# Coupon Code (flow action) Section: Flows Description: Send discount codes in your flows with the Send a coupon code action - create Shopify codes without leaving Tidio and see the sales they bring in. Verified against Tidio panel 12.304.0 Last updated: 2026-11-09 Source: https://help.tidio.com/articles/coupon-code-flow-action/ The **Send a coupon code** node streamlines the process of offering discounts to your store customers, making it easy and efficient to provide quick and attractive deals. **In this article, you’ll learn:** - [What are the benefits of using the Send a coupon code node for Shopify]() - [How the Send a coupon code node for Shopify works]() - [How to update existing flows with the Send a coupon code node]() - [How to check how your coupon codes perform]() - [How to send coupon codes if your store isn't on Shopify]() [Video]() Silent walkthrough. Checking the coupon tiles in My Flows, replacing a discount chat message with a Send a coupon code node, creating the TIDIO10 code in Shopify and activating the flow ## Send a coupon code for Shopify ### Benefits **Easy to use** You don’t have to leave Tidio anymore to set up the coupon codes. Set up the coupons at Tidio without leaving the panel\! **Quickly add multiple coupons** A quick option to add multiple % discount coupons to your Shopify panel. Each new coupon you add via Tidio will automatically appear in your Shopify Discounts section for subsequent use. **See the revenue your coupon codes bring in** Tidio matches the coupon codes your flows send with the orders placed in your store. At the top of **My Flows**, you'll see how many codes were used compared with how many were sent (**Coupons used/sent**) and the value of the sales they helped with (**Sales assisted**) in the last 30 days - for example, 54 codes sent, 21 used, assisting 3,432 USD in sales. See [below]() for the details. ![The top of My Flows in a Shopify store, with the Performance tiles: Executed, Engagement, Coupons used/sent (e.g. 21 / 54), Sales assisted (e.g. 3 432 USD) and Leads acquired]() ### How Send a coupon code for Shopify works To add a Shopify Discount code via Tidio, all you need to do is edit an existing flow or create a new one from scratch. You will also find the coupon code node in our [templates](). To a newly created flow, please add the **Send a coupon code** node from the **Shopify** group of the **Actions** menu, at the place where you wish the code to be shown to your visitor. If you haven’t done that yet, Tidio will ask you to integrate with your Shopify store - simply click on **Integrate with Shopify**: ![The flow editor with a Send a coupon code node added after a trigger and its settings open on the right: How it works with the description and Works on icons, and the Shopify integration box with the Integrate with Shopify button]() Once you're integrated with Shopify, the node will allow you to type a message you wish to show to the customer along with the code: ![The Send a coupon code node on the editing map and its settings panel: How it works, and the message Here is your code for a small discount. Enjoy shopping\! with the Add coupon code button below it]() By clicking the **Add coupon code** button, you'll see the **Coupon codes** list of your Shopify coupons (percentage codes show their discount on the right). Type in the **Coupon code name** field to search, and click on a code to choose it - or create a completely new coupon. To create a new coupon, click on the **Add new** button. Now, in the **Add new coupon code** window, add a **Coupon code name** (up to 16 characters - this is the code your customers will enter at checkout) and a **Discount Value** between 1 and 100 %, which applies to the entire order. ![The Add new coupon code window over the Send a coupon code settings, with "TIDIO10" in Coupon code name (helper text "Customers must enter this code at checkout"), 10 in Discount Value (helper text "Entire order discount"), and the Cancel and Save buttons]() Once you click **Save**, the discount is automatically saved in Shopify, and you'll see **The coupon code in Shopify was created successfully**. If a code with that name already exists in your store, Tidio will use it with the rules created in Shopify. Below the message, the node shows a card with your code's details, straight from Shopify: its status (**Active**, **Expired** or **Deleted**), the **Discount value:**, and the **Active from:** and **Active until:** dates. If a code expires or gets deleted in Shopify, you'll see a warning in the node (**Your coupon code has expired. Add another one.** or **Your coupon code was deleted. Add another one.**) - click on the pencil icon (**Replace**) next to the code to choose another one: ![The Send a coupon code settings with the code TIDIO10 selected and the pencil (Replace) icon, and below it the card with the Shopify icon, the Active badge, Discount value: 10% off the entire order, Active from: Nov 9, 2026 and Added to your Shopify store.]() All you need to do now is to click the **Activate** button in the flow editor for your customers to see the discount in your flow. ### Frequently asked questions about Send a coupon code for Shopify **May I adjust the discount value? ** You can do that from the Shopify Panel. Remember that, for now, the node will help with a % value discount for the whole order. Trying to change the discount value of an existing code in Tidio will not reflect in the Shopify discount section. You are, however, free to create more new Discount Codes and use them. **If I create a new discount code in Tidio, will the other ones be deactivated? ** No, they remain active until you disable or delete them in your Shopify Discounts section. **May I create a fixed amount discount with the coupon code node? ** For now, we can only create a % discount for the whole order. If you choose an existing Shopify code that uses another type of discount, its card will say **configured in Shopify**. ### Update existing flows with the Send a coupon code node If you have an existing flow and would like to use a coupon code node inside of it, please follow the step-by-step guide below. 1. Go to the **My Flows** section in your Tidio admin panel and find a flow that sends discounts as regular chat messages (the **Send a chat message** action). 2. Click on the three dots on the right-hand side and choose the **Edit** button. 3. Delete the **Send a chat message** node that sends discounts and replace it with the **Send a coupon code** node (in the **Shopify** group of the **Actions** menu). ![Part of a flow in the editor, with a Based on variable condition whose output leads to a Send a chat message node that sends a discount; the Send a chat message node is circled]() 4. Drag and drop it to the editing map and connect with different nodes. ![The same part of the flow with the Send a chat message node replaced by a Send a coupon code node, connected to the Based on variable condition and to Subscribe for Mailing]() 5. Now, add a coupon code. 6. Click **Activate** to put your changes live. Your website visitors can easily copy the coupon code and paste it directly into the promo code fields at checkout. Back in **My Flows**, flows that send a coupon code are marked with a green discount icon (**Flow sends coupon code**). ## Checking how your coupon codes perform If your store is on Shopify, Tidio shows you how the coupon codes sent by your flows translate into sales in two places: - **My Flows** - the **Coupons used/sent** and **Sales assisted** tiles at the top show the totals for all your flows in the last 30 days. If none of your flows sends a Shopify coupon code yet, the tiles are greyed out, with a link to **Add Sales Flow**. - **Analytics \> Sales** - open the **Flows** tab and scroll to **Sales assisted by Flows**. The table lists each flow that sends coupon codes, with **Executed**, **Coupons used/sent**, **Sales assisted** and **AOV** (average order value) for the dates you pick at the top. ![Analytics \> Sales in a Shopify store with the Flows tab selected, scrolled to the Sales assisted by Flows table listing two flows with their Executed, Coupons used/sent, Sales assisted and AOV columns]() ## Coupon codes for all other users Great news for all Tidio users\! Coupon codes are now available to everyone, regardless of whether you use Shopify or not. This means you can offer your customers exciting discounts and promotions, no matter what platform you use for your online store. If your store isn't on Shopify, the coupon code you send needs to be manually typed into the node, but the design of displaying the coupon code inside the chat widget will be the same as we show above. To add a coupon code, drag and drop the **Send a coupon code** action onto your flow's editing map. ![The Send a coupon code node tile (discount icon and name) in the Actions menu of a project that isn't on Shopify]() You'll see an editing window on the right, where you can edit the message. Click on **Add coupon code** and type the discount code in the **Coupon code name** field (up to 16 characters). Make sure the code exists and is available for your customers in your store. ![The Send a coupon code settings in a non-Shopify project: the message box and the code WELCOME-15 typed below it, next to the Send a coupon code node on the editing map]() Here's how the message & discount will look on your website visitor side: Your website visitors can easily copy the code and paste it directly into the promo code fields at checkout. Great job\! Now, see how your sales grow\! We wish you all the best\! ## Further reading - [Flows dedicated for Shopify]() - [My Flows section]() - [Flow editor: Actions]() - [Tracking an Abandoned Cart using Tidio]()