# Banning visitors Section: Manage Your Project Description: Ban a visitor from the Inbox, the Search actions menu or the mobile app, and unban them in Settings \> Project \> Preferences. Verified against Tidio panel 12.304.0 Last updated: 2026-10-30 Source: https://help.tidio.com/articles/banning-visitors/ You can ban visitors during the chat conversation based on their IP address. Banned visitors will no longer be able to see your Tidio chat widget installed on your website. You can ban a visitor from the Inbox or from the Tidio mobile app, and the ban can be undone later in the Settings panel. **In this article, you'll learn:** - [How to ban a visitor]() - [How to ban a visitor from the mobile app]() - [How to unban a visitor]() [Video]() Silent walkthrough. Ban and unban a visitor. Open the conversation in the Inbox. Click the three-dots menu in the top-right of the conversation and choose Ban visitor. Confirm with Yes, ban visitor and show the conversation gone from the list. Go to Settings \> Project \> Preferences and scroll to Banned Visitors. Click Unban next to the visitor. ## Ban a visitor To ban a visitor, you need to enter the chat conversation with a chosen visitor in the **Inbox**. Click on the three-dots menu in the top-right of the conversation, and then select the **Ban visitor** option: ![A live conversation in the Inbox with the three-dots menu in the top-right of the conversation open, listing options from Export transcript to .CSV, Transcript preview and Send transcript down to Ban visitor and Delete, with Ban visitor highlighted]() Confirm by clicking on **Yes, ban visitor** in the **Are you sure?** window. Prefer the keyboard? Press **Cmd + K** (**Ctrl + K** on Windows) in the conversation to open the **Search actions** menu, type "ban" and choose **Ban visitor** - you'll find it in the **Conversation management** tab, too. See [Keyboard shortcuts and the Search actions menu]() for more. The visitor is now banned, and the conversation disappears from your Inbox. You can see all the banned visitors in **Settings \> Project \> Preferences**, in the **Banned Visitors** section. ### Ban a visitor from the mobile app You can also ban a visitor on the go. In the Tidio mobile app, open the conversation, tap the three-dots menu in the top-right corner and choose **Ban visitor**: Screenshot coming soon A conversation open in the Tidio mobile app with the three-dots menu open at the bottom, listing options including Visitor details, Reassign agent, Ban visitor ("Ban visitor to prevent them from contacting you through the Tidio widget.") and Delete The app takes you back to your conversations list, and the visitor is banned. ## Unban a visitor To unban visitors, go to **Settings \> Project \> Preferences** and scroll down to the **Banned Visitors** section to see your list of banned visitors: ![The Settings sidebar has "Preferences" selected under "PROJECT".]() The list shows each banned visitor in the **Visitor Id** column, usually with their **IP Address** next to it. Click on the **Unban** option next to the visitor you'd like to remove the ban for: ![The "Banned Visitors" table lists a visitor and IP address, with an arrow pointing to the "Unban" action.]() Now the visitor can write to you again, and their messages will be displayed in the **Unassigned** folder. 💡 **Please note:** you can unban visitors only in the Tidio panel on your computer - the Tidio mobile app doesn't have the list of banned visitors. To manage the list, you need the **Project preferences** permission - without it, the section is greyed out with a note to contact an administrator. ![The Inbox "Unassigned" folder contains a visitor's live chat asking "Hello, could you help me out?".]()