# How to disable Cloudflare's firewall for Lyro? Section: Lyro - AI Agent Description: Allow Lyro to scan your website with a Cloudflare firewall exception. Verified against Tidio panel 12.331.0 Last updated: 2026-11-10 Source: https://help.tidio.com/articles/cloudflare-firewall-lyro/ If your website is hosted on Cloudflare, you may be using a firewall for security. However, this might cause some issues when trying to add your website content to Lyro. You may see "Your website is blocking our webpage scanner, please check your server configuration. This article might help." while trying to add your website's URLs as data sources, if a firewall blocks the scanner. This message alone does not identify Cloudflare as the cause. In this short guide, you will learn how to add an exception in Cloudflare's firewall, allowing Lyro to scrape your website content for use as data sources. **In this article, you'll learn:** - [How to access your rules]() - [How to add a new exception]() - [How to deploy your new exception]() 💡 **Please note:** These steps apply to Cloudflare WAF managed rules only. Other security features need their own configuration. ## Access your rules Log into your Cloudflare admin panel and choose your website. Open **Security rules**, then select **Create \> Managed rules**. The images below show the previous dashboard layout: ![Cloudflare shows the Managed rules tab under Security and WAF.]() In the previous layout, the equivalent action was **Add exception**: ![Cloudflare offers the Add exception button for managed rules.]() ## Add a new exception Now, you need to create the actual exception that will let Lyro's scraper scan your website. Use **Exception name** to name your new exception so that you can easily identify it later. Under **When incoming requests match**, match the request header ` x-tidio-lyro-scraper ` to ` true `. The image below shows the earlier expression builder: ![A Cloudflare exception matches the x-tidio-lyro-scraper header to true.]() You can use this filter expression: ` (any(http.request.headers["x-tidio-lyro-scraper"][*] eq "true")) ` ## Deploy your new exception In **Then**, choose **Skip specific rules from a Managed Ruleset**, select only the rules responsible for the block, then click **Next**. Keep the exception before the managed ruleset it skips. This header is not authentication, so do not use it to bypass all protection. Click **Deploy** to save: ![The Cloudflare exception editor shows the Deploy button.]() ## Further reading Try adding the website to Lyro again after deploying the exception. If the scanner is still blocked, ask your website administrator to review the remaining firewall rules. To learn more about expanding Lyro's knowledge, [see this guide on data sources]() in general.