# Automatic upgrades Section: Billing & Subscription Description: How Tidio upgrades a monthly package automatically at 95% of its limit, how you're warned at 80%, and where to turn the option off. Verified against Tidio panel 12.304.0 Last updated: 2026-11-08 Source: https://help.tidio.com/articles/automatic-upgrades/ Tidio offers a system that will automatically detect the best time to upgrade your plan if you're already subscribed. The auto-upgrade feature exists to help **avoid interruptions in your services**, e.g. being unable to respond to chat messages, or having your automated flows deactivated. Your project can be upgraded automatically when you reach either the [live conversations limit](), the Lyro AI agent limit, or the [flow limit](). You will be **notified** when you're close to reaching any limit, before your subscription gets updated. Of course, you have the option to **disable** the auto-upgrade feature, and you are always able to modify your subscription manually as well. However, automatic upgrades do not apply to all Tidio subscriptions; this article will tell you more about all the important details you should know. **In this article, you will learn:** - [When automatic upgrades apply]() - [How automatic upgrades work]() - [How to disable automatic upgrades]() [Video]() Silent walkthrough. Check the automatic upgrade switch on the Subscription tab, turn it off, and find the same switch on the Checkout page. 💡 Please note: if you've been a Tidio user for some time, you may not see the automatic upgrade feature available on your existing project(s). At this time, this functionality is only available for new Tidio projects. ## When can your subscription be upgraded automatically? The automatic upgrade only takes place if you've **already purchased a subscription**. Naturally, an upgrade like this cannot happen if you're using [the free version]() of Tidio, or if your project is still in its [free trial period](). There are some other limitations on how the automatic upgrade works, though. The automatic upgrade only applies to Tidio projects that are subscribed to a standard (non-Plus) **monthly** plan. In addition to that, the upgrade only takes place if you've reached either the [live conversations limit](), the [Lyro AI agent limit](), or the [flow limit](); your Campaigns limit is not considered here at all (please note: the Campaigns tool is only available for **Plus** or legacy **Campaigns** subscribers). To summarize, your subscription** will not be upgraded **automatically if: - You're using Tidio for **free** - You've **disabled** the automatic upgrade option - You are subscribed to any **annual plan** - You are subscribed to any **Plus plan** - You've only reached the monthly **Campaigns limit** ## How do automatic upgrades work? Apart from the requirements described above, an automatic upgrade will take place when you've reached **95% of your monthly quota** (for live conversations you've handled, visitors reached by flows, or Lyro AI agent conversations). It does not happen immediately, however. #### 80% of quota used - alert First, you will be **notified** about having reached **80% of your quota**. This serves as an alert for you, so that you're aware of almost reaching a monthly limit of some kind. The email notification includes a link for you to quickly edit your current subscription, if you wish. Here's what the email notification may look like: ![The email warns that 80% of the monthly billable conversations limit is used and an automatic upgrade occurs at 95%, with an "Edit subscription" button.]() You will see a similar notification directly in your Tidio panel - a bar at the top that tells you how much of your limit you've used and that **At 95%, we'll upgrade your plan to avoid interruptions.**, with an **Edit your subscription** link - and you can **manually** take action to upgrade your subscription or modify it any way you like (this includes the option to **disable** automatic upgrades as well; more on that in the next section). ![The notification bar warns of 80% usage and an upgrade at 95%, with an "Edit your subscription" link.]() #### 95% of quota reached - automatic upgrade If you use **95% of your quota**, the auto-upgrade will activate. The package in question will **automatically update to the next level** (e.g. your Customer Service package can upgrade from 250 billable conversations to 400). You will be informed about this event via email: ![The Tidio email confirms the monthly conversations limit was automatically upgraded after usage reached 95%.]() ## Disabling automatic upgrades If you prefer not to get automatic upgrades, you can simply **disable** this feature. You will keep getting notified about reaching (and nearly reaching) your monthly limits, and you will be able to upgrade your subscription manually - as usual. Head over to **Settings \> Project \> Billing** and, on the **Subscription** tab, see the option labelled **Automatically upgrade the limit once it's reached**. It is visible under any package that supports automatic upgrades (i.e. Customer service, Flows, and Lyro AI Agent): ![The Growth plan box on the Subscription tab: the Billable conversations usage bar, the Automatically upgrade the limit once it's reached switch turned on, and the tooltip "When you reach the 95% of the monthly usage limit, it will be automatically elevated to the next tier."]() Simply turn the switch off - the change is saved right away, and you'll see the message **Automatic upgrade is disabled.** You'll find the same switch under each package on the **Checkout** page when you edit your subscription - via **Edit subscription** in the **Usage and plan** menu, the **Edit your subscription** link in the panel notification, or the link included in an email notification: ![The Plans section highlights the enabled "Automatically upgrade the limit once it’s reached" switch beneath the monthly usage options.]() As mentioned earlier, this option is** enabled by default** - but you're able to deactivate it anytime you wish. 💡 **Please note:** the switch isn't shown if you pay annually, if a package is already at its highest level, or if you're on a custom plan. ## Further reading - [Upgrading your Account]() - [Manage your subscription]() - [The monthly conversations limit]() - [The Lyro AI agent limit]()