# Apple Watch Notifications Section: Notifications Description: Enable Tidio notifications on Apple Watch and troubleshoot connection and notification settings. Verified against Tidio panel 12.331.0 Last updated: 2026-11-10 Source: https://help.tidio.com/articles/apple-watch-notifications/ Enable Tidio notifications on your Apple Watch to see alerts and messages on your wrist. **In this article, you'll learn:** - [How to enable Tidio notifications on Apple Watch]() - [How to troubleshoot the notifications]() ## Notifications on Apple Watch By default, notifications appear on your Apple Watch when your iPhone is locked or asleep, unless your Apple Watch is locked. If your iPhone is in use or not locked, the notifications will only appear on the phone itself. Also, If the notification is dismissed on your Apple Watch, it will disappear from the iPhone as well. To ensure that notifications on your Apple Watch are enabled, open the **Apple Watch** app on your iPhone, access the **My Watch** tab, select **Notifications**, and choose **Tidio** from the list. ## Troubleshooting Ensure [both devices are connected](), and your settings on your Apple Watch are set correctly. If your Apple Watch is locked, notifications go to your iPhone. Check Focus settings on both devices, since Do Not Disturb can silence notifications and can be shared across devices. When Apple Watch is locked, you will see this icon on your Apple Watch: ![The Apple Watch lock status icon.]() If the Do Not Disturb Mode is turned on, you will see this icon appearing: ![The crescent moon icon indicating Do Not Disturb.]() To disable the DND Mode - you need to click on that icon on the Apple Watch: ![The Do Not Disturb control on Apple Watch.]() ## Further reading - [Troubleshooting Mobile Notifications]() - [My Notifications are delayed]()