# Conversion rate Section: Tidio Features Description: How Tidio credits paid Shopify orders to Lyro, Flows and your agents (Sales assisted), and where to see the results in Analytics and My Flows. Verified against Tidio panel 12.304.0 Last updated: 2026-11-06 Source: https://help.tidio.com/articles/conversion-rate/ Providing your website visitors with instant solutions to their queries via live chat can boost your conversion rates and, in turn, increase your revenue. But how do you know which sales Tidio actually helped with? Instead of a single conversion rate, Tidio shows you **Sales assisted** - the revenue from paid orders in your store that Lyro (the AI agent), your Flows and your agents helped with. This article explains how an order gets credited to each of them, and where you can see the results. **In this article, you'll learn:** - [How Tidio counts the sales it assisted]() - [How to check your assisted sales]() - [How it works if your store isn't on Shopify]() [Video]() Silent walkthrough. Open the Sales assisted tab in the Overview and hover over a day, check Sales assisted, AOV, Orders and Sales by source in Analytics \> Sales, then open the Agents and Flows tabs. ## How does Tidio count assisted sales? If your Tidio project is connected to a **Shopify** store, Tidio matches the orders placed in your store with your customers' interactions in Tidio. Only **paid orders** are counted, and Tidio credits them to three sources: - **Lyro** - paid orders where the shopper clicked on one of Lyro's product recommendations before buying - **Flows** - paid orders after the shopper interacted with a product recommendation or a coupon in a Flow - **Human agents** - paid orders placed within **7 days** after the shopper chatted with one of your agents Together, these make up your **Sales assisted** total. The number of these orders is shown as **Orders**, and their average value as **AOV** (average order value). ![Analytics \> Sales in a project connected to Shopify, with the Last 30 days range: the Sales assisted, AOV and Orders cards at the top, and below them the Sales assisted chart over time and the Sales by source chart split into Lyro, Flows and Human agents]() For example, let's say a shopper chats with one of your agents on Monday, and buys a jacket in your store (and pays for it) on Thursday. That order is counted under **Human agents**. If the same shopper had bought the jacket ten days after the chat, the order wouldn't be counted - it falls outside the 7-day window. 💡 **Please note:** unpaid orders aren't counted in any of these numbers - only paid ones. Order data may take up to one hour to appear in the reports and charts. ## Checking your assisted sales There are a few places in your Tidio panel where you can see how Tidio helps you sell. ### Analytics \> Overview Head over to **Analytics \> Overview** and click on the **Sales assisted** tab. The chart splits your assisted sales into **Sales with Lyro**, **Sales with Flows** and **Sales with agents**, and shows the **No. of orders** as well: ![Analytics \> Overview with the Sales assisted tab selected: the total in the tab, and below it the legend with Sales with Lyro, Sales with Flows, Sales with agents and No. of orders, above a daily bar chart for the last 30 days]() This tab is available on every plan, including Free, to everyone whose role can see sales analytics. You can see the same chart on your [Dashboard](), too. ### Analytics \> Sales For the full picture, open **Analytics \> Sales**. At the top, you'll find **Sales assisted**, **AOV** and **Orders**, followed by two charts: **Sales assisted** (the value of your assisted sales over time) and **Sales by source**. Below them, switch between the **Lyro**, **Flows** and **Agents** tabs to see each source on its own: - **Lyro** - **AI-assisted sales**, **AI-assisted AOV** and **AI-assisted orders**, and the **Sales conversion funnel**, which shows how many of Lyro's product card answers led to a click on a card (**Product card answer → Product card interaction**) and how many of those clicks led to a paid order (**Product card interaction → Order**) - **Flows** - **Flow-assisted sales** and **Flow-assisted orders**, and the **Sales assisted by Flows** list with the Flows that send coupon codes - **Agents** - **Agent-assisted sales** and **Agent-assisted orders**, and the **Sales assisted by agents** list, showing how each of your agents is doing ![Analytics \> Sales with the Agents tab selected: the Agent-assisted sales and Agent-assisted orders cards, and the Sales assisted by agents list below, with the mouse over the list's info icon showing the tooltip about orders placed during 7 days after the chat]() 💡 **Please note:** the **Sales** section is part of advanced analytics, available on the **Growth** plan and above. On a lower plan, clicking on it opens an upgrade window instead. The **Sales assisted** tab of the **Overview** is available on every plan. You can read about every metric in this section in [The Analytics section](). ### Flows \> My Flows If you use Flows to send coupon codes or recommend products, the top of your **My Flows** list shows how they did in the last 30 days: **Coupons used/sent** (codes used at checkout compared with codes your Flows sent) and **Sales assisted** (sales from clicks on Flow product recommendations and from used coupon codes). You'll see these two tiles if your store is on Shopify. ## If your store isn't on Shopify Revenue from orders is only available for Shopify stores. If your project isn't connected to Shopify, the **Analytics \> Sales** section shows how shoppers respond to Lyro's product answers instead - **All product answers**, **Product card answers**, **Product card interactions** and the **Click-through rate** - without order values. ## Further reading - [The Analytics section]() - [The Dashboard]() - [Product Recommendations (for Shopify)]() - Coupon Code (flow action)