where it's installed, or only on the domains you list here. ![Trusted domains set to Show only on listed domains, with mystore.com and shop.mystore.com]() #### Country visibility This setting lets you decide if you'd like to show your Tidio widget only to visitors from specific countries, or perhaps hide your widget from certain countries. Note that this only affects which visitors see your Tidio widget, and not who can enter your website. Your choice here is saved right away, without the **Save** button. ![Country visibility set to Show only in specific countries, with Ireland and Poland selected]() #### Display The **Display** toggle allows you to decide whether to show or hide the widget on your website in general. You can configure this separately for the desktop and the mobile version. While it's on, the **Page visibility** option for that device shows up underneath; turn it off, and the option is hidden. 💡 **Please note:** the **Display** toggle isn't available on every plan. If it's dimmed and shows **Available only in PRO plan** when you hover over it, your current plan doesn't include these display options. ![Visibility and position on the Desktop tab with the Display switch turned on]() #### Page visibility This is the "List of pages where the chat widget will not be visible." You can make the widget invisible on certain pages (desktop or mobile). You can use the **Contains** option if you want to hide Tidio on any URL that includes that particular string, or the **Exact** option if you want to hide Tidio on some specific URLs. ![Page visibility with two rules: Contains /blog and Exact https://www.yourstore.com/blog]() ## Disabling Tidio for an exact URL If you wish to hide the Tidio chat widget on specific pages, you'll need to use the **Page visibility** option and list all the necessary (and exact) URL addresses individually, by using the **Add new** button. Select the **Exact** option, and type in the URL precisely as it appears in the browser for visitors who enter that page: 💡 While adding a specific URL address, please make sure to **copy the whole address** from your web browser. This is especially important when using the **exact** option. To save your new settings, click on the** Save** button at the bottom-left of the **Appearance** section. ## Disabling Tidio for addresses that contain a word or string If you'd like to disable the chat widget on pages whose URLs include a specific string of characters (like a word, or partial address) - the **Contains** option is for you. It allows you to hide the chat widget on more than just one page at a time, as long as the page's address contains what you've listed. Use the **Page visibility** option and list all the necessary strings individually, by using the **Add new** button. Select the **Contains** option, then complete the field with the string you need: ![Page visibility with one rule: Contains /blog]() To save your new settings, click the** Save** button at the bottom-left of the **Appearance** section. ## Disabling (or enabling) Tidio for specific countries In addition to the options described earlier, you can also decide about hiding Tidio for visitors who are coming to your website from **particular countries** (this is based on their IP addresses). You can also achieve the opposite: allow Tidio to be seen only by visitors from specified countries. Go to the **Country visibility **options to manage this. Note that this only affects which visitors see your Tidio widget, and not who is allowed to enter your website. #### Hide for specific countries Use the** Hide for specific countries **option to make sure your Tidio widget doesn't appear to visitors from your list of countries. Select the countries from the drop-down menu underneath. ![Country visibility set to Hide for specific countries, with Cyprus, French Guiana and Kyrgyzstan selected]() #### Show only in specific countries Use the** Show only in specific countries **option to make sure your Tidio widget only appears to visitors from your list of countries. Select the countries from the drop-down menu underneath. ![Country visibility set to Show only in specific countries, with Ireland and Poland selected]() There's no need to hit **Save** here - your country settings are saved as soon as you change them. Please note that switching between **Hide for specific countries** and **Show only in specific countries** empties your list of countries, so pick the option first, then add the countries. ## Allowing Tidio only on specified domains You can decide if your Tidio widget is going to appear on any domain where it's installed, or only on the domains you list here. Use the **Trusted domains** option to manage this. By default, your Tidio widget is allowed to appear on any domain where it gets installed, but if you prefer to limit this - select the **Show only on listed domains** option. In the field underneath, type each domain you need and press Enter to add it - the field reminds you: **Type a domain and press Enter to add it**. If you paste a full address, Tidio keeps just its domain: ![Trusted domains set to Show only on listed domains, with mystore.com and shop.mystore.com]() When you're done, hit **Save** - unlike countries, your list of domains is saved with the **Save** button. If a domain isn't valid, you'll see **Domain is invalid**, and if you leave the list empty, Tidio goes back to **Show on every domain** when you save. ## Further reading - [Hide or disable Tidio on your website]() - [Troubleshooting changes in your Tidio widget settings - Ensure widget visibility on your website]() - [Show Tidio Widget Only on Specific Pages]() - [Customize your chat widget]()